Blue Circle Parking Reviews 

Booked Meet and greet, delivery was fine, although the I was pointed to a guy sat in a car rather than anyone at a desk in the car park. Collection was a poor experience; I couldn't get through on either of the numbers provided when I collected my baggage, after @8 attempts and being routed to a messaging service that was full, I tried the "changes and amendments" number, this was answered but I was just told they were very busy, I should go to the meeting point and keep trying to call the original numbers.
At the meeting point one poor chap was trying to sort it out, he said many drivers had gone on strike and they were trying to sort things. I could see on my app that my car was in a hotel car park offsite so he sent one of the staff there to get it, I had to wait 30 minutes but it eventually arrived.
I would not recommend Blue Circle Parking, it appears to be run on a shoestring and may well have outgrown it's capabilities... not answering the phones o not having enough people to answer the telephones was a frustrating experience from the customer end. Gave two stars for the efforts of the poor guy trying to sort it all out at car park.

Appalling company do not use !!!
Phoned to say that we were in baggage claim and was told my car would be available for collection in 20 minutes, went to collection point and after half an hour asked for an update, was told my car was in the way and would be 10 minutes at most, asked the same question on numerous occasions (along with 6 other irate customers) , told them that app on my phone was showing the car and locked and stationary but was constantly fobbed off, eventually got my car 1 1/2 hours after arriving at the collection area…. Extremely stressful and infuriating, would never use again

We arrived at Heathrow Terminal 3 at 7.15 this morning. On arrival we rang Blue Circle, as instructed, we tried both numbers, but got no reply from either, so we walked to the rendezvous point and met the Rep. In fairness the rep did his best to help a large and increasingly irate band of about 15 sets of customers who couldn’t get their cars. This company is seriously short staffed. In the end, one of their staff bussed six of us to the car storage park, and we then drove back to the airport to pick up our partners and our luggage. This took an hour and a half for us, and we were lucky, we left lots of other customers waiting. I’ve given two stars purely because of the admirable work done by the drivers that were available, the company itself would only warrant one star.

Have used Blue Circle at Luton before and always been very happy with the service, This trip they were extra helpful as my car broke down in the drop-off zone and I was able to leave it until I returned from my trip and was able to get a recovery company to tow it away for repairs. The team were very supportive and checking on progress.

Terrible company. As all the reviews attest.. do not choose this company for Meet and Greet at Heathrow!
We booked a 4 am drop off and called the 3 numbers provided before arrival. None went through. 2 other customers were in the same position and one lady had waited over an hour. Finally someone managed to contact the company on a different number and eventually the drivers arrived,
Collection was also stressful and we waited much longer than other customers using other Meet and Greet companies. Reading other people's reviews I think we got off lightly.

It’s not meet and greet when you’re waiting for an hour for your car. That’s from us calling them AFTER we picked up our bags. Might as well use a cheaper service where you get a bus as it’ll be faster

Couldn’t get through on return and when finally did consistency lied to…eg “a couple of mins” car eventually arrived over an hour later

Courteous professional service. However, a little frustrating trying to contact a person once passed baggage reclaim. Took numerous attempts.

No stars. Terrible service. They lost our car and by the time they located it and brought it to the terminal we had been waiting 3 hours. No apology from any of the team.
DO NOT USE BLUE CIRCLE PARKING 😤

Don’t use. Been here two hours. No cat no customer service. And we are not the only ones. Am going to call police and say the car is stolen

Tried to contact them half an hour before arrival but voicemail box full or didn’t reply. Eventually half an hour after supposed drop off time man appeared. I was getting very stressed by then. On return, surprise,surprise they were yet again unobtainable. There were several groups who were unable to contact them. One man had been waiting 2 hours. One of their drivers was helpful, called Sam. He eventually managed to get people their cars but we could have done without the stress having been travelling for 30 hours by that stage. Do not use.

Had to wait 40 minutes for my car when returning to Heathrow T2. They provide telephone numbers you are supposed to ring when you collect your luggage. But do not pick up the phone. Even when I got through, they told me to go to the car park without even taking my name. When I got to the car park, their representative was very rude and just said it would take 25- 30 minutes for my car to be delivered, again without even taking my name. customers with the other companies there had hardly any wait.

I would very strongly advice you not to use this company. Use Purlpe Parking or Maple Parking.

Used Holiday Extras to book a "meet & greet" at Birmingham Airport to which ended up being Blue Circle. It is not "meet & greet" as advertised. On arriving back to the UK we telephoned the three numbers on the slip we were given at departures, none were answered. Trying again eventually someone answered and said ring once you have your baggage then hung up. We had the baggage already, my husband rang again told him we wanted the car. He said it would be 15 minutes. It was the early hours, dark and pouring with rain. NO signage to say where you were meant to be met. Having to ring yet again he proceeded to say we needed to go to departures. Once we had traipsed right over the far side, soaking wet and luggage in tow my husband went into the office and said we had come for the car. The man in there said we needed to be next door. Next door is an open fronted shed, my husband pointed out it was not meet & greet and there is no signage to tell you where to go in arrivals. This individual was not bothered, poor customer service and not as advertised. This is not meet & greet, having used it in the past the car is dropped off, paperwork etc complete and then on arrival the car is bought to you. Do not bother with this lot.

As others have said in previous reviews, the service is abysmal to say the least. I only wish that I had read the reviews before booking. On return from a long flight it took an hour and a half for our car to be returned to us. There were several other passengers waiting for the same amount of time. The blue circle chap trying to manage the situation had no information and due to either embarrassment or he was just plain rude did not have any information or was able to get hold of drivers or someone in an escalation/supervisory capacity. Other meet and greet services were all running professionally and smoothly.

I would stay away from using this company, there are plenty of better organisations to choose from.

One of the worst companies we’ve used! Over an hour for car to be returned. Numbers given to call for collection aren’t not answered or mail box is full.
Made a mistake on our return date and being charged £20! Pity we can’t charge for waiting for our car!! Car returned covered in bird droppings!
AVOID THIS COMPANY!

If only one could give zero stars. In the past, service at LHR T5 has been fine, but no longer. No desk ln L4 of T5 car park.... just an unattended box of paperwork on the floor near lifts, and a person in the open boot of a car in the R-S drop off area. So drop off took ages. On return, none of the numbers provided would reply or even take voicemail... some were said to no longer be in use by EE. Eventually tracked down someone in T5, and like a dozen other drivers, had to wait a long time to finally get our car.

The Blue Circle rep claimed the business was "rebranding, and would be getting new desk facilities". So be warned.... if a new name appears on the list of firms allegedly offering meet and greet "service" in T5, a new desk may actually be a different cardboard box and setvof burner phones. Avoid like the plague.

Took 2 hours for my car to be returned, after being told it will be 10 minutes several times. Then for some reason the person driving my car video chatted the rep at the car park to prove my car was on its way. Yes video chatting while driving my car!!!!!
Placed a complaint and was offered a full refund. informed it would be upto 5 working days, chased after 7 days and told it was being processed however still nothing 3 weeks later and they have stopped responding therefore will go through my bank to get the money refund. Terrible service and customer service

Never use again

The service has degraded for the last three - four months! Not sure whether there is a change of management but they no longer have a stand at the terminal. They have one or two staff both for collection and dropping off. I arrived at Heathrow Terminal 5 dropping my car. Normally within 3-5 mins I am done and on for checkin. This time it took about 25 mins just dropping a car with long queue of customers!
On return to collect my car, I called for the car immediately as I landed and was told 30 mins wait. Far from this, it was 2 and half hours wait! It was chaos with customers waiting over 2 hours since the car was called for. Atrocious service and will never use them again. If you want stress and have time then use this company. It was good last year as I’ve used them 2022:23 and didn’t have any issue. I won’t use them even if it’s for free!

Booked this at Heathrow T2.
I will never use this company again. Drop off was straight forward, if you can find the chair with a box of cards on it that holds your details. There is no desk, no uniform, no identification etc. I was told by the guy on the purple parking desk (very rudly) its there, pointing to the chair.
Collecting the car is a joke. 1.5 hours after I had called i received my car. Delivered by a wannabe rally driver! I was not amused! My camera footage showed how the car was driven.
My car initially was taken to terminal 3 but the large printed ticket left on the dash clearly showed Terminal 2, so did the ticket and receipt. I don't know how they got this wrong, clearly they can't follow simple instructions. When I was called to tell me my vehicle was ready at T3 I said I was in T2 where my vehicle should be I was told I could walk there! I explained in plain English I was not walking anywhere and expected my vehicle to be delivered where I had dropped it off.
My advise is free, take it or leave it but, Don't go for the cheaper options! I learnt the hard way. I have only given one star because you can't give none.

Waited 55 minutes for return of car. All the other companies clients turned around quickly. Called number - straight to voice message. When we dropped the car off the number we were suposed to call was U/S.

Dodgy company - avoid.