I’ve purchased plushies for both my dad and mom now and they love them. They toe the line between hilarious and sentimental LOL. They are always printed with such good quality and the shipping is SO f... See more
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I bought the custom mask where you can put any face on to the design. I got my neighbours face printed on it for Halloween and spent the evening trying to snog his wife. Definitely worth it for the la... See more
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I ordered a Personalised Couple Photo Portrait Poster of my partner and children. Unfortunately when it turned up it was extremely unflattering of them all, my partner looked about 75 (he’s in his 30... See more
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I bought this present for my girlfriend’s little sister because she can’t stay without her, in this way she will never be alone during the day or night. When Giorgia saw the “little Margherita” she li... See more
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Company details
Written by the company
Unusual gifts made personal. Bluecrate has the perfect gift for all occasions.
Contact info
6 Batty Street, E1 1RH, London, United Kingdom
- 02036870370
- support@bluecrate.com
- bluecrate.com
Good product
I like the product, the photo is good quality and it smells good. but it came dirty in the back, it looks like it has marker on it. Other than that, quick shipping, thank u:)
16 December 2020
Reply from Bluecrate
Hello Catherine,
We apologize if the doll arrived dirty and will be happy to assist you with this. Please reach out to us at support@bluecrate.com so we can check the Mini-me for you.
Glad the package arrived quickly. Have a great day!
Cheers,
The Bluecrate Team
I haven’t even received my parcel yet…
I haven’t even received my parcel yet after 25 days
16 December 2020
Reply from Bluecrate
Hello Annie,
I am sorry to hear that you still haven't received your package. Our CS Team reached out to you and provided assistance on how to make this right.
We'll do our best to sort this out for you.
Sincerely,
The Bluecrate Team
Wouldn't recommend
When I didn't receive my order I enquired via email and received this reply:
Thank you for reaching out!
We apologize to inform you that there was an issue with your order.
Our team requests the photo you uploaded. They need to manually create this order for you due to some error in the system. We are sorry for not informing you sooner.
We'll wait for your immediate response.
We are sorry for the inconvenience.
—
Lav
Team Bluecrate
It is strange that the issue with the retailers system was only mentioned after I contacted them - I requested a refund rather than wait any longer and the be fair they refunded me without delay. That earned them an extra star.
16 December 2020
Unprompted review
Reply from Bluecrate
Hi Jon,
Sorry, you had to experience this. I have no excuse for the delay and the system issue that your order had encountered. Know that the team did their best to have this order sent out and delivered on time. Unfortunately, unexpected things happened which the team had no control of. Thanks for accepting the refund and for being patient all this time.
Moving on, I'll make sure this system issue gets sorted to avoid it from happening again. Hope you give us one more chance in the future and I wish you a merry Christmas.
The Bluecrate Team
Reply from Bluecrate
Hello Marc-O,
Thank you for the review. Happy to know that your order arrived quickly and that you love it!
I hope you'll order again soon.
Happy Holiday!
Cheers,
The Bluecrate Team
The mini-me dolls are awsome!!!
The mini-me dolls are awsome!!!
I tought that I was loosing my money by trying this fb and it turns out that I buy 2 others dolls!
14 December 2020
Reply from Bluecrate
Hello Stephanie,
Thank you for your fantastic review!
I'm glad you love our mini-me dolls. Please visit our website for other cool products.
Have a great Holiday!
Cheers,
The Bluecrate Team
payed but got no product
no email to confirm order send the support team an email still no reply but they will happily take my money! not happy about this still waiting for my package to turn up it’s only 3 days late
12 December 2020
Unprompted review
Reply from Bluecrate
Hi Chris,
I'm truly sorry that you did not receive a confirmation for your purchase. Please try checking your spam/junk folder as most emails tend to be forwarded to spam depending on your privacy settings.
As much as I wanted this issue to get resolved, I'm not quite sure which one is yours as we have other customers under the name Chris too. I'd be more than happy to further assist you. Kindly email us at hi@bluecrate.com so I can sort this out for you.
Sincerely,
The Bluecrate Team
I still haven’t received my order
I still haven’t received my order. I placed the order in mid November, with the expectation that it would arrive within 15 or so days. It was a Christmas present which I now won’t be able to ship to the recipient because they live in the US and it won’t make it in time. When I emailed on 2nd December I was told that my email would be passed onto somebody else to review. 10 days later and I’ve heard nothing. Appalled.
12 December 2020
Unprompted review
Reply from Bluecrate
Hi Meg,
So sorry that you haven't received your order yet. I believe that you've spoken with one of our customer service representative and a refund has been issued already. We will still be sending your order and please feel free to get in touch with us for further assistance.
Apologies again for the inconvenience.
Sincerely,
The Bluecrate Team
Still haven’t received item
11 December 2020
Reply from Bluecrate
Hello Mikayla,
Sorry you haven't received your order yet.
I'll have our CS team reach out to you and assist you with your order. Rest assured, we'll be more than willing to sort this out for you.
Again, so sorry to keep you waiting.
We'll keep in touch shortly.
Sincerely,
The Bluecrate Team
Very good product and service!
The mugs are working as it says it would. One of the mug arrived broken. I sent a picture to the company and the answer was very fast. They replaced my broken mug quickly and they verified wich picture they needed to remake. Very good service!
11 December 2020
Reply from Bluecrate
Hello Valerie,
We appreciate the review. Hope you'll enjoy using our mugs.
Thank you and have a wonderful day!
Cheers,
The Bluecrate Team
Reply from Bluecrate
Hi Adam,
Thank you for your awesome feedback! We're so glad you liked our product.
Hope to hear from you again!
Happy Holidays!
The Bluecrate Team
I ordered a pet pillow and a face…
I ordered a pet pillow and a face pillow. The face pillow is scary it is so life like. The pet pillow is okay but the face is a bit distorted probably because of the puffiness. All in all, I am very pleased with the product and the service.
8 December 2020
Reply from Bluecrate
Hi JC,
Thank you so much for the feedback, So happy that you liked the pillows. Hope to hear from you again!
Happy Holidays!
The Bluecrate Team
I am a repeat customer and will order…
I am a repeat customer and will order again from this site. I received the items more quickly than I expected, considering how far away the company is. The owners are very helpful! I ordered 2 mini-me pillows and they look fantastic! I can't wait to give them as Christmas gifts!
8 December 2020
Reply from Bluecrate
Hi Jackie,
Thank you for the wonderful review. We are so glad you liked the Mini Me dolls. Please know that we truly appreciate such loyal customers like yourself. Hope to hear from you again soon.
Happy Holidays!
The Bluecrate Team
If I could give you more stars I would…
If I could give you more stars I would love all mini me I order and the arrive very fast
7 December 2020
Reply from Bluecrate
Hi,
Thanks for giving us a review and glad you love our Mini Me. Keep in touch and hope you have a happy Christmas!
Cheers,
The Bluecrate Team
They won me back with their communication!
Although I didnt have the best experience when it came to the delivery time, I have to say Bluecrate did everything they could to recify the issue and their communication throughout was excellent. I am over the moon with my purchase and so so happy they arrived in time for christmas.
The way the dealt with the issue has ensured I will use their company again
Thank you.
7 December 2020
Unprompted review
Reply from Bluecrate
Hi Heidi,
Thanks for giving us a chance to help you. So sorry if there was an issue with the delivery. If you have any other questions or need help in the future, you know where to contact us and we'd love to hear from you again. Happy Holiday!
Cheers,
The Bluecrate Team
Reply from Bluecrate
Hi Rick,
Thanks for the review! Hope to hear from you again. Take care!
Cheers,
The Bluecrate Team
The Happy Monkey mask is excellent…
The Happy Monkey mask is excellent quality. Face assumes the shape of the wearer and makes it look very real. Comfortable and breathable.
16 November 2020
Reply from Bluecrate
Hi John,
That's fab to hear! Thanks for the feedback. Can't wait to hear from you again. Have a great day!
Cheers,
The Bluecrate Team
The add promised to deliver by…
The add promised to deliver by halloween, that is why i chose the product. The product came weeks after halloween. super lame promise. happy with product.
12 November 2020
Reply from Bluecrate
Hi Carrie,
So sorry the delivery didn't arrive on time. We weren't aware of it until today when we saw your review. I already asked the team to contact you and see if we can make it up to you. Hope you give us a chance to make things right.
Thanks for letting us know about the issue and hope to hear from you soon.
Cheers,
The Bluecrate Team
As far as I know its lost in the mail
As far as I know its lost in the mail. Never again.
10 November 2020
Reply from Bluecrate
Hi James,
So sorry your order was delayed. I see here that the expected delivery was yesterday, but it's still pretty late for Halloween. I already asked our team to get in touch with the courier to find out the cause of the delay to prevent it from happening again. Please contact us if there's anything we can do to make it up to you. We weren't aware of the delay until now as we couldn't find any emails from you regarding the issue.
Hope to talk to you soon. Again, so sorry for the delivery issue.
Cheers,
The Bluecrate Team
Ordered last Xmas and this one
Ordered last Xmas and this one. Always fulfilled with no problems.Always a hit.
9 November 2020
Reply from Bluecrate
Hi John,
Thanks for being one of our loyal customers! So lucky that you remember us this year. Hope to hear from you again and have a happy Holidays!
Cheers,
The Bluecrate Team
Great first time customer experience
Order shipped quickly and arrived sooner than expected. Product was as represented.
9 November 2020
Reply from Bluecrate
Hi Kristy,
Thanks for the fab review! Hope to hear from you again and have an awesome day!
Cheers,
The Bluecrate Team
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