Bluefin SUP Reviews 

Absolutely great customer service support. Reached out on a small issue with a product accessory and they were very quick to respond and provided a replacement. Communication was great as well mentioning to me of a potential delay so I was aware. This was very much appreciated.

Really friendly experience. Quick responce and great customer service (definitely real people on the chat 😀). Already recommended to my friends!

Was missing a free gift from my order customer service responded quickly to tell me it arrives seperate and it did. Very happy with both items

The replied very quickly we detailed instructions and we love our blue fin paddle boards !

Excellent customer service - Kenzie has been so helpful and delivery was really quick. Great Board - thanks

We have a Bluefin SUP with Kayak adaptor and love the product. Not only it the the quality of the product excellent, so is the quality of customer service. There is a swift online response and the team are very helpful. After a couple of season's use, the valve developed a slight fault through wear and tear, making it difficult to deflate singlehandedly, although the SUP was still useable. I spoke to customer service and after viewing photos. they replaced the valve within a week.
I recommend the product and the customer service team very highly. Special thanks to Jake, Khareen and Joe for their advice and support.

Just bought my first paddleboard and had taken it out for the first time the paddle had snapped and contacted customer support straight away a few pictures later and they were willing to send a new one straight away

I purchased the Bluefin Carbon 12' SUP 2025 and overall I'm very satisfied with this board. While there are some minor cosmetic imperfections (which seem to be normal for handcrafted products like this), the performance on the water is excellent and the quality-to-price ratio is fair.
What really impressed me was Bluefin's customer support. They responded promptly to all my questions, provided detailed explanations about product characteristics, and went above and beyond to address my concerns with a genuine commitment to customer satisfaction.
I would definitely recommend Bluefin for anyone looking for a good inflatable board backed by exceptional customer service.

Always super fast communication.

Not 1-star, a 0-star for me. What’s annoyed me is people telling me that Bluefin SUP are good customer services that will sort me out but waste of time to be honest.

I ordered and received the new carbon 2025 12’, I send it back for a replacement - there were plenty of stock when I returned mine board then around a week later I noticed on the website said there’s 3 boards left in stock so I emailed them to make sure that I’m going to have my board. They emailed back said they will sort it out quick as possible so the next day they’ve sold out the boards then telling me that it’s out of stock and I’ll be getting a full refund. What doesn’t make sense is I’ve received the board and seen it with my own eyes then I’m going to have my money back? If they knew I’ve returned my board then they should have kept one for return to me but they didn’t put their new customer first.

Now I’m being told that the boards will be back in stock around November. Useless company and services. I’d avoid buying anything from Bluefin SUP.

To anyone that got mine-ish board, hope you enjoy it

I purchased two boards the Cruise 10.8 and Cruise Carbon 10.8. Had them two weeks now and appear to be good boards. Initially was disappointed in that the pump had been damaged in transport and the Cruise Carbon bag straps had a manufacturing defect. The Cruise optional kayak seat had a broken securing clip.
Sent an email to customers service about the faults and issues and after a few email returns replacement pump, bag and clips where sent but they did take two weeks to arrive.
Few days after recieving the Cruise Carbon board I received an email with an offer of a price reduction. I contacted Bluefin and they offered to refund me the difference in price which I feel was very honourable of them to do so.
So far from what I have experience the company do try to help and sort out issues. As for the quality of the boards and materials etc I was expecting little bit better on first impressions but time will tell to see if these boards and accessories will stand the test of time and the 5 year warranty will live up to expectations if needed.

Brought the new BlueFin 12ft carbon package. What a beautiful board 😘 it is a lot lighter than the 10.8 carbon which l have and love, but quiet heavy Daughters pinched it. She loves it. I needed to speak with customer service re a small issue sorted in minutes, wonderful service, very helpful and friendly. BlueFin are the best! don't hesitate, get out there ...loving life. x❤️ thank you x❤️

Great customer service.
I had bought my Cruise Carbon SUP from another website, and about 20 days later the price of the paddleboard went on sale. When I contacted them, they quickly refunded me the price difference. I also had another issue with the paddleboard bag, and they resolved that very quickly as well. Their service was truly excellent.

I love the Bluefin paddleboard! The orange and pink color scheme lifts my mood — it just makes me feel so happy. I’ve completely fallen in love with it! 🌊🧡🩷

I have bought the new paddle 10.8 from 2025 and the quality is only going down as I have another two from previous years and they are much more durable then the new one. This new model comes with one fin and is much lighter so not durable in water. The middle paddle stick bend in the first day of use. I have contact them and they are replacing it with new one and they believe the issue will not repeat? As I asked for a better one. Sadly I can't return the whole think!

Fantastic boards and great customer service

Bluefin have been outstanding from start to finish. The product quality is second to none, and their customer service is genuinely one of the best I’ve experienced.

We had an issue with our board but the Bluefin team were helpful, responsive, and went above and beyond to make sure everything was sorted quickly and professionally. It’s great to see a brand that not only makes excellent gear but also truly cares about its customers.

I’m proud to support a local company doing things right, and I wouldn’t hesitate to recommend Bluefin to anyone looking for a reliable, high-quality SUP.

Excellent customer service, responded at the weekend. Great quality boards!

Great experience, easy to use website, quick delivery - very quick response to a query. quality product and looking forward many times out on my SUP! Would highly recommend Bluefin SUP.