It's been 2 weeks since I placed the order. No sign of actually shipping the order. The customer service representative said it's been done, but how long it takes to ship an order? I'll try to get m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a personalized queen comforter on 07/06/2024. I paid through paypal. Paypal confirmed payment. It's been over 2 weeks but BMG Gifts has not sent me an order confirmation let alone my order... See more
I got a beautiful cat bag made for my mom for Christmas. The designing process was fun and considering we did 6 different cats, there were many options to choose from. The bag was printed clearly and... See more
BMGifts personalizes their products to suit their customers' preferences. I was able to select the hair style on my shirt to match my own hair. Customers can select among animal breeds and colors and... See more
Company details
Written by the company
Find the Personalized Gifts for Dog Lovers, Cat Lovers. Unique Gifts for Him, Her, Grandma, Besties... We believe that Personalized Gifts with bargain prices are the core value that keeps you with us.
Contact info
500 Delaware Ave #1960, 19899, Wilmington, United States
- contact@bmgifts.co
- bmgifts.co
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased a custom wallet for my wife
Purchased a custom wallet for my wife. The zipper stalls a quarter of the way and there’s smudges on the photos printed to the wallet. I contacted the company and their only willing to give me 15% of my money back for a product they should’ve inspected prior to being sent out.
Website return policy states they will give FULL refunds if product is damaged or doesn’t arrive. So why are they trying to low ball me with 15% back? Not professional and very unsatisfied with this business.

Reply from BMGifts
Awesome merchandise…
Your purses and everything else u make r beautiful what a keep sake for when we lose a fur baby or family thank thank for making a Christmas gift for me
Wonderful gift!
My husband purchased my purse for me for Christmas. I absolutely LOVE it. The quality is great and I would highly encourage anyone looking to order!
We paid 50.00 for a purse and never…
We paid 50.00 for a purse and never received it. I have emailed them over and over and have received no acknowledgment of my emails. They just stole our money. Stay far
Away!!!!!

Reply from BMGifts
I ordered two personalized pet purses
I ordered two personalized pet purses. One for me and one for a friend. I absolutely love mine and when I gave my friend hers it brought tears to her eyes. She loved it. Such detail in the purse. Love love love them.
Loved the puppy purses!
I ordered the puppies pictures on the purses for all the gals in my family for Christmas, they all Loved their purses, I also included the pups that passed away, and the ladies just Loved that! Also made a great memory for them, I will buy from this company again!
SCAM
Any company that doesn't even offer a phone number to call for assistance with their order is shady! Won't ever purchase from this company again.

Reply from BMGifts
Love my handbag
Love my handbag. Great quality. Personalizing was perfect.
Do not order
Do not order. Placed an order on 11/24. Supposedly shipped on 11/29 and now sitting in shipping center since 12/2
IntervalWorkdays:0
StepCostDay:0
Status:Transit
Events:2022-12-02 06:46:55,Arrived at Sort Facility quanzhou
OrignDest:CN→US
InShippingMethodName:YunExpress Registered Standard General
TrackingNumber:9274890278833910607500
CustomerOrderNumber:BMG79708=96
Number:YT2232621272787457
Status:Transit0
Destination:US
Origin:CN
2 2022-12-02 06:46:55 Arrived at Sort Facility quanzhou----quanzhou
1 2022-11-22 15:44:49 Shipment information received

Reply from BMGifts
I`m giving them a 1 star & I shouldn`t…
I`m giving them a 1 star & I shouldn`t even give them that. I ordered a purse on December 3,2022. Never got an email or anything but they damn sure got their money from my bank account. I emailed them & I have NOT received an email back in no response of a tracking number or ANYTHING. I will NEVER order ANYTHING from this company. They don`t even have a phone number on their website & oh, DON`T TRY TO EMAIL THEM.

Reply from BMGifts
I never received my product but my…
I never received my product but my charge card was charged.

Reply from BMGifts
They Don't return emails and No…
They Don't return emails and No Customer Service phone number at all.
This has been a Big Waiste of time and money and now with have to contact my bank to get my money Refunded!
DON'T DO BUSINESS WITH THIS BIG SCAM COMPANY!

Reply from BMGifts
Notice how all the one star reviews…
Notice how all the one star reviews have the same auto response. This is a scam!!
I ordered mine back on 10/8 still nothing i get tracking updates but yet it seems to sit at a "facility" now going on 3 weeks and UPS is the one that is "suppose" to pick up. Now we all know UPS is not going to let a package sit that wrong unless the tracking system is all bogus!!
Auto response:
Thank you for taking the time to leave a review, although we’re extremely sorry to hear about the experience you’ve had with our company. Please contact us via customer support portal on website, we promise that we will respond you within 24 hours and give you the best solution for your case.

Reply from BMGifts
They are make such beautiful memories…
They are make such beautiful memories and absolutely spectacular purses what get me to purchase this magnificent purse love for all animals specially for people who love them all I have 6 rescue one pass away and I order one when I receive my first purse I was in heaven absolutely gorgeous and high quality so I order wallet with names of my animals and one more purse becose they completely different from evry companies...thank you for thinking about some things different to create I love them so much and I have print my late dog on one purse so like they say he never walk alone I keep him with me all the time what beautiful memories thank you again and have a wonderful Christmas and happy new year and millions sales ...thank you so much your costumer Beata Gorley
I ordered a purse for my sister on Oct…
I ordered a purse for my sister on Oct 28 2022. She still has not received the package. I never got a trace number and have emailed them several times and had no response.

Reply from BMGifts
Spectacular product love my pocket book…
Spectacular product love my pocket book and tote.
Very happy with this company
I've bought several items from this company. They are of good quality and as pictured. Service was very fast and reliable.
The order was quick and easy to place
The order was quick and easy to place. The T-Shirts I bought feel of great quality and very comfortable too!
The customer service with this second to NONE!!…
The customer service with this company is FABULOUS! I’ve purchased 4 shirts and the quality is excellent! True to size and so much fun to wear! I’ll be ordering again!
My gorgeous totes
The products are well made and beautiful as well. I've ordered 2 totes and a clutch purse and they've all been gorgeous. There so pretty and personal that I'm will be ordering more
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







