While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's professionalism, reliability, and helpfulness. Many people appreciate the quick response times, especially in emergency situations, and the efficiency with which issues are resolved. Consumers frequently mention the ease of working with the team and their ability to handle various tasks effectively, from electrical failures to security needs. The company is often described as responsive and capable of getting jobs done quickly and smoothly, providing peace of mind to their clients.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick and professional responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have worked with BML for years. They undertake weekly building checks in London and Manchester, maintain a sump pump system, service commercial gas boilers and do and all manner of other things. Mo... See more

Rated 5 out of 5 stars

I’ve been doing regular electrical work for BML Group and it’s been a solid experience. James is great to deal with — easy to talk to, gets things sorted quickly, and keeps jobs running smoothly. One... See more

Rated 5 out of 5 stars

We started working with BML Group and honestly couldn’t be happier. The team is professional, reliable, and always so easy to deal with. What really stands out is that they’re available 24/7 — wheneve... See more

Rated 5 out of 5 stars

I have been working as a supplier for BML for over a year and my experience has been very positive. Every job is confirmed clearly before I attend, and payment has always been made on time and in... See more


Company details

  1. Property Maintenance
  2. Security guard service

Written by the company

We Offer a Range of Security & Facilities Management Services. On Time, Every Time! We typically respond to all of our calls within an hour, so you’ll never be waiting for long. We offer a very wide range of services to ensure your needs are always met. All of our clients agree that BML Group offers a very high-quality service. You can rest assured that you’re in good hands.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Security Service with Smooth Communication

We needed security at one of our properties, and the service delivered was excellent. Communication was smooth and direct with Robson, who was professional and responsive throughout. Everything ran seamlessly, highly recommended.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Out-of-hours emergency solved!

We had an out-of-hours emergency with water pouring through a collapsed ceiling, and I can’t thank James from BML Group enough. Our tenant was understandably panicking, but James called them directly, reassured them, and took control of the situation immediately. He had a team on site within the hour, and the issue was resolved quickly and professionally. Outstanding service – calm, efficient, and reliable. Highly recommend!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We needed security and contacted BML who provided an excellent service. We dealt with Robson who was professional and helpful.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Robson was fantastic from start to finish.
Excellent service Carried out

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Can't give zero stars

Scam! DO NOT TOUCH. Was asked to attend work for the company in Peterborough. Found out they then charged the client an extra £362 on top of my charge. And the best thing is, I've waited 3 months for my payment after chasing a near useless and rude accounts department. Wish I never took the call. Waste of time and money

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Partner – Always Paid on Time

I have been working as a supplier for BML for over a year and my experience has been very positive. Every job is confirmed clearly before I attend, and payment has always been made on time and in line with what we agreed.

It’s also been a pleasure working with Moses, who has always been professional, clear, and easy to deal with.

I’ve seen some negative reviews which do not reflect my own experience. From my perspective, BML have been reliable, straightforward, and fair to work with.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Service with Fast Turnaround

BML may not be the cheapest option, but they truly get the job done. Their out-of-hours support is a huge plus and I’ve always experienced quick responses and a fast turnaround time whenever an issue arises. Reliable and efficient service overall.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service! Asked me to do a job for them I arrived in time to meet someone on site to say someone else is doing the job now, then rang the office for clarification he asked us bid between us to get the job, I left site and said there be a small cancellation fee for time wasted which I’ve been consistently trying to chase to be paid but still not received. So if your a trader doing work for BML you might not get paid take caution!

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam


I worked as a security officer for this company, putting in over 100 hours. When I requested payment, I was met with intimidation tactics. They offered to pay me £8.50 per hour, despite the UK minimum wage being £11.44.

Upon trying to reach out for clarification, I discovered that this company has been scamming numerous other officers as well. They appear to be evading tax obligations by paying employees in cash, operating under the guise of another company named SHW. This "company" seems to exist solely on paper and is run by individuals exploiting its bank account to deflect any accountability.

I've spoken to more than five other officers who have faced similar treatment, and we are all planning to report this company to HMRC.

If you or someone you know has been affected by this situation, I urge you to report it to HMRC. Let’s put an end to this culture of blackmail and raise our voices against these unethical practices.

20 October 2024
Unprompted review
Rated 1 out of 5 stars

Terrible services at extortionate prices

BML care about nothing more than extorting customers for as much as possible.

We have been unfortunate enough to be on the receiving end of dozens of BML related works at the request of Eagerstates / Assethold.

Every single time they charge obscene amounts of money for work that has either not been carried out at all, or work that is carried out to an incredibly poor standard.

In one instance we were charged almost £300 for them to drop of an electricity cupboard key to replace the broken one they left following a previous job. Completely criminal.

Avoid at all costs.

28 September 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look