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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's professionalism, reliability, and helpfulness. Many people appreciate the quick response times, especially in emergency situations, and the efficiency with which issues are resolved. Consumers frequently mention the ease of working with the team and their ability to handle various tasks effectively, from electrical failures to security needs. The company is often described as responsive and capable of getting jobs done quickly and smoothly, providing peace of mind to their clients.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick and professional responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have worked with BML for years. They undertake weekly building checks in London and Manchester, maintain a sump pump system, service commercial gas boilers and do and all manner of other things. Mo... See more

Rated 5 out of 5 stars

I’ve been doing regular electrical work for BML Group and it’s been a solid experience. James is great to deal with — easy to talk to, gets things sorted quickly, and keeps jobs running smoothly. One... See more

Rated 5 out of 5 stars

We started working with BML Group and honestly couldn’t be happier. The team is professional, reliable, and always so easy to deal with. What really stands out is that they’re available 24/7 — wheneve... See more

Rated 5 out of 5 stars

I have been working as a supplier for BML for over a year and my experience has been very positive. Every job is confirmed clearly before I attend, and payment has always been made on time and in... See more


Company details

  1. Property Maintenance
  2. Security guard service

Written by the company

We Offer a Range of Security & Facilities Management Services. On Time, Every Time! We typically respond to all of our calls within an hour, so you’ll never be waiting for long. We offer a very wide range of services to ensure your needs are always met. All of our clients agree that BML Group offers a very high-quality service. You can rest assured that you’re in good hands.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I work for Belvar Property Management

I work for Belvar Property Management , and I am very happy with the service BML has been delivering! quick response and super friendly. Big thanks to Dov & Andy & Boris! read their google reviews, the bad TP reviews are not correct. I can only say good words!

3 April 2023
Unprompted review
Rated 1 out of 5 stars

I would give 0 starts if I could!!

I would give 0 starts if I could!!! Don’t trust them,they will rip you off especially Leo Winegarten! Job has been done-and he is ignoring texts phone calls for weeks now!!! Shame on you jerk! Don’t fool yourself! He won’t pay you!!!!!

14 January 2023
Unprompted review
Rated 1 out of 5 stars

"BLM GROUP OF LIARS "THIS IS HOW THIS…

"BLM GROUP OF LIARS "THIS IS HOW THIS COMPANY SHOUDL HAVE THE NAME. THAT'S THE REAL NAME. I JUST GET RIPPED BY THEM AND THEY DON'T WANT TO PAY AFTER JOB COMPLETED. NO ANSWER THE PHONES, NO TEXT YOU BACK BUT ONE DAY KARMA IS BACK ... SEE YOU IN COURT.

12 January 2023
Unprompted review
BML Group Ltd logo

Reply from BML Group Ltd

Thank you for bringing this to our attention.

We're sorry to hear you had a frustrating experience, we'd like the opportunity to investigate your feedback further.

Please could you contact us at fm@bmlgroup.co.uk, we’ll work with you to resolve any issues as quickly as possible.

Again, thank you for your feedback

Rated 5 out of 5 stars

Outstanding service!

Had a lovely experience after reporting an issue with my front door.
BML attended within 24 hours, they had to change the door in the end, but they did all arrangements to get it delivered and installed.
The door was up a day later!!
I must say their service is outstanding!
Thank you!

10 November 2022
Unprompted review
Rated 1 out of 5 stars

Borouch Loebenstein. AKA “Barry”

Well, where to begin. All the positive reviews are verified family members, or employees. Just a quick check confirms this. This little low life had us do work then didn’t want to pay!! “Barry” will be receiving a little more than a polite phone call. Make sure you receive cash up front from these thieves. You have been warned.

18 December 2021
Unprompted review
Rated 1 out of 5 stars

One star ??

One star ??? If it was possible it would be none !! Had a call to supply some goods and services... it was only after some pestering I finally got paid.. I wouldn't mind but it was less than one hundred and seventy quid... this type of company treats you like s**t on the bottom of their shoes .. stay clear is my advice

12 June 2021
Unprompted review
Rated 1 out of 5 stars

ATTENTION scammers

m
Attention scammers
Our company called cool heat gas ltd we called by BML group to do a job for them we done the job and we didn’t get paid .
This company is a rip off they call out tradesman the properties they're paid to look after and then don't pay the tradesman and they don’t answer the phone after you do the job for them . Stay away from this scam company, don’t trust any promises the give you it’s all lies . I wouldn’t give them one star if I can . Of course
We will take them to court .
So I can see in Google they done it to other company it’s not only me .

1 April 2021
Unprompted review
Rated 5 out of 5 stars

Client focused and a pleasure to work with.

Barry, Leo and the team have proved to be very reliable partners over the last few years, consistently providing quickly delivered, well priced and high quality work. They mirror the high standards and values we have in our own business, are client focused and a pleasure to work with.

4 March 2021
Unprompted review

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