Europe Moto Reviews 

Do not buy here
Items don’t arrive and they don’t refund you the money
A scam

Very disappointing experience. My order was significantly delayed, I paid £25 for delivery and was then charged an additional £110 in customs fees.

I contacted customer service several times, but nothing was actually done to resolve the situation. I was simply sent tracking links I already had.

For high-value purchases, I expected much better customer service and communication. Unfortunately, no real solution or compensation was offered.

Absolutely terrible customer service. My order was delayed by over two weeks without any notification or explanation. I contacted customer support several times to find out what was happening with my order and never received a response.

To make matters worse, this was a gift and it arrived almost three weeks late, creating a very disappointing and frustrating situation.

A reliable company should keep customers informed about delays and, at the very least, respond to their inquiries. Unfortunately, that was not my experience.

I would not recommend this company. Very disappointing experience overall.

Ordered seat lock cable then read bad reviews but my order arrived in 3-4 weeks so its not a scam site. Also only page selling that part online.

Fraude Avoid❌ by all means Placed an order 02Ago26 and no answers beside phone calls and emails. Absolutely terrible no deliver, no answers no money back

Shipping takes a bit of time since they occasionally have to wait for items on backorder, so definitely don't expect overnight delivery. However, everything arrived in perfect condition and is 100% authentic BMW Motorrad equipment.

I ordered a motorcycle jacket and pants (PUNA GTX) at a great price, but had to return them due to a sizing issue. The return process was handled correctly and smoothly by following their instructions. Return shipping costs are at your own expense, but that is easily compensated by their solid discounted prices. Once they received the package, my full refund was processed within 3 business days.

As the jacket and pants were no longer available in a smaller size, I placed a separate order for the same model, but a different color. This new order was handled correctly as well and arrived within 5–7 business days.

A reliable shop for original gear if you don't mind a longer delivery time.

Delivery Performance is absolute disgusting!
Took almost two weeks while praising themselves 3-5 working days.
Product was OK, price was average but many lost days for the customer.
Never again! Rather pay a little premium and buy local next time.

As per the other reviews do not buy this if you are in a rush, the estimated delivery times on shipping dates are a lie and they do not respond to emails.

Ordered on 03/08 shows 3-5 working day delivery. The part was not handed to the shipping warehouse until 10/08, then not shipped until 11PM on 11/08 and it’s now the 13/08 and still shows “item received in Netherlands on 11/08” with no further updates.

As an additional note, I made an order last December which took a few weeks but I was not in a rush and it was near Xmas so I put it down to that, looking over order status changes it’s identical, they take 5 working days to get your order to the warehouse before it’s even sent for shipping… last time I paid euro and had to pay vat this time I selected uk currency and vat shows included so will see but I’ve been unable to use my bike now since the day of the order waiting for a part which bmw could have had in early this week.. only ordered on here as it shows 3-5 days delivery.

Unfortunately I read all this comments late . I ordered a phone cradle 10 days ago. Still no response, still no tracking number . No possibility of a refund. I don’t know what to do.

Update: I contacted customer service, 5 days ago , and still i do not have a reply , as i see that the company replied to my review. Last message from customer service is that the item is handed to shipping department. But after that nothing.

Update: now it looks like a complete scam. 3 weeks from order , no reply. I will leave order number for the `smart` guy who replied to my first post. ORDER NUMBER :
MXXQDYQZW

I WANT MY MONEY BACK. 3 days ago i almost fell from my bike , pulling phone from my jacket.

After speaking with these people for over two weeks and finally getting some answers. Will I ever use this company again. Not if I can help it definitely not. Communication skills seriously get a grip. Paid £600 for two items and £130 customs charge only to find the item had come with plastic screws to hold a brake cylinder in place. For 50p or £1 this company couldn’t supply aluminium ones seriously are things that bad pathetic.

US Buyer Beware!
The quoted "Total Cost" is a lie.
I ordered some windshield brackets for my GSA and paid $104 for the parts and $49.15 for shipping from their shipper. The package was handed over to UPS here in the states for delivery and an ADDITIONAL $45.88 was required to receive the package!

I contacted the seller and was told I was responsible for any additional shipping charges and was shown the "fine print" in their conditions of sale, a 12 section document with a huge amount of legalese.

Unlike other European BMW part sellers, nowhere on the buying page is this policy mentioned.
This is a deliberate misrepresentation of the total cost of the item.

In order to return the items, the buyer is responsible for the exorbitant shipping charges.

BUYER BEWARE

If I could give no star I would. Finally got what I ordered. Bought system 7 Evo helmet year and half ago. 1st thing pinlock fell apart. Then sent out new pin. Now the chin piece fell off. Do not buy this helmet the quality is total crap. Email again and after 2 weeks told to send back helmet. No way would I send back... Take for ever to reply never made Nd get it back. Glued part back on.no more BMW gear cheap crap

Awful communication took my money didn't even get a notification that they had it luckily I paid by PayPal so could check in my account
Sent three emails before I got a reply that they had posted it on 27th may I still do not have it
I will not use them again 😤

Ordered a jacket but realized afterwards I ordered the wrong color.

I send them 3 emails asking to cancel the order so I could order the right one. Never got a response and they dispatched the order without replying to my email.

The one star is for the two people I finally managed to speak to on the phone, both of whom were friendly, helpful and apologetic.

The service as a whole, which is down to the management, is pitiful, however.

Whilst waiting for two entire weeks for my £200 purchase to be shipped, all my email enquiries went unanswered, as did my messages through their client account system. The tracking number has still not been uploaded to the account section and the product was delivered today..

During a phone call I was politely informed that all orders take a minimum of 10 working days before they are shipped "because they are busy".

Nowhere during the online ordering process did it state that orders will take such an absurd length of time to ship. To add insult to injury, when they finally sent the small BMW GS bracket they sent it using the slowest DHL Economy method after charging me £21 for Express shipping to the UK. That added a further week to the shipping time. I ordered on 12/05 and received the part on 01/06. Whilst waiting, the only updates I received were when I called their phone number in France, which was answered maybe one in ten times.

During this time I probably received over 30 advertising emails from them but not a single reply to my email requests for information regarding my order. You seriously couldn't make this up. A company would struggle to do any more to put a customer off ordering from them again.

Lesson learned. The part was well priced but the £50 UK customs charge probably killed any real saving, but it was one of the only sites that said they had the part in stock. I thought I was ordering from BMW themselves. A little more research confirmed I was not, though they are apparently an official dealer; one which does BMW no favours at all.

If you're happy to wait 3 weeks for an order, with no updates along the way, you should eventually receive a product. Lord help you, however, if you receive something that requires returning. I can't even imagine what the returns process might look like.

Never ever again. Fast in taking your money, delivery is no concern to them... BMW handle this... they're not worthy selling your products. No comm, no tracking , no support..no nothing; except stealing money.

I have ordered parts from this company in the past with no issues. However my latest order has been with their shipping department for two weeks and has not shipped. Emails are ignored the contact telephone plays some bad music and nobody actually answers. I am left with little choice but to make a claim with my credit card company

Order parts from them and didn't receive them all. After contacting them about the missing part they refused to accept that anything was missing.

Delivery times not as stated within this testing process and email communication nothing short of terrible and unhelpful. Also there is an import fee for orders over a certain limit which is very expensive, they don’t mention this and also you don’t get your items unless it’s paid. Avoid and go to your local dealer, you will get a better response and discount, BMW really need to pull there finger out as the website directs you to these fraudsters. I certainly wouldn’t have purchased my Bike knowing this.

If I could give zero stars I would. They claim items are in stock but fail to despatch or deliver. When I requested a refund they have failed to to make payment. At the time of writing, I have had to raise a case with PayPal to try and get my money back. I simply cant understand how BMW affiliate themselves with this company.
DO NOT BUY FROM THIS COMPANY. They are simply scammers. You won't get your products on time if ever and they won't refund. Awful company.