The sales team (Meghan M. and Alayna C.) were both extremely helpful in processing our online order and expediting our watch for overnight delivery. The watch was in excellent condition with original... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent in my Rolex and the final offer came in slightly lower than the estimate because it needed a new crystal. What I appreciated is that they only deducted their actual cost of $100 when a jeweler... See more
Company replied
The entire staff is soooo helpful and knowledgeable! Always answer the phone and take of everything on the spot. From the receptionist to her actually purchasing of the watch was so low key and comf... See more
Company replied
I will start with the obvious.. selection, and price. Then I will have to call out their world-class customer service team (Meghan). The process for selling and buying was seamless and an absolute p... See more
Company replied
Company details
Written by the company
Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry. What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values. While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed. Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
Contact info
United States
- bobswatches.com
4.3
Excellent
477 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceeded Expectations
Watch arrived exactly as advertised if not better. The watch looks new and was priced competitively. Upon receiving the watch there were no extra links as I needed it be a tad bigger. Emailed in the AM to inquire about buying an add’l link and received an email shortly after I sent the request notifying me that a complementary link will be sent. Highly recommend Bob’s watches. Stellar service and honest product representation.
28 December 2024
Unprompted review
Reply from Bob's Watches
Hi Gary - Congratulations on the new pre-owned watch! We appreciate you and your business and are so thrilled to hear our team went above and beyond to ensure your watch fit correctly and was ready to wear ASAP. We hope you enjoy the watch! In the meantime, please get in touch with us at 800-494-3708 if there is anything else we can assist you with.
Amazing experience!
Shopping experience was quick, payment process was even quicker, and they even sized my watch for me same day before shipping. Staff was so friendly and helpful and I will definitely be a return customer!
23 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for the positive feedback! We’re thrilled to hear that your shopping experience was a great one and that our team was able to assist with sizing your pre-owned watch before shipping. We take great pride in offering our customers a seamless and friendly experience, and we’re so glad it made a positive impact. If you ever need assistance with another pre-owned watch or have any questions, please call us at 800-494-3708.
Lack of transparency
I am confused how most of you have given this company 4+ stars. My experience with them has been terrible.
The watch I am interested has box, paper and it is a 2024 Omega Snoopy 50th Anniversary model. My simple question was - are you able to inform me if the watch was originally purchased in US or Asia ( meaning grew market )
The answer given from - Andrea Miller who is the purchasing manager is “We buy and sell from the public”.
I pinged again politely asking - Given the box and paper are available, are you able to share where this watch was originally purchased.
No response !!
20 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for sharing your feedback. We sincerely apologize for the lack of communication you experienced, and we understand your frustration. It is always our goal to provide clear and helpful answers to all customer inquiries. We’re sorry that your question about the Omega Snoopy 50th Anniversary model wasn’t properly addressed. We appreciate your patience and would love the opportunity to resolve this for you. Please feel free to reach out to us directly at 800-494-3708 so we can assist you further and provide the information you’re seeking. We value your business and look forward to the chance to make things right.
The 20 year old watch I purchased is…
The 20 year old watch I purchased is like new. Not sure if all are as nice as this one. Very Happy. Made my purchase online without talking to anyone. Purchased Saturday night, watch arrived Tuesday morning. Wow I was surprised! For sure recommend Bobs Watches!
25 November 2024
Unprompted review
Reply from Bob's Watches
Hi Jim - Congrats on your new pre-owned watch! We are thrilled it has exceeded your expectations and that you are happy with your new timepiece! We hope you enjoy it! Please contact us at 800-494-3708 if you have any questions about your new watch or if there is anything else we can assist you with.
We are extremely happy with our…
We are extremely happy with our purchases this week! My husband and I are each celebrating Christmas with something really beautiful on our wrist! Our local authorized dealer in Anchorage Alaska is absolutely terrible, and Bob’s Watches made this a really AWESOME experience!
Thank you Paul😁
20 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for taking the time to leave us a review! We’re thrilled you and your husband are enjoying your beautiful new pre-owned watches this holiday season. At Bob's Watches, we always strive to make your buying experience smooth and enjoyable. If you ever need assistance with another pre-owned watch, don't hesitate to contact us at 800-494-3708. Wishing you both a wonderful holiday season and thanks again for choosing Bob's Watches!
I’m very happy with my purchase from…
I’m very happy with my purchase from Bob’s Watches. Great, honest service from Harrison the representative. Everything he said was spot on. I will continue to make future purchases of quality watches from this company. Thanks again!
12 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for the positive feedback! We’re so glad you had a great experience with Harrison, and everything went exactly as expected. At Bob's Watches, we strive to provide honest and excellent service, and we’re thrilled to know that you’re happy with your purchase. We look forward to helping you with future pre-owned watch purchases. If you ever need assistance, feel free to contact us at 800-494-3708. Thanks again for choosing Bob's Watches!
Samual Gonzalez was excellent!
Samual Gonzalez was an excellent client advisor.
Everything went very smoothly with trade-in and purchase!
Process was easy and exactly as originally described.
10 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for the positive review! We're thrilled that Samuel Gonzalez provided excellent service and made your trade-in and purchase process smooth and easy. We pride ourselves on transparency and ensuring everything is exactly as described, so we're glad we met your expectations. If you ever need assistance with another pre-owned watch, don't hesitate to contact us at 800-494-3708. We look forward to working with you again!
Great watch, great customer service
Excellent customer service. Laura was knowledgeable and helpful. Secure, quick shipping included. The watch was even nicer in person than in the pictures, and completely as advertised. Great price too.
2 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for the positive feedback! We're so glad to hear that Laura provided knowledgeable and helpful service and that you were pleased with the secure, quick shipping. It's great to know that the watch exceeded your expectations in person and was exactly as advertised. We're also happy you found the best price with us at Bob's Watches! If you need assistance with another pre-owned watch, contact us at 800-494-3708. We look forward to working with you again!
Excellent service and a smooth buying…
Excellent service and a smooth buying process. Paul was great to work with. The watch exceeded my expectations.
6 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for the positive feedback! We're thrilled you had a smooth buying process and that Paul was great to work with. It's fantastic to know that your watch exceeded your expectations. If you ever need assistance with another pre-owned watch, don't hesitate to contact us at 800-494-3708. We look forward to working with you again in the future!
The watch was really beautiful and…
The watch was really beautiful and clean. It looked like new. It arrived the next day, beautifully packaged. Be mindful that you would need to be home to sign the delivery.
The customer service was also great. I really appreciate how everything was handled. I felt taken care of.
8 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for the valuable feedback! We're so happy to hear that your pre-owned watch arrived looking brand new and that you were pleased with the packaging and delivery. We also appreciate your recognition of our customer service—we strive to make every interaction a positive one. If you need further assistance or have questions, please get in touch with us at 800-494-3708.
Awesome experience
I ordered a watch and it was delivered overnight. Watch was in excellent condition, just as described. I would recommend this place. Overall very pleased.
4 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for the positive feedback! We're thrilled that your pre-owned watch arrived in excellent condition and as described. It's wonderful to know that it arrived promptly, as promised. We truly appreciate your glowing recommendation and are glad to have met your expectations. If you need any further assistance, please feel free to contact us at 800-494-3708.
Awesome!
I love that they ship it as fast as they can! I love the watch! It’s exactly what they show in the pictures!
3 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for taking the time to leave us a review! We're so happy you're enjoying your pre-owned watch and that it arrived just as pictured. We take pride in fast shipping and ensuring every purchase meets expectations. If you have any questions or need further assistance, please call us at 800-494-3708. We look forward to your continued business.
Our 3rd watch purchase from Bob’s
Our 3rd watch purchase from Bob’s. This one, two-tone black face Sub, is a beauty that looks brand new. Fits perfectly. Wire transaction worked perfectly and all we spoke to were extremely helpful. 3 was the charm!
3 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for your continued trust in Bob’s Watches! We’re thrilled to hear that your pre-owned Rolex Submariner arrived looking brand new and fits perfectly. We’re glad the wire transaction went smoothly, and it’s wonderful to know that our team was helpful throughout the process. We truly appreciate your loyalty and look forward to helping you continue to build a valuable and well-rounded watch box: 800-494-3708
Concerns not addressed
Had a question and concern about my purchase. Called and was told they would call me back. 2 business days later no call.
3 December 2024
Unprompted review
Reply from Bob's Watches
We sincerely apologize for the delay in getting back to you. This is certainly not the experience we aim to provide. We understand your frustration and appreciate your patience. Please reach out to us directly at 800-494-3708, and we’ll make it a priority to address your concerns immediately. I will also forward your review to our customer service team to see if they can find your contact info and call you. Your satisfaction is very important to us, and we’re committed to resolving this matter to your full satisfaction. Thank you for bringing this to our attention.
First time buyer, 100% satisfied!
Website is easy to use and provides so much information on all the watches. The purchasing experience was also quick and easy. My watch arrived the next day, looks brand new and even better than the photos on the website!
26 November 2024
Unprompted review
Reply from Bob's Watches
Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate and that the purchasing experience was seamless. It's great to know your pre-owned watch arrived looking even better than expected! We truly appreciate your feedback and are so glad you're happy with your purchase. If you have any questions or need assistance in the future, feel free to reach out to us at 800-494-3708.
I very skeptical about buying watches…
I very skeptical about buying watches online, but after doing research, i believed Bobs watches was a legitimate business, so I purchased a breitling superocean. The watch was delivered the next day and watch came as described and was authentic. Probably saved $1600, if I would have bought it brand new, so definitely a great purchase. I would recommend bobs watches to someone who is worried about buying an expensive watch online and they were unsure of the authenticity.
23 November 2024
Unprompted review
Reply from Bob's Watches
Thank you for taking the time to leave us a review. We’re so glad to hear that your research led you to trust Bob's Watches, and we're thrilled that you could purchase your Breitling Superocean at such a great price. We take great pride in offering authentic pre-owned watches at the best prices, and it’s wonderful to know that you had such a positive experience. If you have any questions or need assistance, please feel free to contact us at 800-494-3708. We look forward your continued business.
Lovely bday gift for the hubby
Large selection of watches, was able to find my husband a birthday gift fairly quickly. Overnight shopping, well-packaged/protected, with all the promised items (box, papers, tags, etc.) Watch condition as advertised - happy hubby! Thanks Bob’s, we’ll be back!
21 November 2024
Unprompted review
Reply from Bob's Watches
Thank you for taking the time to leave us a review and for trusting Bob's Watches with such an important milestone gift! We hope your husband enjoys his new pre-owned watch! If you ever need assistance in the future, please don’t hesitate to reach out to us at 800-494-3708. We look forward to your continued business!
The staff were super helpful and…
The staff were super helpful and friendly. The hole process was simple and quick. Only thing I would like to see different is more information given about the products. I wasn’t able to tell by the picture how much the item has been polished or that the glass or crystal was replaced. If it wasn’t for the box I would have sent it back for a different one. Just a little more information in the description would go a long way. Over all really love the watch and I’m excited to pass it down.
18 November 2024
Unprompted review
Reply from Bob's Watches
Thank you for taking the time to leave us a review! We truly appreciate your feedback regarding the product descriptions, and we’ll certainly take your comments into account to provide more detailed information in the future. It’s wonderful to know you love the watch and that it will be something special to pass down to the next generation of luxury watch enthusiasts. If you have any further questions or need assistance, please don’t hesitate to reach out to us at 800-494-3708.
My new SubM from Bob’s
I’m truly thrilled with my new watch and the experience I had with Bob’s Watches! I purchased it on Monday and it was delivered on Tuesday by noon from across the country. Just can’t say enough positive things about Bob’s! But trustworthy is at the top of the list!
18 November 2024
Unprompted review
Reply from Bob's Watches
Thank you for the positive review! We’re thrilled to hear that you're happy with your new pre-owned watch and that your experience with Bob's Watches was such a positive one. We take great pride in providing trustworthy service and fast, reliable delivery, and we’re so glad it made a difference for you. We hope to hear from you the next time you need to buy, sell, or trade an authentic used luxury watch: 800-494-3708
First purchase from Bob's
Bob's delivered what was advertised. My blue dial Rolex Air King was exactly as described, running perfectly. Delivery was fast, with no problems. This was my first purchase though Bob's and I would not hesitate to use them again.
8 November 2024
Unprompted review
Reply from Bob's Watches
Congratulations on the new pre-owned Rolex Air-King! We are glad to hear that you had such an incredible experience with us and look forward to doing business with you again soon. Please contact our team at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.