The Boiler & Install Company Reviews 

433
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful attitude, and clear communication throughout the entire scheduling and planning process. Many reviewers highlight that getting a new heating system and boiler installed was made exceptionally straightforward, fast, and completely stress-free for households. People note that the expert engineers always arrive precisely on time, complete the manual work efficiently, and leave properties completely clean and tidy. Some people also felt that the initial quotation and final installation stages were handled smoothly without encountering any sales pressure whatsoever.

What people talk about most

Service

Reviewers express immense satisfaction with the service, highlighting professional engineers who arrive on... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently praising the team's patience and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased with the service. Josh scoped the job via video call and provided a clear quote at a reasonable price. The initial installation date was a bit further out, but as I had no hot water it... See more

Company replied

Rated 5 out of 5 stars

Great service from Dale & Jeff! Speedy quote, quick install, but the customer service & comms were perfect. Professional team, work cleanly and super helpful. Hopefully won’t need to use again b... See more

Company replied

Rated 5 out of 5 stars

Chris arrived on time to carry out the survey and clearly explained several options, helping me choose the one that best suited my needs. He came across as very knowledgeable and answered all of m... See more

Company replied

Rated 5 out of 5 stars

Dale provided excellent service throughout keeping me informed on my options, best choices and making the process clear and easy and ensured a fast turnaround on getting me a new boiler. Jeff... See more

Company replied


Company details

  1. Boiler supplier
  2. also in
  3. Central Heating Service
  4. Gas engineer
  5. Gas installation service
  6. Heating service
  7. Surveyor

Written by the company

We pride ourselves on quality work and customer service on all jobs, for all customers throughout the South-East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

433 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(433)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great, friendly and professional team

Carlos was so helpful from the start, he and the team were friendly, informative and super efficient. They really made the whole process super simple, after months of researching and failed attempts from previous companies, finding these guys was incredible, sorted everything out perfectly. Would highly recommend.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

A very professional company …

I would like to thank Harrison Boiler Installations. I found Harrison Boiler & Install on Trustpilot and their reviews sounded great. Fiona was friendly and professional and advised me on the best boilers available and the payments. She booked me a WhatsApp video chat with one of Harrison's engineers called Danny who took pictures of my old boiler and flue and also gave me a lot of sound advice.
Sam the boiler installer came to my house in Croydon early on 26.10.23. What a guy, he is not only knowledgeable and professional at his job but quite a friendly person. Before I knew it the boiler was installed. Sam showed me and my relatives how to download and use the Hive thermostat which I've always wanted. (You need to use Sam on a Hive instruction and a boiler promotional video) I would recommend Harrison's to anyone. They did everything it said on the tin and are very professional and flexible.
Kind regards. Worrall.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service from the onset. Dale & Chris were brilliant is securing me my boiler price & booking it in for me on the job 6 months later on my half term school break. John installed the boiler, piper work etc & did a magnificent job. Very polite, helpful & knowledgeable on the boiler system. He talked me through what was needed to be done without hesitation. Joshua came on the last day to fit the condenser pipe, he was also very polite & helpful. I can not fault Harrison at all. I will definitely recommend to my friends & family. Great 👍

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Straightforward and speedy, they moved things around to accommodate me and get my new boiler installed within a couple days of the old one breaking. Danny was really helpful explaining the process and making sure i got the right product. I checked the quote they gave me with a couple of other providers, and was told it was a great deal

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Harrison Boiler + Install were great

Harrison Boiler + Install were great. They installed a new Vaillant boiler on 12/10/23. Sami in the sales team was very helpful. Jonathan installed the boiler, he arrived on time and finished the work to a very high level. We are very happy with our experience and would happily recommend Harrison Boiler + Install

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and price

Spoke with Danny who looked at my boiler and sent quotes. Danny and josh arranged delivery and installation and the gentleman who fitted the boiler was excellent, clean and polite. Great job and would definately recommend this company

22 October 2023
Unprompted review
Rated 5 out of 5 stars

The boiler boys arrived as arranged

The boiler boys arrived as arranged, got straight to work. The boys worked as a team, polite, helpful throughout the installation.unfortunately I had a FaceTime survey and they couldn’t fit the boiler in the airing cupboard but installed it in the loft even installing me a switch in the airing cupboard just in case I need to switch it off in an emergency. The whole process was seamless from start to finish I would recommend this company for an installation to anyone.

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Happy to be a recurring customer

The heating surveyor, Carlos, had been very helpful throughout the entire process of providing a competitive quote to explaining the whole process of installing a new boiler for my property. Unfortunately the engineer's clutch in the van had broken down on the day of installation (Friday), but given that I had travelled over 60miles to arrive at the property for the appointment that day, I was also compensated by the surveyor that they would be willing to give one year's service free of charge as compensation for not being able to install the boiler on the day. I can tell that this was re-arranged with priority as it was rearranged to Monday and appreciate this good and professional customer service that was offered. I would be willing to use them again for next year.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

The wife was right !!!

I wanted to use a mate to replace a water heater in my property and save money. My wife made me use Harrison and wow, she was right. Carlos was a very good, professional salesman who set up the deal very quickly. Josh and Sam turned up on site, on time and put us at ease with their pleasant manner. The job hit a major snag with a gas leak from my meter. They stayed with me and sorted it all out with the main gas company, talking technical with them to get a rapid response. I was very happy with the job but don’t tell the wife. Will use them again.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

After contacting Boiler guide

After contacting Boiler guide, I received 3 quotes .I was then contacted by Joshua who helped a lot in my decision to choose Harrison Boilers+Install as the supplier of my new Boiler.
On the day of the install ,the new boiler was delivered early in the morning quickly followed by Paul who with no fuss or bother removed the old Boiler and installed the new one .
I must say it was a quick and effortless purchase and install procedure and my thanks go to all involved at Harrison Boilers...

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Great service from Harrison boiler &…

Great service from Harrison boiler & installations from start to finish. Carlos helped us decide which model boiler would meet our requirements. Danny viewed our old boiler via mobile video to ensure all would go smoothly on installation. We only had a very short wait to have the boiler installed. Our boiler fitter was extremely helpful and very professional. Brilliant service from Harrison boiler installations. Thank you guys.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish! Customer care was flawless, prices were very competitive and beat iHeat, Heatable and others, and Sam who installed the boiler was just lovely and very professional and diligent! Thank you, would definitely recommend!

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Top choice

Top firm. I went through 5 quotes with other major energy firms and settled for Harrison's who I stumbled onto on a search to have a new boiler installed.

After diligently going through all boiler options and and quotes gathered, indeed the choice to go with Harrisons was very calculated and correct.

I'm pleased with the service and product.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

From start to first class company

From start to finish, Amazing. Customer Service put my mind at rest, was so understanding and helpful and as a stressed person made me feel very confident. Online inspection was so thorough and everything was explained in detail. Day of installation was better than I could have hoped for. Sam was very professional, worked so hard with no breaks and was extremely friendly and helpful, the job was completed with no fuss or mess, I was so impressed and felt confident and relaxed. Everything was explained with patience. I checked out a lot of companies prior but would highly recommend this one, ticked all the boxes. Advise, save time and look no further. Thank you so much to all of you.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

100% recommended

They were very proffesional, great communication and straightforward process. We are very pleased with our new boiler. The only bad thing was that they made a mistake on writing our address on the finance application and it was too late for us to qualify for fincance when they came around to install it so we had to pay the cost upfront which we weren't counting on. But anyone can make a mistake and our address is very confusing since the house next door is 43A and it always gets mixed up annoyingly. That's why I still give them 5 stars :)

18 September 2023
Unprompted review

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