The Boiler & Install Company Reviews 

433
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful attitude, and clear communication throughout the entire scheduling and planning process. Many reviewers highlight that getting a new heating system and boiler installed was made exceptionally straightforward, fast, and completely stress-free for households. People note that the expert engineers always arrive precisely on time, complete the manual work efficiently, and leave properties completely clean and tidy. Some people also felt that the initial quotation and final installation stages were handled smoothly without encountering any sales pressure whatsoever.

What people talk about most

Service

Reviewers express immense satisfaction with the service, highlighting professional engineers who arrive on... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently praising the team's patience and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased with the service. Josh scoped the job via video call and provided a clear quote at a reasonable price. The initial installation date was a bit further out, but as I had no hot water it... See more

Company replied

Rated 5 out of 5 stars

Great service from Dale & Jeff! Speedy quote, quick install, but the customer service & comms were perfect. Professional team, work cleanly and super helpful. Hopefully won’t need to use again b... See more

Company replied

Rated 5 out of 5 stars

Chris arrived on time to carry out the survey and clearly explained several options, helping me choose the one that best suited my needs. He came across as very knowledgeable and answered all of m... See more

Company replied

Rated 5 out of 5 stars

Dale provided excellent service throughout keeping me informed on my options, best choices and making the process clear and easy and ensured a fast turnaround on getting me a new boiler. Jeff... See more

Company replied


Company details

  1. Boiler supplier
  2. also in
  3. Central Heating Service
  4. Gas engineer
  5. Gas installation service
  6. Heating service
  7. Surveyor

Written by the company

We pride ourselves on quality work and customer service on all jobs, for all customers throughout the South-East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

433 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(433)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Efficient Installation

Very efficient installation of new boiler. Very happy to warm up the house after a week without heating in very cold conditions. 1 star lost due to being one day later than originally arranged.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Arrived on perfect time

Arrived on perfect time, friendly and easy to talk to, answered every question with detail. Reassured on all questions! provided a service that far exceeded a customers expectation and satisfaction.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

The positive energy Sam has is just…

The positive energy Sam has is just wooow. He explained me everything that I asked and it made me confident that he knows what he is doing. The job was done fast and efficiently, cleaned after himself so good I almost don’t need to do anything. Who ever gets Sam is going to be luck.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Really excellent customer service from…

Really excellent customer service from start to finish. Good understanding of what I needed and did not try to sell me anything extra. Excellent communication, always contacted me when they said they would, friendly and helpful. Engineer was great - no fuss, dealt with any issues calmly and professionally. Overall an excellent job and I would definitely recommend Harrison’s to anyone looking for a new boiler.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Boiler installation with scaffolding.

Boiler installation with scaffolding.
Special mention for Fiona, a consummate professional, she led with a 5* attitude from the front and this was backed up by the engineers.

Couldn't have asked for more, from quote to installation, all was done to my demanding standards. Happily use this company again.
Installation required scaffolding which was all arranged by Harrison, went up and down the same day, I barely even noticed anything had been done til checking the work at the end of the day and finding a brilliant, working boiler installed with no issues. Nearly a month has passed and we are more than happy.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Sam was really professional and…

Sam was really professional and experienced in his work. Gave good advice about heating ... will be happily recommending Harrison's.

From start of contact to completion of work all very knowledgeable

Thank you Harrisons

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Work and very Collaborative Customer Service

Very polite and brilliant customer service from Danny and Josh. The engineers arrived on time and carried out an excellent job, explaining the process throughout. Have not had any issues and I am enjoying the benefits of their great work. Also had their boss come personally to site to ensure I was happy with everything, and I found this very reassuring and professional. I will highly recommend them and refer them, whenever I get the opportunity to do so. Excellent work.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Smooth sailing

Everything about this installation was brilliant from start to finish. The quoting process, a brief survey and getting a date organised was extremely smooth. The installer was very professional and he had the whole thing installed and up and running in a few hours. I would recommend this company to anyone who is looking to replace their boiler.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Oh My God this is amazing this company…

Oh My God this is amazing this company engineers they arrived on time and did the job was unbelievable. They are so friendly and very helpful and finished it on the same day. The engineer called Paul, he is so clever and did it absolutely fantastic and I would recommend everyone for the future.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Harrison Boiler and Install have been…

Harrison Boiler and Install have been excellent. They gave very reliable advice and helped me pick the best boiler for our needs.
They were also quick and efficient with the installation, despite having the work done on a very busy period of the year. I was very happy with the professionalism of Danny and Gareth.
I totally recommend their services.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Super straight forward pre install was…

Super straight forward pre install was speaking with Eshan throughout who was very helpful and swift with any queries I had. On the day the parts was delivered in the morning then Paul & Josh the engineers arrived shortly after and got on with the job better than expected. Finished in 2 days, would recommend!

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Harrison Boilers were brilliant

I found Harrison Boilers on the website, After i sent in a few photos of the current boiler etc i received the quotes from Josh from sales who was also very professional. The boiler was installed on 4th December 2023 which was about three weeks from initial contact. However, there were earlier dates available. Martin the engineer arrived on time, was tidy and explained the functions of the boiler. I would definitely recommend this company. 10/10

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Harrison Boiler

Very efficient and swift service from Joshua, Danny and Michal Bienco who fitted the boiler and other related parts on his own on a Sunday. All minor follow up matters were dealt with clear guidance and support. Prices were very competitive and finance, if required, is easily set up by them. Highly recommend them to you.

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Well done Team Harrison !!

I don't want this to read like all the other reviews but i have to say these guys are really very good at what they do.
Fast response from site survey to quote through to supply and installation and as the landlord this was all done via phone and email.The tenant is over the moon with their new boiler .

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Cannot recommend these guys enough

Cannot recommend these guys enough. Easy and no nonsense quote, great what’s app communication to sort out over a weekend and overall - and very quick installation. Easy to deal with on the day. Good pricing too. They took the stress out of having a new boiler installed and because a company rather than single trades, felt reassured as they have resources. Thank you Josh and Danny - and installer, apologies, I didn’t catch your name!
Look no further than Harrison B&I

28 November 2023
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Thank you for your services throughout from start to finish, they have been first class, and a special mention for the fitters, they were polite and considerate…..thank you again.

23 November 2023
Unprompted review

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