The Boiler & Install Company Reviews 

433
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful attitude, and clear communication throughout the entire scheduling and planning process. Many reviewers highlight that getting a new heating system and boiler installed was made exceptionally straightforward, fast, and completely stress-free for households. People note that the expert engineers always arrive precisely on time, complete the manual work efficiently, and leave properties completely clean and tidy. Some people also felt that the initial quotation and final installation stages were handled smoothly without encountering any sales pressure whatsoever.

What people talk about most

Service

Reviewers express immense satisfaction with the service, highlighting professional engineers who arrive on... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently praising the team's patience and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased with the service. Josh scoped the job via video call and provided a clear quote at a reasonable price. The initial installation date was a bit further out, but as I had no hot water it... See more

Company replied

Rated 5 out of 5 stars

Great service from Dale & Jeff! Speedy quote, quick install, but the customer service & comms were perfect. Professional team, work cleanly and super helpful. Hopefully won’t need to use again b... See more

Company replied

Rated 5 out of 5 stars

Chris arrived on time to carry out the survey and clearly explained several options, helping me choose the one that best suited my needs. He came across as very knowledgeable and answered all of m... See more

Company replied

Rated 5 out of 5 stars

Dale provided excellent service throughout keeping me informed on my options, best choices and making the process clear and easy and ensured a fast turnaround on getting me a new boiler. Jeff... See more

Company replied


Company details

  1. Boiler supplier
  2. also in
  3. Central Heating Service
  4. Gas engineer
  5. Gas installation service
  6. Heating service
  7. Surveyor

Written by the company

We pride ourselves on quality work and customer service on all jobs, for all customers throughout the South-East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

433 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(433)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New boiler - highly recommend

We had a great experience with the installation of a new boiler. Chris was super friendly and efficient, and he even came a second time to also install a new shower valve/hose/handset for no extra cost. We could not recommend The Boiler & Install Company enough.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Easy and quick

We have just had our very old boiler replaced by this company. From start to finish the process was smooth. I asked around for various quotes from a number of local companies. In the end we picked The Boiler & Install company because we felt the company was very punctual, fast and informative. Dale had no problem any of the many questions my partner and I had. In the end we feel we were able to get exactly what we needed for a good price - nothing excessive but quite right for our needs. Installation happened very quickly and the engineer was very professional and friendly.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. We received a first class service very genuine people. The engineer arrived on time and carried out the installation of our new boiler with the minimum of disruption or mess. Thank you!

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Well. Excellent. I approached Harrison’s at a difficult time when i had a number of issues causing me to be under a lot of pressure then, in addition, my boiler first started to operate erratically and finally stopped working a few days before Christmas. Danny was excellent in assessing my needs and recommending a choice of three boilers. Each boiler had a different price range and features. Once I had selected a boiler I was very pleased that the company were able to fit it before Christmas. I otherwise was without hot water and heating. The fitting was done to the agreed schedule and was efficient and effective. The space around the boiler housing was left clean and tidy. The documentation was all handled by the company on my behalf. So, I didn’t want to spend money replacing my boiler but given that I didn’t have a choice, I am very happy that I used Harrison’s.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Professional, compentent and reliable

Danny was very professional in providing a quote and the different boiler options suitable. Due to an appointment being cancelled Jeff could come around the next day and replace our old boiler very quickly in half a day. Jeff arrived very punctual and worked very efficiently. He brought all required parts and installed all parts required for a full 10 year manufacturer guarantee. We recommend them and look forward to using their service.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly professional team, with great customer service.

Danny was very professional and the onboarding service was very thorough. From a video consultation to inspect the boiler area, to booking in a technician with quick availability.

Chris was superb. Arrived on time, very professional, and diligent. He made sure that our new Vaillant boiler was installed perfectly, and the entire house was well balanced with the heating functioning as intended. He left the place very tidy, and took away our old boiler for disposal.

Workmanship has been top quality. I would highly recommend these guys. Professional team and service.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic work!!

Fantastic work!!! Boiler was installed with no issues. Will definitely recommend Harrison Boiler and install to others.
Thank you Danny for the excellent customer service.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Our boiler was leaking. Needed replacing.

Our boiler was leaking and we needed to buy a new one as soon as possible. Danny spoke to me and talked through all the boilers that would be suitable for our home and made recommendations on a boiler make that I wasn’t familiar with - Glow Worm, I only knew Worster and Vaillant boilers so was a little hesitant. But all these boilers perform similarly and are covered by 10 year guarantee. So it was a no brainer.
Jeff installed the boiler in the next two days. He worked alone, running in and out of the house (bless him) and managed to do it all without any problems. After installation he talked me through the mechanisms and reassured me that the Glow Worm works perfectly and he’s been fitting lots of them over the years! He cleared up all his equipment. I’m very impressed by his workmanship. Would recommend Harrison Boilers! Quick and smooth experience with them.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

professional Job

Everything was very professional from the initial discussion on the boiler options through the scheduling and then the actual installation of the boiler and associated works.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I appreciate the assistance I received from Danny during my initial contact. He was very informative over the phone, providing a thorough explanation of how the installation service would be carried out. He also addressed several of my questions, which was quite helpful. After we finalized the deal, the company demonstrated efficiency by scheduling my installation promptly. The technician, Mac, did an admirable job during the installation process, taking great care to minimize any potential damage to my home. Based on my experience, I would recommend Harrison for their services.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Lovely crew

Danny, Chris and Jeff are amazing. Full of smiles and prompt (even in Grays). You will not even know they worked there as they cleaned up after themselves. Thanks guys. 👍

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Strongly recommend Harrison Boiler +…

Strongly recommend Harrison Boiler + Install. From the start, they laid out the options in a clear and simple manner and made the process of choosing the right boiler a breeze.

When it came to installation, the engineer was friendly and professional. Everything was done efficiently, with great attention to detail, and the whole process was straightforward from start to finish.

The quality of their work is excellent, I highly recommend them for anyone looking for a hassle-free, professional boiler installation.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Clear advice and efficient planning and installation.

We had a clear quotation, good advice about boiler replacement options and other necessary work (heating pump and shower pump replacement) - and well planned and organised installation on site. Due to some complexities with an old dual pump central heating arrangement, Jeff came out to check the work required and advised about the best option. All work was carried out to plan - and left clean and tidy. A great company to have work done by.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient, fast and great value

Super friendly, helpful and fast quote with excellent prices. Did everything they could to get our new boiler installed as quickly as possible. Polite, efficient and brilliant value for money. Thank you so much! :)

29 November 2024
Unprompted review
Rated 5 out of 5 stars

A job Well done

I'm very pleased with the service I received from Harrison Boiler and Install. I needed a new boiler and several new radiators after a renovation project. Really happy with clean and tidy working at all times. Their quotes were fair and the whole experience was very professional.

29 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look