The Boiler & Install Company Reviews 

433
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful attitude, and clear communication throughout the entire scheduling and planning process. Many reviewers highlight that getting a new heating system and boiler installed was made exceptionally straightforward, fast, and completely stress-free for households. People note that the expert engineers always arrive precisely on time, complete the manual work efficiently, and leave properties completely clean and tidy. Some people also felt that the initial quotation and final installation stages were handled smoothly without encountering any sales pressure whatsoever.

What people talk about most

Service

Reviewers express immense satisfaction with the service, highlighting professional engineers who arrive on... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently praising the team's patience and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased with the service. Josh scoped the job via video call and provided a clear quote at a reasonable price. The initial installation date was a bit further out, but as I had no hot water it... See more

Company replied

Rated 5 out of 5 stars

Great service from Dale & Jeff! Speedy quote, quick install, but the customer service & comms were perfect. Professional team, work cleanly and super helpful. Hopefully won’t need to use again b... See more

Company replied

Rated 5 out of 5 stars

Chris arrived on time to carry out the survey and clearly explained several options, helping me choose the one that best suited my needs. He came across as very knowledgeable and answered all of m... See more

Company replied

Rated 5 out of 5 stars

Dale provided excellent service throughout keeping me informed on my options, best choices and making the process clear and easy and ensured a fast turnaround on getting me a new boiler. Jeff... See more

Company replied


Company details

  1. Boiler supplier
  2. also in
  3. Central Heating Service
  4. Gas engineer
  5. Gas installation service
  6. Heating service
  7. Surveyor

Written by the company

We pride ourselves on quality work and customer service on all jobs, for all customers throughout the South-East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

433 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(433)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Boiler Installation Experience We’ve Ever Had

We are absolutely delighted with our new Vaillant boiler installation. The team did a brilliant job from start to finish. They not only relocated the boiler into the new place, did extra work in the attic and also repaired and made good the space where the old boiler used to be. Everything was done to a really high standard, with no mess left behind.

The guys worked hard, communicated clearly throughout, and the finish is spot on; neat pipework, clean installation, and a reliable boiler ready to go. Honestly, it’s rare to meet such professional tradespeople in the UK.

We highly recommend them to anyone looking for a boiler installation a 5 star experience all the way!

4 September 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Marta! 🤩

Rated 5 out of 5 stars

Really happy with the service!

Great experience from start to finish. Engineers were super friendly and knew exactly what they were doing. They swapped out our old boiler quickly, cleaned everything up after, and the work area was kept clean. The whole process was smooth and hassle-free. Highly recommend!

2 September 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Elva! 🤩

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

We recently had a new boiler supplied and installed, and the whole experience has been excellent from start to finish.

The team was punctual, professional, and highly knowledgeable. They took the time to explain the options clearly and helped us choose the right boiler for our home. Installation was carried out efficiently, with great attention to detail, and everything was left clean and tidy afterwards.

The new boiler is running perfectly — it’s quiet, energy-efficient, and we’ve already noticed a big improvement in heating and hot water performance.

Overall, a first-class service. We would not hesitate to recommend them to anyone looking for a reliable, trustworthy company for boiler supply and installation.

15 August 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Manea! 🤩

Rated 5 out of 5 stars

A great service.

From start to finish a great service. No pressure never felt rushed. Boiler installed one week from the initial consultation. Very happy with the result. Would highly recommend. Happy to give five stars.

15 August 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Graham! 🤩

Rated 5 out of 5 stars

Responds immediately to queries

Responds immediately to queries. Good competitive prices and offered 3 choices of boiler with clear information on each… No hard selling, just understanding what is required. Boiler installation done quickly and cleanly.Excellent communication throughout from beginning to end of installation. Will use them again without any doubt.

7 August 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Mark! 🤩

Rated 5 out of 5 stars

Brilliant Service

Dale was very helpful in explaining to me about the different options of boilers and what was the best one for my family's needs, and was avaliable to answer any questions I had or might have after the boiler installation. Chris did an amazing job in installing and relocating the new boiler, he was very
polite,and left it all tidy when he finished.
Thank you.

7 August 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Natalie! 🤩

Rated 5 out of 5 stars

A very good 5 star expirence

Good price,excellent installation,informed of work along every step of the way.fitter was polite,very knowledgeable and kept house clean and tidy too.quick date given for installalation,plus complete rundown of how to operate and aftercare👍👍

31 July 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Stephen! 🤩

Rated 5 out of 5 stars

Nice company to deal with

Nice company to deal with. Answered all of my questions in a professional manner . Arranged appointment and fitting very promptly .

16 July 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Lesley! 🤩

Rated 5 out of 5 stars

Still great the second time around....

I have used Dale before for my house boiler installation and it was very smooth. We used him recently for a new boiler installation in a flat- where the managing agents were a nightmare to deal with- but Dale and his team were very patient and responsive and eventually we got everything sorted. Thank you Chris and Jeff for the very smooth installation.

2 July 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Graham! 🤩

Rated 5 out of 5 stars

Boiler and radiator installation

Good quote, always answered queries promptly adjusting quote accordingly, very knowledgeable and gave advise onsite before installation, friendly and efficient onsite, neet installation, arrived and left on time, cleared up after the work.

20 June 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Chris! 🤩

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Dale contacted me after my enquiry had been passed on by a 3rd party web service. From the very first phone call through to installation Dale’s communication has been exceptional. No hard sell, just clarity and honesty. Dale understood my budget, and met a competitors quote.

Chris did the installation and left everything tidy with clear instructions on how the new boiler works. He also alerted me to a safety issue with another appliance - thoroughness, detail, and solution, thanks Chris!

Faultless service. And because of that they will also be servicing the boiler and doing my future gas safety certificates. Thanks B&I

13 June 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Katie! 🤩

Rated 5 out of 5 stars

Outstanding Customer Service !

From the very first phone call to the final date of installation, everything was smooth, professional . Dale was helping me through the process and Chris was just amazing ! So efficient, the installation of the new gas boiler was so perfect, the place was left so clean and tidy, no issues at all. I wouldn't hesitate to chose this lovely team again . I would recommend to everyone !

16 May 2025
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Reply from The Boiler & Install Company

Thanks Carolina! 🤩

Rated 5 out of 5 stars

Hot-Water Cylinder

My 28-year-old-hot-water cylinder has recently not working. I called The Boiler and Install Company. Dale responded my call and sent Chris swiftly with a free-of-charge call-out to investigatethe problem. Chris assessed the problem thoroughly and recommend different options of the replacement of the cylinder.

The next day, Dale sent me a quote for the job. The prices and the charges of workmanship for the installation of the new cylinder; replacing of my leaking kitchen water taps and fixing the toilet flush were fair and reasonably. Also, it was very important that the Boiler & Install offered a 5-Year-Workmanship Gaurantee Certificate to show its customers its good workmanship and care to look after its customers after works had been done by them.

On the day, Chris came and spent the whole day from 8:30am to 7:30pm to sort all the problems in my flat. His skills, expertise knowledge and attention of details of the problems to fix all my faulty domestic appliances were excellent together with his care to look after my place clean and tidy while installing my cylinder and fixing my kitchen water taps and toilet flush. Chris also was very careful to check that everything had been properly and nicely done before he left.

Both of Chris and Dale were very customer-focused, friendly and helpful. They were both excellent. I definitely and highly would 100% recommend them to anybody who has problems with their hot-water cylinders and boilers both for its prices and customer-care.

Chris and Dale, a job very well-done. A big Thank-You to both of you.

Jackens (W J WONG) in ESSEX.

21 May 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Jackens! 🤩

Rated 5 out of 5 stars

Dale was proactive and clearly…

Dale was proactive and clearly explained all options. He gave options where others had presented one solution. The entire process went smoothly and they did exactly as they said they would. I would highly recommend The Boiler & Install Company. I had a new boiler 48 hours after first contacting them.

15 May 2025
Unprompted review
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Reply from The Boiler & Install Company

Thanks Pauline! 🤩

Rated 5 out of 5 stars

Would really recommend!

I found Dale through a comparison website and he made the process really easy from start to finish. He made sure to understand my specific requirements and recommended boilers to suit my needs. This was the first time I had to put a new boiler in and he was very informative. From enquiry to installation was under a week which was really helpful for me. I would really recommend!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer Service

Retracting my statment as I was contacted and this has now all been resolved.

You did try and contact me, sorry i was in meetings so i could not answer. I have replied to your email though.

Thanks Dale.

8 May 2025
Unprompted review
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Reply from The Boiler & Install Company

Hi Jason,

We have responded to your email this morning to request a date for your service and I've tried calling.

We hold our hands up regarding the lateness of booking your service, during our rebrand we moved to a new system and a number of our automated emails for booking services had bounced - we can only apologise for the incovenience of having to reach out to us to organise this.

The member of staff you spoke to originally has now left the business and his email shut down.

I appreciate none of this is your fault, I just hope we can regain your trust moving forward.

Please feel free to reach out to me directly on 0204 518 8731.

Best,

Dale @boilerandinstall

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

Job was delt with quickly,the gentleman was very polite and managed to do his job in small place and tight spaces,he cleaned any mess made up and explained everything well. So please with how fast the response was and job being done with high standards.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Boiler conversion

This company converted my old boiler to a Viessmann combi and installed a new radiator. The two guys were punctual, worked efficiently, cleaned up after themselves and were friendly. I am very happy with the results. Would highly recommend.

19 March 2025
Unprompted review

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