Always very friendly and honest service. The way that supports the calm and natural fibe of the brand. You can take time to make decision and adjust when needed. Never feel pushed or rushed to buy, wh... See more
Company replied
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Had a great experience buying our Sepia sofa with Ken. He was super helpful, patient, and went out of his way to fix an issue we had and find us the best deal and delivery. Exceptional service; we'll... See more
Company replied
After 4 years, my two very expensive tables have started pealing and breaking. Bolia’s support of course claimed its the customers fault instead of taking accountability. Wood and good furniture is no... See more
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Great products and advice in store. Much more difficult to get follow up information about the delivery and the pouf got lost and was pushed by a full month. Updated post customer care interventio... See more
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Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Accessories
- Living room shop
- Outdoor furniture shop
- Sofa store
Written by the company
Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.
Written by the company
Contact info
4.3
Excellent
2k reviews
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Lovely team in the Amsterdam branch
Lovely team in the Amsterdam branch! Ken made sure that I was looked after when I arrive at the store. Laura took over and helped me with the order. Loved the store and appreciated the guidance and help. Perfect customer experience!
16 June 2025
Reply from BOLIA
Dear Asra,
We're happy to hear that you enjoyed your experience in our Amsterdam branch. We appreciate your positive feedback regarding our team's assistance with your order. Thank you!
Kind regard,
Jelle, BOLIA
Great quality in all aspects
Very good advise in the shop and very friendly and helpful.
Very good expectation management during delivery with up to date messages.
Very good packaged product.
And a very beautiful, high quality rug!
17 June 2025
Unprompted review
Reply from BOLIA
Dear Chantal,
Thank you so much for your feedback! We’re delighted to hear that you’re pleased with the quality of our products, the advice you received in the shop, and our communication throughout the delivery process.
Enjoy your new rug, and please don’t hesitate to reach out if you need anything in the future!
Best regards,
Jelle, BOLIA
Terrible communication and delivery
I buy two items, a ballon hanglamp and its light bulb. I receive notification of invoice and apparently delivery of just one (the light bulb) I have been sitting in my house waiting for the parcel scheduled today, now I receive a message that the parcel has been successfully delivered, maybe at a neighborg's, which neighborg? we don't know.
7 June 2025
Reply from BOLIA
Dear Yaneth,
Thank you for your feedback. I sincerely apologize for the inconvenience and confusion regarding your order and delivery.
Please know that I have already contacted you via email to clarify the situation and work on a solution.
If you haven’t seen our email yet, please check your inbox (and spam folder), and feel free to reply so we can assist you further.
Thank you for your patience and understanding.
Kind regards,
Jelle, BOLIA
Ken from Amsterdam Bolia shop is very…
Ken from Amsterdam Bolia shop is very professional salesman. He is not hesitant but very straight forward and clear on answering all the questions we asked about the product. Also, his honesty about telling the customer that this product will go on sale next week builds trust that he really want to offer the product at a better price with customer.
16 June 2025
Reply from BOLIA
Hi Sangbum,
How nice to hear that you had such a good experience - especially with our team! We are extremely proud of our colleagues, who work hard every day to provide top service to our customers. Thank you for the wonderful review!
Kind regards,
Maren, BOLIA
Beautiful designs and great personnel!
12 June 2025
Reply from BOLIA
Dear Michel,
We're happy to hear that you appreciated our beautiful designs and personnel. Thank you for your positive feedback!
Met vriendelijke groet,
Jelle, BOLIA
I didn’t receive the product yet
I didn’t receive the product yet. 2 hanging lamps have not been delivered and no track and trace code has come in either. This was ordered last Thursday 6 days ago in your store in Amsterdam.
6 June 2025
Reply from BOLIA
Dear Sandra,
Thank you for your message, and we're very sorry for the delay!
Due to an unexpected volume of orders and recent national holidays, shipments from our Danish warehouse have been delayed.
We completely understand your frustration and are doing our best to get your order to you as soon as possible. You’ll receive a Track & Trace link as soon as it is dispatched.
Thank you for your patience and understanding.
Kind regards,
Lotte, BOLIA
Robin helped me select a sofa remotely
Robin helped me select a sofa remotely. He was shared his opinions and the facts to help me make a nice choice.
1 June 2025
Reply from BOLIA
Dear Michelle,
Thank you for your kind words! We're glad to hear that Robin was able to assist you remotely and help you make a well-informed choice. We'll be sure to pass along your compliments. Enjoy your new sofa, and we hope to assist you again in the future!
Kind regards,
Jelle, BOLIA
Amazing experience
Amazing experience - from the very warm welcome to the pulling out all options to accommodating an exchange! Thank you ladies of Argentina and Latvia!
16 May 2025
Reply from BOLIA
We are so happy to hear you had a positive experience! We are thrilled that you were happy with the options we provided. Thank you for your kind words and for recognizing the efforts of our team members!
Kind regards,
Lotte, BOLIA
A great shopping experience
The staff is kind and patient, providing you with the necessary information and making great suggestions.
8 May 2025
Unprompted review
Reply from BOLIA
Dear Mehran,
We’re so happy to hear you felt well taken care of!
Our team always aims to provide helpful advice and a welcoming experience — thanks for noticing!
Have a lovely day!
Regards,
Carmen, BOLIA
I had a fabulous experience with Bolia…
I had a fabulous experience with Bolia Lille. We were accompanied professionally and warmly by the team. From the proportions, to the suggestions we made, all is well thought, design and quality. We really enjoyed our time spent to build this new interior but for us it was the human touch every step of the way.
Little minus is the logistic behind this. When ordering different items you get 1 date but it varies and could end up being different delivery dates per items.
17 April 2025
Reply from BOLIA
Dear Dee,
We're delighted to hear you had such a positive experience with our team in Lille – it means a lot to know you felt both welcomed and well-advised throughout the process.
Creating a new interior should be inspiring, and we're glad we could be part of that journey with you.
Additionally, thank you as well for your honest feedback about the delivery scheduling. It's something we're continuously working to improve.
Kind regards,
Carmen, BOLIA
We switched a sideboard…
We wanted to switch a heavy sideboard for another colour. Customer service was very friendly and clear about the conditions and timing. The delivery service was excellent because they planned the swap (in a typical Amsterdam house on the third floor) and were done in no time.
10 April 2025
Unprompted review
Reply from BOLIA
Dear Martin,
Thank you so much for your kind words! We're happy to hear our customer service and delivery team were able to help make the swap smooth and efficient — especially in a classic Amsterdam setting (which can be challenging). Enjoy your new sideboard!
Kind regards,
Carmen, BOLIA
Hide the defects of the table
The product does not match the description. It says "perfect condition" not mentioning anything at all about the top.
It has lots of scratch and several dents also unusual drawing. Very disappointed. I was wondering why Bolia offers discounts to this product, even saying that it is perfect condition. Bolia should be clear about defects to customer before the order. Also when I complained about this after I received the product, the customer service staff did nothing about it. Maybe I had too much expectation on Bolia, like other Denmark highend brands.
7 April 2025
Reply from BOLIA
Dear Hyojung,
Thank you for your feedback.
We apologize for the inconvenience caused by receiving a defective item. This is not representative of the quality we strive to offer, even from our Outlet section.
We will reach out to you via email to discuss possible solutions. Once again, our apologies for this issue.
Regards,
Carmen, BOLIA
Very good service and beautiful quality…
Very good service and beautiful quality products
15 April 2025
Reply from BOLIA
Dear Ruben,
Thank you so much for your kind words! We're delighted to hear you're happy with our service and the quality of our products. We hope to welcome you back again soon!
Kind regards,
Lotte, BOLIA
We always have a pleasurable shopping…
We always have a pleasurable shopping experience at Bolia Rotterdam! Sarah has helped us a few times and is friendly and professional.
29 March 2025
Reply from BOLIA
Dear Alana,
Thank you for your kind words! 😊 We're happy to hear that you always have a great shopping experience with Sarah at BOLIA Rotterdam. Hope to see you again soon!
Kind regards,
Lotte, BOLIA
Annija from Bolia the Hague is one of…
Annija from Bolia the Hague is one of the best and nicest store managers I know. She should be employee of the year.
Bolia products are lovely
Martijn hoekman
25 March 2025
Unprompted review
Reply from BOLIA
Dear Martijn,
Thank you for your great feedback! We will certainly let Annija know how happy you are with her help in the store.
Please visit us again in the future!
Regards,
Carmen
Beautiful design
Great products, beautiful design, professional & friendly staff!
17 March 2025
Unprompted review
Reply from BOLIA
Thank you for your kind words! We're delighted to hear that you appreciate our products, design, and service. We look forward to welcoming you again in the future!
Best regards,
Lotte, BOLIA
Table damaged by the bolia cleaning formula
Unfortunately I have the impression that customer service does not exist. I reported the problem twice but no one replied. I am devastated because my Elton table is damaged and looks terrible. I also warn everyone not to buy cleaning products in the store bolia because it can damage your beloved table.
Ticket: 004125726, 004127166 and from today 004131955
25.02Edit: after my review here I received a reply on the next day but Im waiting again.. already 6 days without answer. In total already almost one month waiting for solution. Thats insane.
03.04Edit: after almost 2 months my case is finally closed. I had to ordered new part for my table and i had to paid for it. I am saddened by this because it was the cleaning products from the bolia that ruined my table. I followed the instructions and unfortunately the table was damaged. I warn everyone. If you have a problem, don't count on it ending happily.
2 February 2025
Unprompted review
Reply from BOLIA
Dear Peter,
Our apologies for the delayed response.
We’re currently experiencing a high volume of inquiries, but we will get to your case as quickly as possible. Thank you for your patience!
Regards,
Carmen, BOLIA
Nora couch is excellent
Bought the Nora couch 4 years ago, it's awesome. Ocean fabric. <3
7 February 2025
Unprompted review
Reply from BOLIA
Dear Claudia,
Thank you for your kind review!
We're delighted to hear that you're still enjoying your sofa after four years.
We look forward to welcoming you back to one of our stores soon. Wishing you a wonderful day!
Best regards,
Carmen, BOLIA
Terrible quality, Veneda couch
I was really looking forward to my Veneda couch from Bolia, but the experience has been nothing short of disappointing. Within just a week of use, the couch already looked worn, torn, and cheaply made, a stark contrast to the quality I experienced in the store. Not only does it lack durability, but it’s also incredibly uncomfortable, sitting on it for any length of time causes back pain.
When I raised my concerns, Bolia dismissed them, claiming this was "expected" and refusing to offer a full refund. I expected premium quality for the price, but what I received feels like a poorly made product that won’t last. Extremely disappointed. I can't even imagine how someone would pay 5k for this.
1 January 2025
Unprompted review
Reply from BOLIA
Dear Albana,
Thank you for your feedback.
I see that we have reviewed your case multiple times, and the assessment remains the same. There are no production defects with your sofa, and the characteristics you mentioned are all within expected standards. As such, we cannot accept your claim.
As you have chosen to return the sofa regardless, the cancellation fee discussed at the time of purchase will apply.
Our apologies that this is not the outcome you had hoped for.
Regards,
Carmen, BOLIA
No delivery, no service
I have bought few expensive things online last Friday, delivery was supposed take 2-3days. After 1 week and 1 day still no delivery, no information. I sent email on Thursday asking where my order is and received automated response that it will take Bolia between 12-14 ! days to respond. For luxury brand this is unacceptable! I would like to know where my order is and have the postage costs refunded as you do not stick to your promise
18 January 2025
Reply from BOLIA
Dear Aneta,
Thank you for your patience. I’ve followed up on your order, and you should receive a track-and-trace code today. The delay was due to unexpected busyness, and we sincerely apologize for the inconvenience caused.
Kind regards,
Lotte, BOLIA
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