Exceptional knowledge and handled my case with immense professionalism". "A fantastic and thorough service from start to finish. Always available to answer questions and explained everything in simp... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Medical negligence. From the first phone call Sarm Aghahoseini was absolutely brilliant. He explained everything in great detail making the process easy to follow. Consistent with updates either b... See more
Company replied
Amazing company, friendly and helpful with any aspects, big thanks for James Tomlinson hi helping me a lot with other problems not only my claim. Thank you so much for all tim. Best solicitors ever.
Company replied
Great service. They took all the hassle out of the claims procedure. I was having physio within 2 weeks, paid and organised by Bond Turner. They also advanced funds to me of £3,746 within 4 weeks so t... See more
Company replied
Company details
Written by the company
We are driven to succeed. Our purpose is to help people move on in their lives through surpassing expectations and always supporting our clients, our communities and each other. Our focus is always on people, not only our clients, but their family and/or supporters. We understand the stress and uncertainty involved in bringing a claim in the areas we specialise in, which is why we are committed to always being there for our clients, providing guidance and support throughout the claim’s process. As a niche firm, personal injury is one of our key focuses, along with clinical negligence, professional negligence, and abuse. We do not ‘dabble’ in these areas of law, it is what we do, day in, day out. Some of our team have over 25 years’ experience in their field of expertise, and our team consists of 45 Grade A solicitors and Chartered Legal Executives, plus over 100 solicitors. In addition to working with clients and their families, we are committed to being at the forefront of legal change and development. We have a significant presence in the Court of Appeal and regularly consult with local and central government to promote and increase access to justice. Although we are based in the Northwest, we work with clients from all over the country. With compassion, innovation, responsiveness, and tenacity at our heart, we are confident we can provide you with the best legal service available and gain a successful outcome for your claim.
Contact info
The Plaza, 100 Old Hall Street, L3 9QJ, Liverpool , United Kingdom
- 0151 236 3737
- info@bondturner.com
- bondturner.com
4.6
Excellent
801 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waste of time.
I’ve wasted 6 months with this company. I’ve had false promises and then been ignored for weeks. After saying I had a very good case for a medical negligence claim today they’ve eventually sent an email dropping it. Only a few weeks to go before the deadline too.
I wouldn’t waste your time with them.
12 March 2026
Unprompted review
Reply from Bond Turner
Hi Linda,
Thank you for your review.
As part of our process, we risk assess every case at multiple points throughout the life cycle of a claim. It is essential for us to ensure the prospects of success remain reasonable for us and we cannot in good faith continue to pursue claims that fall below this boundary. After a full review of all medical records, our team, through many years' experience, determined your claim did not possess reasonable prospects of success. We fully appreciate this can be unwelcome news and we assure you we made this difficult decision in your best interests as the eventual outcome may not have been a successful one.
Please also be advised the deadline is not in a few weeks as our team kindly secured a 12 month extension to your limitation period to protect your position. This will allow you, should you wish to pursue your claim, to consult another firm who may view matters differently.
We are sorry we were not able to bring your claim to a full conclusion but we want you to know we are still here if you ever require further assistance and we wish you all the best.
Kind regards
Simon Murphy
Bond Turner
Thanks Ian A & Bond Turner team!
I had a really positive experience with Ian A during what had been quite a long process leading up to my court date. Although the claim itself had been ongoing for some time, everything in the lead up to the hearing was handled very smoothly by Bond Turner. Transport to court was arranged for me, which took a lot of pressure off the day and made the whole experience much more straightforward.
When I arrived at the County Court, I was met by Ian, who had been appointed to support me throughout the day. My barrister handled the legal arguments and was equally impressive in how he handled me but Ian stayed with me the entire time to make sure I understood what was happening and felt comfortable with the process.
Before the hearing he took the time to go through the paperwork with me and explain how everything would work. Court can be quite intimidating, especially if you’ve never been through it before, but he was calm, reassuring and very clear in the way he explained things. That really helped settle my nerves and made me feel confident going into the hearing.
I also had my baby with me on the day, which could have made things complicated, but Ian and the team were incredibly accommodating and understanding about that. They made sure I felt supported and never made me feel like it was a problem at all, which meant a lot.
Ian was professional, kind and genuinely supportive throughout the whole experience. Having someone there whose role was simply to make sure I understood everything and felt comfortable made a huge difference. I’m very grateful for his help and would absolutely recommend Ian and the team at Bond Turner to anyone going through a similar situation.
Happy to say I got the result I wanted thanks to them ☺️
11 March 2026
Unprompted review
Reply from Bond Turner
Hi Marina,
Thank you so much for taking the time to leave us a 5-star review, the positive feedback means a lot to us.
It was our pleasure to provide you with such great support during your claim. We appreciate a court attendance can be a daunting experience and it is our goal to make the process as easy as possible for our clients. It means a lot to hear Ian provided you with such excellent assistance and we will certainly share your kind words with him, along with the rest of the team, who will be delighted to read such wonderful feedback.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
After my accident
After my accident, the team at Bond Turner were very helpful and professional. They handled my case well and supported me throughout the process. I highly recommend them.
10 March 2026
Unprompted review
Reply from Bond Turner
Hi Evan,
Thank you so much for leaving us a 5-star review, the positive feedback means a lot to us.
It was our pleasure to provide you with such an excellent assistance and we will certainly share your kind words with the rest of our team.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance.
Kind regards
Simon Murphy
Bond Turner
I have learned alot about Bond Turner 💯…
I have learned alot about Bond Turner 💯 the support and thanks alot you are the best 😊
1 April 2025
Unprompted review
Reply from Bond Turner
Hi Hassan,
Thank you so much for your 5-star review.
We are so pleased to hear you had a positive experience with our firm and we were able to provide you with such great support.
It was our pleasure to assist you and we will certainly share your kind words with the rest of our team who will be happy to read your wonderful feedback.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Wonderful support and advice after a road accident
I was unfortunately hit by a van whilst cycling and hospitalised in December 2025. Dale Taylor at Bond Turner was incredibly responsive, professional and dedicated in ensuring I had the very best advice whilst navigating my recovery and claim. I would recommend Dale and the Bond Turner team to anyone seeking similar advice and action.
6 December 2025
Unprompted review
Reply from Bond Turner
Hi,
Thank you so much for taking the time to leave us a review, we really appreciate it.
We are absolutely delighted to hear you found Dale's assistance helpful, he is a wonderful asset to our firm, and we will certainly share your kind words with him, along with the rest of the team, who will be thrilled to read your review.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Highly recommend
They couldn’t do enough for me - they were very helpful and made what was a traumatic and stressful experience a lot easier to deal with. I can’t recommend them enough for anyone who has dealt with an accident. Thank you so much.
28 August 2025
Unprompted review
Reply from Bond Turner
Hi Steven,
Thank you so much for your 5-star review.
We are so pleased to hear your experience with our firm was a positive one and that you found our service helpful.
It was our pleasure to assist you and we will certainly share your kind words with the rest of our team who will be happy to read your wonderful feedback.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
A very professional approach to the…
A very professional approach to the matter. Calm, friendly, and reliable legal assistance. 100% satisfaction.
10 March 2026
Unprompted review
Reply from Bond Turner
Hi Anna,
Thank you so much for your 5-star review.
We are so pleased to hear your experience with our firm was a positive one and that we provided you with a helpful service.
It was our pleasure to assist you and we will certainly share your kind words with the rest of our team who will be happy to read your wonderful feedback.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Honestly I don’t leave many reviews…
Honestly I don’t leave many reviews unless they’re 5 stars and above. Bond turner have been absolutely amazing every single step of the way. I have my first ever accident on my motorcycle and they had everything covered without me having to lift a finger! If you need to seriously trust a place to look after you legally these guys are it! They’re ontop of your case and I only asked for a few updates and they were ahead it of every single time. Couldn’t recommend them enough. Amazing team and amazing people. They made a traumatic experience an easy resolution and recovery. Thank you so much!
18 December 2025
Unprompted review
Reply from Bond Turner
Hi Lewis,
Thank you so much for taking the time to leave us a review, we really appreciate it.
We strive to provide the best possible care for our clients and your review is a testament to the fantastic work of our team. We will certainly share your kind words with the rest of our team who will be thrilled to read your review.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
My name is safi and i have recently…
My name is safi and i have recently worked with bond turner solicitors. They give me full assistance and they took worry away from me on the claim. The reason i give 4 star is because of rapid changes in my solicitors, and it took time to make understanding with other solicitors i think the solicitor should not be changed during the process. Lan murphy was my solicitors who finalised my case and is a great person give full and clear guidance of what is going on and support me throughout.
23 February 2026
Unprompted review
Reply from Bond Turner
Hi Safi,
Thank you so much for your review, we really appreciate it.
We fully understand a change of solicitor can upset the flow of a claim and will only do so where it is absolutely essential. We are always striving to make this process as smooth and efficient as possible to provide the best customer journey for our clients. We are so pleased to hear you found Ian's assistance helpful and we will certainly share your kind words with him, as well as his team leader, Stephen, who will ensure he receives the recognition he deserves.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Hassle free solution to motor claim
26 September 2025
Unprompted review
Reply from Bond Turner
Hi Manav,
Thank you so much for leaving us a 5-star review, the positive feedback means a lot to us.
It was our pleasure to provide you with such an excellent assistance and we will certainly share your kind words with the rest of our team.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance.
Kind regards
Simon Murphy
Bond Turner
Reply from Bond Turner
Hi Luis,
Thank you so much for leaving us a 5-star review, the positive feedback means a lot to us.
It was our pleasure to provide you with such an excellent assistance and we will certainly share your kind words with the rest of our team.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance.
Kind regards
Simon Murphy
Bond Turner
Very happy overall
They did everything and took the worry away from me on the claim. Only reason it’s not 5 stars is occasionally I had to phone as wasn’t completely told at what stage we were.
5 January 2026
Unprompted review
Reply from Bond Turner
Hi,
Thank you so much for your review, we really appreciate it.
Providing excellent communication to all our clients is an important value to us and we are always striving to improve the customer journey. We thank you for your constructive feedback and we will share your kind words along with the rest of our team.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
My name is Brian and I received full…
My name is Brian and I received full assistance from Bond Turner in my case; the lawyers and solicitors did an excellent job.
6 March 2026
Unprompted review
Reply from Bond Turner
Hi Brian,
Thank you so much for your 5-star review, the positive feedback means a lot to us.
It was our pleasure to provide you with an excellent service and it mean so much to us to hear your experience with our firm was a positive one. Your review will certainly be shared with the rest of our team who will be very flattered by your kind words.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
All the staff are very supportive and…
All the staff are very supportive and helpful. Their posts are always attractive, and the service is excellent. Thank you very much to the entire team.
19 February 2026
Unprompted review
Reply from Bond Turner
Hi Vivek,
Thank you so much for your review, the positive feedback means a lot to us.
It was our pleasure to provide you with a helpful assistance. Great customer service is at the heart of everything we do and we will certainly share your kind words with our team who will be delighted to read your review.
We thank you for placing your trust in Bond Turner and please do not hesitate to reach out to us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
I was not satisfied with this company…
I was not satisfied with this company at all. This was the first and definitely the last time I made a claim with them. If I had known that my case regarding my motorbike and my physical condition would be handled like this, I would never have made a claim in the first place. Even though the driver of the car was completely at fault, I would have preferred to leave it and forgive him rather than go through such a frustrating experience. Very disappointing service.
6 December 2025
Unprompted review
Reply from Bond Turner
Hi Mohammad,
Thank you for your review.
We are sorry if you feel our service did not meet your expectations, it is never our intention to leave our clients feeling anything less than fully satisfied.
Please be assured our team worked hard to provide you with the best possible outcome under the circumstances and that we are still here for you if you should ever require any further assistance.
Kind regards
Simon Murphy
Bond Turner
Excellent support throughout the claim…
Excellent support throughout the claim process. Special thanks to Caroline Simpson for her professional yet friendly service.
3 March 2026
Unprompted review
Reply from Bond Turner
Hi Judith,
Thank you so much for your review, the positive feedback means a lot to us.
We are so pleased to hear you found Caroline's assistance helpful. It was our pleasure to provide you with excellent service and we will certainly share your kind words with her, as well as her team leader, who will ensure she receives the recognition she deserves.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance.
Kind regards
Simon Murphy
Bond Turner
Reply from Bond Turner
Hi Prashant,
Thank you so much for taking the time to leave us a 5-star review, the positive feedback means a lot to us.
It was our pleasure to provide you with an excellent experience and we will certainly share your kind words with the rest of our team.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance.
Kind regards
Simon Murphy
Bond Turner
I really like this company,they and the…
I really like this company,they and the people of this company are very kind and friendly. I hope them all the best. Thank you very much for your service and support I appreciate your service.
4 March 2026
Unprompted review
Reply from Bond Turner
Hi Abdulaziz,
Thank you so much for taking the time to leave us a 5-star review, the positive feedback means a lot to us.
It was our pleasure to provide you with an excellent experience and we will certainly share your kind words with the rest of our team.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance.
Kind regards
Simon Murphy
Bond Turner
Fantastic work …
This company have acted empathetically and thoroughly throughout my battle against a landlord with great success, fantastic
4 March 2026
Unprompted review
Reply from Bond Turner
Hi Glen,
Thank you so much for your 5-star review, we really appreciate it.
It means a lot to us to know you had an excellent experience with our service and we will certainly share your kind words with our Housing Disrepair team who will be thrilled to read your review.
Thank you for choosing Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance.
Kind regards
Simon Murphy
Bond Turner
Took forever to sort I am owed some…
Took forever to sort I am owed some money but not heard anything from them yet
26 February 2026
Unprompted review
Reply from Bond Turner
Hi Samantha,
Thank you for your review.
We are saddened to see you feel our service did not meet your expectations, it is never our intention to leave our clients feeling anything less than fully satisfied.
Please let us assure you your claim took a standard amount of time to conclude for such cases and we do appreciate they may not be as swift as preferred. And your funds will be released in due course and we thank you for your patience during this time.
Kind regards
Simon Murphy
Bond Turner
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