Bonus Superstore Reviews 

273
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the ordering process easy and straightforward, appreciating the competitive and reasonable prices offered for products. The delivery service was frequently highlighted for its speed, efficiency, and on-time arrivals, with many receiving items the next day. Reviewers were also pleased with the product quality and the availability of specific or replacement items, often finding exactly what they needed. However, some customers also noted issues with delivery, including items not arriving or being delivered to inconvenient locations. There were also instances of misleading delivery notifications, poor tracking information, and inaccurate time slots.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient delivery... See more

Product

Reviewers mention positive feedback about product quality and availability, with many finding items to be as... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Price

Consumers find price to be positive, with many reviewers highlighting very competitive and good prices for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because you had what I thought was obsolete . This lamp replaces a broken one of a set purchased getting on for twenty years ago. I am thrilled and the service and delivery are excellent.

Rated 5 out of 5 stars

Very fast delivery which I didn't have to wait at home all day for. On the day of delivery PDP contacted me with a 1 hour time slot. What I purchased was a very good price and if I need another produ... See more

Rated 5 out of 5 stars

Fantastic customer service, I had ordered the wrong sized product online and after one phone call the order was changed for me and a refund in my bank account for the difference in price. Fast deliver... See more

Rated 5 out of 5 stars

Very Proffesional and extremely proficient staff with very reasonable prices. I order my product on day one and it was sent out and delivered the very next day. This company will always be my go to f... See more


Company details

  1. #90 of 135 best companies in Appliance shop

About Bonus Superstore

Written by the company

Founded by Eric Boanas in 1962, Bonus Electrical began as a standard independent electrical wholesaler. The business was built on offering a fantastic service which was hard to beat. Even with acknowledging the importance of being competitive, Bonus has never taken their eye off the ball when it comes to service.

With headquarters strategically placed in the Yorkshire area and a national distribution center, Bonus Superstore is capable of offering free next day local and national delivery

Bonus Superstore stock an extensive range of lighting solutions from reputable brands. Whether you’re looking for stylish ceiling lights for your home or durable lights for your garden, we’ll supply you with the best solution to illuminate your surroundings.

We stock a range of appliances such as kettles, toasters, fridges, and much more.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

273 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.5

All reviews

(273)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Proffesional company

Very Proffesional and extremely proficient staff with very reasonable prices. I order my product on day one and it was sent out and delivered the very next day. This company will always be my go to first when I need anything else.

28 August 2025
Rated 5 out of 5 stars

I needed a new built-in fridge freezer…

I needed a new built-in fridge freezer for my caravan and went online to try find one. Bonus had the style and size fridge freezer I was looking for, so I called to check stock. Initially I spoke to a man who said I needed to speak to Barry but he was busy and would call me back. I wasn't sure he would but Barry did call and checked stock for me. He advised me to order online and when the order is received by him, he will arrange for it to be sent from the warehouse to the collection address in Hull. I ordered, received a confirmation email and within 3 days, Barry rang me to confirm it was ready to collect. He also confirmed this by email. I arrived at Bonus the next day and sure enough, my fridge freezer was waiting for me. Barry even helped my partner put it in our car. Great service from start to finish and a special thank you to Barry.

3 July 2025
Rated 1 out of 5 stars

My first time ordering with this store

My first time ordering with this store. I ordered some items online. Went through check out and delivery details, paid using debit card, got payment and order confirmation. Received an email shortly after stating order has been cancelled. After contacting customer service I am now having to wait "a few days" for a refund.
So after all that time wasted all I got from this transaction was hassle, no products and hoping they send my money back quickly.
Bonus Superstore is clearly incompetent in providing a service its business hinges on.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

They knew exactly what I needed.

They managed to provide the exact replacement ceiling spot light I needed for my caravan. They was a delay with delivery but I emailed them and it was delivered the next day. They apologised for the delay in delivering my item and said thier delivery's are usually always next day delivery. So a 5 star service and I would use this company again with confidence of thier customer service.

4 June 2025
Rated 5 out of 5 stars

Great customer service

I ordered a LPG oven but when it was delivered it was a natural gas oven contacted bonus customer service problem was sorted got the oven I ordered very happy.
Buy from this company with total confidence customer satisfaction guaranteed.
Thanks Bonus

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Compact little Processor

My food processor arrived on time, I haven't used it yet, but it looks ideal for my purposes. I needed to speak to the company and adviser was very helpful and answered my query.

3 March 2025
Rated 5 out of 5 stars

No problem

No problem. Pleasant and helpful staff in the shop. ordered the light online and collected from the shop.

19 February 2025

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