BUY AT YOUR OWN RISK! I ordered a watch about a month ago from Bonvier and to my surprise it still has not came. The shipping information they give you is simply not informative enough to exactly kn... See more
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See what reviewers are saying
Absolutely appalling company. Like many others on here I ordered and paid for a watch as a birthday gift in May 2020, paid extra for express shipping, and am still waiting. Many emails later and there... See more
Kundenservice ist eine Katastrophe! Ich habe vor über zwei Monaten bestellt und bisher immer noch keine Antwort geschweige denn Ware bekommen. Dear Bonvier Team, I reached out to you o... See more
It’s almost been two weeks since I have contacted costumer service and they still haven’t gotten back to me. I was told on trustpilot that they would get back to me which they still haven’t. I still... See more
Company details
Information provided by various external sources
Welcome to the official website of Bonvier Watches. We sell exclusive watches with an elegant and timeless design. Order online directly in our shop.
Contact info
Great quality, Long waiting time
The quality of the watch is promising, however having to wait over a month for it was tedious. The business has great potential overall but needs to improve its logistics.
22 October 2019
Unprompted review
Reply from Bonvier
Hello Marcel,
Thank you for your order.
We are glad you like the watch received. We are sorry for the delay we had with dispatches in the beginning of October. The demand was very high for us. We have now corrected the problem so it does not occur again.
Just send us an e-mail if you have any questions.
Thank you.
Best regards,
Michael Carrier
Customer Service
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Edit: Fixed
Had some issues but they solved everything. In the end great service and michael (costumer service) is very polite.
Beautiful watches
22 October 2019
Unprompted review
Reply from Bonvier
Edit;
Thank you, much appreciated.
I just want to help out so everything is ok.
Kindest regards,
Michael Carrier
Customer Service
Original;
Hello Maxim,
Thank you for your order and request.
Are you sure you have the correct UPS Express tracking?
As the package is already dispatched and with the tracking we have the package is on it’s way to you. I will manually send over the correct tracking number to your e-mail.
Thank you.
Best regards,
Michael Carrier
Customer Service
Second purchase from Bonvier and this…
Second purchase from Bonvier and this time around, I ordered two watches (Lugano Black & Firenze White). I would start of with the outstanding and exceptional customer service received during the whole process which showed me a great satisfaction levels while dealing with you. I am so impressed. Such a remarkable entity that value its customers
18 October 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
www.bonvier.com
I don’t get my products
I don’t get my products. I ordered but I don’t get any thanks from them even order numbers
17 October 2019
Unprompted review
Reply from Bonvier
Hello Lutfor,
Thank you for your order and request.
Your payment is 100% reimbursed through PayPal. That is why your package is not dispatched. You have received confirmation and full tracking to your e-mail already. I will e-mail you now to ask how you would like to do with the dispatch, it is ready for you but we need a payment in that case.
I hope you understand.
Thank you.
Best regards,
Michael Carrier
Customer Service
A great watch
I was sent the wrong strap with my order but the mistake was satisfactorily rectified.
Watch is of very good quality for the price. Very happy with my purchase.
16 October 2019
Unprompted review
Reply from Bonvier
Edit;
Hello Chris,
The new strap is sent out but not with Express Service.
I will get back to you by e-mail.
Thank you.
Michael
Original;
Hello Chris,
Thank you for your order and request.
We are sorry that you have received the wrong strap on your watch ordered. This will of course be corrected. I will look for your e-mail now and respond.
Thank you.
Best Regards,
Michael Carrier
Customer Service
www.bonvier.com
After long wait top
Unfortunately, the clock has not arrived yet. I've been waiting for the watch for 3 weeks already. I hope that support can help me someday.
Update:
After the long wait, the watch was still delivered and it is top. As compensation, there was also a present. Very nice contact.
15 October 2019
Unprompted review
Reply from Bonvier
Update;
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Original reply;
Hello Marven,
Thank you for your order and request.
DHL Express are trying to deliver the package to you in Germany. Order confirmation and full tracking is already sent out to your e-mail. I will send the tracking to you again as you might have missed it.
Thank you.
Best regards,
Michael Carrier
Customer Service
Nice watch, bad service
The customer service is just okay. I ordered a watch from Bonvier that arrived after 3 1/2 weeks of radio silence from Bonvier. I received an order confirmation but didn’t get any updates from the company until my watch arrived at my door. That being said, they watch itself is pretty nice. I am happy with the size/fit and the style. It’s a nice watch for the price.
15 October 2019
Unprompted review
Reply from Bonvier
Thank you very much.
We are sorry for the late replies due to high demand at the moment. Order confirmation, notification and full tracking should have arrived automatically from us.
Thank you.
Best regards,
Michael Carrier
Customer Service
Stil did Not recive and product
Stil did Not recive the product. 2-4 days.... i am Waiting since 3 weeks! Very weak Information! Womit suggest of Order again...
15 October 2019
Unprompted review
Reply from Bonvier
Hello Fabian,
We have received one package back from you unclaimed through DHL Express. Now we have resent the package again to your address and hope the delivery will not fail. I will send over the new tracking to you immediately.
Thank you.
Best regards,
Michael Carrier
Customer Service
Bonvier I have a question if I’m trying to find about the shipping.
Bonvier I have a question if I’m trying to buy a watch for a gift for my son on Christmas how long does shipping take for delivery to Las Vegas.
14 October 2019
Unprompted review
Reply from Bonvier
Approximately 5 days overseas with UPS Express to the US.
Thank you.
Best regards,
Michael Carrier
Customer Service
Ordered my watch last tuesday and i…
Ordered my watch last tuesday and i haven't received a proper tracking number where i can follow my order. I hope to be able to change this review once i receive proper customer attention and in the moment i have the watch in my wrist.
Update: Ordered the watch on Tuesday 8th of october and now we are on the 15th of October, 7 days and the tracking number says thet the package is still in Sweden, only the label have been created
12 October 2019
Unprompted review
Reply from Bonvier
Hello Alfonso,
Thank you for your order and request.
Full tracking from UPS Express and order confirmation was automatically sent out to your e-mail earlier this week. I have manually also sent out your tracking to your e-mail you gave in your order today. I did not find any e-mail sent from you to us so far.
Your package will be with you shortly.
Thank you.
Best regards,
Michael Carrier
Customer Service
I didn’t receive my watch and have no…
I didn’t receive my watch and have no news about it. No answer to my mail...
11 October 2019
Unprompted review
Reply from Bonvier
Hello Emmanuelle,
Thank you for your order and request.
I have replied your e-mail. You should have received order confirmation and tracking directly to your e-mail.
Your order is dispatched and on it’s way to you. I will send over the correct UPS Express tracking number.
Thank you.
Best regards,
Michael Carrier
Customer Service
Never buy Bonvier again.
I ordered a watch two weeks ago. I payed extra money for express shipping. I haven't got the watch.
10 October 2019
Unprompted review
Reply from Bonvier
Hello Ramón,
Thank you for your order. An e-mail about your dispatch was sent out yesterday. Your order is on it’s way and will be with you shortly.
We will make a compensation due to the slight delay also. The demand has been very high the past week and is not usually like this.
Thank you.
Best regards,
Michael Carrier
Customer Service
Edit: good customer service, beautiful watch
Great customer service. Had some delay on the delivery (as they had some logistical issues) but they were kind enough to even give me a nice compensation for the error.
10 October 2019
Unprompted review
Reply from Bonvier
Edit;
Thank you very much. Highly appreciated.
Best regards,
Michael
Customer Service
Original;
Hello Miika,
Thank you for your order and request.
We have replied the e-mail that we received today from you. We are sincerely sorry for the slight delay in dispatch in your case. Your order is processed and on it’s way to you. The Monza Blue model is our most popular one so we where temporarily behind on it at the end of September.
We will of course compensate you for this and help you out.
Thank you.
Best regards,
Michael Carrier
Customer Service
Very nice watch
I received my watch and everything is perfect. May I suggest to give smaller rectangular insurance and information papers? The ones now are squared and so difficult to store since they don't fit the box.
9 October 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Nothing received! No response, no money back, Everyone gets a reaction, except me!
I’ve Bought my watch at 23 september and still did’nt received my watch. I attempted to reach out to Bonvier via there customer Care, via Facebook, via telephone, via e-mail and haven’t received a reaction untill today. My order number is 7832 (CAVOUR WHITE/G (42 mm) × 1). Furthermore I can’t track and trace my watch since the link doesn’t show any updates so ever. I’m so dissapointed since I bought it for a special occasion.
8 October 2019
Unprompted review
Reply from Bonvier
Hello Jermain,
I have sent you the full UPS Express tracking directly to your e-mail now. Your order will be with you very shortly and is on it’s way.
I am sorry for the late reply back to your e-mail.
Thank you.
Best regards,
Thomas Liw
Distribution
The watch is arrived!
I had to wait more than expected but it was worth it! I love the watch, I surely will buy others.
7 October 2019
Unprompted review
Reply from Bonvier
Edit;
Thank you very much. Highly appreciated.
Best regards,
Michael Carrier
Customer Service
Original;
Hello Antonio,
Thank you for your order and request. I am sorry for the late reply back due to high demand.
All our orders have been processed at our distribution. I am very sorry for the extra wait, it is not acceptable. Full tracking is sent out already. Your package should be with you very shortly.
I will make sure you receive an extra gift in your package due to the wait to make it worth while.
Thank you.
Best regards,
Michael Carrier
Customer Service
www.bonvier.com
I ordered a watch 3 weeks ago and I…
I ordered a watch 3 weeks ago and I have heard nothing back about it or received any updates in the shipment
6 October 2019
Unprompted review
Reply from Bonvier
Hello Daniel,
Thank you for your order.
I have sent over the tracking to you and replied your e-mail. This should have been received already. For Australia it is TNT Express that handles the delivery. I will immediately check with them about your package so there is nothing wrong and get back to you.
Thank you.
Kind regards,
Michael Carrier
Customer Service
I feel ripped off
I had paid 15€ extra for express shipping (1-3 working days) and the package took two weeks to arrive. Shameful. I feel ripped off.
Even I’d sent them an email complaining and nobody answered me
3 October 2019
Unprompted review
Reply from Bonvier
Hello Amanda,
Thank you for your order and request.
Unfortunately your order took 10 days to arrive with UPS Express. This was completely out of our control and in the hands of UPS. We are looking into this matter now with them.
In any case, we will of course immediately reimburse you the extra €15 you paid for faster shipping.
Thank you.
Kind regards,
Michael Carrier
Customer Service
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
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