Boody UK Reviews 

Boody’s customer service is great. They answered my query straight away by Bot, but then passed on to a human without my asking. They then sorted my issue without delay.

Ordered according to Boodys sizing chart. When I tried it on it was comfortable and felt good. Tags removed. Within less than an hpur my chest was falling out and the back constantly riding up. I messaged the team and after umpteen questionns they suggested I just order a smaller size. When I disputed this they agreed that was unfair and asked for even more information. And I mean the measurements of the bra lay flat, measurements of it stretched, photos of me wearing it etc etc. I responded that this is surely something that they should be doing internally and I got (yet another) AI response stating that without all this extra information that they cannot help me.
Ive never had such a difficult, impersonal, laborious experience. If they had rectified this appropriately then I would have been a repeat customer . So so disappointed

I don’t normally write reviews but Boody is my favourite clothing brand so wanted to say thanks. I have been buying their underwear for years now, in between I have tried a couple of other cheaper bamboo brands but they are incomparable in quality. Cheaper brands only lasted me around a year before losing shape/tearing, my original Boody items lasted more like 3+ years and my newer items I think are better than that. I order around once a year and it always feels like a small fortune, but if you consider longevity I really think it’s a better deal overall - and obviously loads better for the environment if I can get more wear out of them. I have recently branched into clothing and it’s super comfy too.

FINALLY I love the returns process even though it isn’t free - I believe firmly that if returns are free then someone is probably being underpaid and/or it’s at an environmental cost. Boody make returns really simple by taking a small amount off the return price, then it’s free when you take it to the post office. Just enough to discourage over-ordering, but not too much to make life difficult.

I love Boody underwear but this is the first time I’ve needed customer service support from them. Top tier experience. Probably the best customer service I’ve had in years. One of the products that I’ve had for months had a stitching fault and they replaced it the item and shipped it out the same day. I’ve got about 5 of the bras in question so I know it’s not a quality issue and was just a one off. Very happy and would recommend the brand to anyone who will listen.

I bought a Boody non wired bra and initially was very pleased with it. But after the last time I washed it, I haven’t been able to straighten out the internal cup liner on one side. It’s driving me crazy! I cannot wear it as it will look all lumpy & I cannot access the liner because it’s all seen inside, unlike with a swimming costume. I’m very disappointed. I think it’s a poor design.

Cherry sorted out an issue very promptly.
Super comfy bras

I had a small problem with a delevery and it was resolved well

Excellent customer service! I received a quick response and, more importantly, a genuinely helpful answer to my question. That's not always the case when contacting a company.
Besides that, your products are simply great. 😊 I'm a very happy customer and will definitely be ordering from you again.

Very easy to navigate the website. Excellent product design. Order was very quickly delivered and is very high quality and great fit. Incredibly comfortable.
Sizes and colours seem to either sell out quickly or be out of stock.
Great that there are options for multi buys to save some money.

Lovely underwear, excellent service.

Very responsive customer service, recommend.

Ordered 3 items via Amazon - free returns stated and as this was first purchase from Boody I was unsure of size. I kept two but trying to return the third was impossible. Went through return process but return label wasn’t issued. Contacted Amazon Service who also tried and informed me that the seller (Boody) had blocked the issue of return labels, so the return process couldn’t be carried out. They then contacted Boody - no reply but then a week later a refund appeared and I was asked for a 5* review of Boody’s return! Never again. Shame as one of the two items I kept is good, the other not comfortable but will have to keep anyway. I won’t buy again nor recommend. You are buying unseen and untried. You need to be able to return.

Excellent customer service regarding my enquiry. A suitable replacement was sent immediately after ordering the wrong size. Can’t comment about the items as I’ve not used them yet.

I ordered a low back black bra recently. Absolutely delighted with this purchase & will we buying again in future. So comfortable, uplifting & adjustable. Good price & fits perfectly & easy ordering with quick delivery. Thank you from a very happy customer🙏🏻😊

Wanted to love these but the legs on long knickers ride up your legs which drives me mad! They also give quite a lot so don't feel supportive. Love the bra but the pads inside don't stay put, which is also pretty disappointing.

Really comfortable and soft reliably across their range.

Great customer service. Exchange really easy to do and prompt response. Lovely sofa undies, and they wash great. Upgraded husbands too.

Boody is brilliant. The underwear is soft and the bras fit perfectly.

I returned an order for over £45 which they claim they did not receive therefore won't issue a refund. The only contact seems to be via AI which is totally unsatisfactory. I won't be ordering off them again and I cant recommend them based on my experience.

I had the easiest return experience ever. The team was prompt, friendly and super efficient. It was right around the start date of the EU tariff change but they were ready to solve my issue with zero hesitation. I havent had the chance to try their products unfortunately due to the direct return, but I already fell in love with their customer service, so to speak ;)