Boody UK Reviews 

Product is fine. However they have outsourced customer service to AI which is a massive issue. Sent a return which I wasn’t refunded for. Was asked for proof of postage so tried to get from evri but evri need to know what the returns postcode is. Since I only had a qr code I asked the AI email bot what the postcode would be for the warehouse but they wouldn’t give it to me. Luckily figured it out myself and sent them all the proof of postage including a photo of a massive crate of returns at the warehouse. AI bot still not happy and says as they haven’t marked it as recieved it will need to be investigated to determine whether I can receive my refund and how much for. I have literally sent you proof of postage and receipt of postage so the problem clearly lies with boody not scanning returns in. NOT MY PROBLEM and let me have my money back from over 2 weeks ago!

Advice: KEEP YOUR TRACKING INFO!!

I have heard all amazing things about Boody’s products and thought to treat myself to some for a big event I was attending.
Sadly, my parcel was stolen from my front door which was first time this has ever happened to me.
I have contacted Boody’s customer service and I have spoken to Cherry who was absolutely outstanding. Cherry investigated the matter promptly and has been extremely professional and understanding.
Cherry has organised a replacement parcel to be sent to me, which luckily got delivered fine this time!
I am so grateful to the amazing customer service I have received, and I can confirm the products are as amazing as I have heard!
I couldn’t recommend Boody enough and will definitely be ordering from them again.

I am having problems talking to you.
Ai answered a question regarding sending an order back
I ordered the wrong size.
I did not pay for return label as I have ordered before.
The email asked if I wanted to speak to a person. I said yes , but it Failed to send because it said not a correct address or something like.
I tried to pay £3.50 for return label , but when I tried to return to your site after confirming with my bank , the email wasn't there.
I am rather fed up . Please sort this.
Kim Tuffin NG23 7AT Manor Barn, Trent Lane

Excellent customer service, quick response from a real human, the care was felt and the product is extremely comfortable. Thank You

Fabulously soft and comfortable underwear at a reasonable price. Highly recommended!

I highly recommend Boody for their care and customer service. I ordered the wrong size and they were very understanding and helped me to return and exchange my order.

My family has been a returning customer for two years now, since first trying the long jumpsuit and falling in love with it. There have been a few other items that I have tried weren’t my cup of tea but customer service has always been responsive and creative in helping me find a solution. The quality items and the company ethos have earned our loyalty .

Easy to order, fast delivery and fabulous material - so soft and washes well.

Received my order this morning: 2 bras, 2 midi briefs and a pair of 'free' bikini briefs for buying 2 bras. The material is lovely andI'm pleased with the sizes except for the bikini briefs which were the same size as the midi briefs. I opened the packet and didn't need to try them to see they were going to be too small BUT Boody don't allow returns on opened underwear and yet when you go through the process it offers a return for wrong size and exchange for another so how you are supposed to know this without opening the packing is anyones guess. So I'm left with a pair ofbriefs that don't fit which cancels out the 'free' offer.

Absolutely love the fabrics this company works with. Customer service was really great as I had to exchange an item, it’s super easy and effortless. Every time a spoke to customer service they made everything hustle free and efficient.
This will be my go to company to buy my basics. Thank you so much!

Fab bamboo knickers, wore high leg and full during a heatwave touring Italy and they saved me! So comfortable. Would buy again. Sizing on website matched my size.

I have been buying my pants from Boody for many years but only occasionally as they don't wear out!

Easy to launder. Delivery arrived promptly. Lovely fit and good choice of colour.

UNABLE TO CONTACT ANYBODY...ONLY AI

After my first order in may to try you out, came a 2nd and 3rd. The products are send quickly and packaged well.Altough living in the Netherlands, they arrived within a week or so.The comfort is super. no longer sweaty tight or to loose, eczema and so on. Threw away all my old underwear and replaced them with yours.

Customer service is, and always has been, outstanding! As are the products! Love the ethics behind this company and the goods are second to none, so comfortable and durable. I recommend giving them a try, you won’t be disappointed!

I had a slight issue with my order and Cherry at customer liaison was so quick and helpful at sorting the problem out I was really impressed
I love Boody underwear it's very comfortable and breathable, it's been excellent in the heatwaves

Boody has great products in nice sustainable fabric. Excellent customer service.

High quality supportive products. The only things I want to wear post partum. Their maternity bras are so supportive and comfortable and I’ve now ordered from them 3 different times! Delivery is super efficient even to Ireland.

Fantastic underwear! I bought the boy shorts and a racer back bra. So comfy and great quality. The ordering and delivery was fast and trouble free. Definitely going back for more!

I can’t praise this company enough, their customer service is outstanding
I had a problem with the address on my order, and an amazing lady whose name is Cherry, took over and got everything sorted in no time at all, got my order recalled from Royal within a couple of days and sorted my new order, will certainly be using this company again