Boody UK Reviews 

I ordered 3 pairs of pants, tried one on, didn't like them. The returns portal didn't work. After emailing customer care it eventually allowed me to select items to return but provided no bar code. The return system seems very tricky or impossible to navigate. Buy with caution!

Thank you thank you thank you. I am over the moon with your service!! Really quick delivery, which means I'm ready for my holiday. No fuss returns, great communication. Why are we so surprised when we get such good service nowadays, it is quite rare. Please keep up the good work, you're amazing. Thank you so much. Boody is a fabulous company

I love their products , they are practical and soft, and confy. Also customer service very good

I was searching for No VPL, breathable comfy underwear and this brand came up. They specifically advertise their knickers as No VPL and while the underwear is comfy and the ordering/delivery process was easy and fast, I could tell as soon as I opened them that the knickers wouldn't be No VPL. They have a very visible thick seam which is frustrating as it is the very thing I wanted to avoid. They shouldn't market their products as something that they are not.

requested a return through the company’s portal several hours ago and was expecting to receive a QR code for the return, but nothing has arrived. This is especially frustrating because I tried to cancel the order immediately after placing it.

When I initially contacted customer service about cancelling, I did receive a response with instructions to follow. However, despite following those steps, 5–6 hours later I still haven’t received any QR code, update, or further communication.

The lack of timely support and clear communication has made what should be a simple process unnecessarily difficult. Poor customer service and a disappointing experience overall.

The quality and delivery of the clothing, and the great customer service when I had a question. Not to mention the reasonable prices for a B Corp company.

I have now bought 8 pairs of the briefs, & very happy with the comfort & fit , so so soft. I will await the green colour hopefully will be back in stock soon !
Would recommend for sure.
5* BOODY

Wow, just wow. I have been searching for a comfortable, supportive and attractive bra for many many years. I had a lumpectomy 10 years ago and a mastectomy 6 months ago (with new boob!) and finding the right bra had been a mission. I've finally found what I need. Thank you so so much.

Recently bought the wireless t shirt bra from here, it's nearly perfect but the straps are just too short even at full length, so always have to pull the bra down. I've never had this problem with other brands, so emailed them this as feedback and asked if another style would be likely to fit better. Got an Ai response which didn't address what I had said at all. Absolutely sickened, was trying to support what I thought was an eco-conscious company, absolutely will not shop there again.

These are THE best pants!
Long shift? no funky whiff!
These are my ‘go-to ‘Grundies.

I have previously had the bamboo full briefs, they are lovely and soft, hence very comfortable to wear.
I have now ordered bamboo thong and found them to be of a lesser quality, the softness is not there, definitely not the same material as the full brief. I was going to return as I didn't try on, just the feel put me off, but then found out I can't return underwear if I've opened the packet to have a look?? I understand hygiene issues but I've now had to keep them, hopefully they'll soften with a wash first.

Super comfortable products and super fast and helpful customer service.

Surprisingly super good. Difficult returns due to my remote location but they were super accommodating and helpful with suggestions.
They’re not a cheap Chinese brand who won’t take back orders and offer a ridiculous discount. Products are lovely too. Comfy and cool to wear. The Lovell bamboo bra will be ideal for my cycle touring holiday in India! Cheers

I am a 50+ yo, dress size 10. I ordered the bralette as I am a 34 A in chest. The product is made of a very soft fabric, really nice on the skin and light padding is just right and not too thick. Not sure why the bra has openings for the pads to be removed as they are sewn in, but only along part of one edge. This does keep them in place somewhat but the overall look is a little messy as the edge of the pads can ruffle within their casing. It would be better if the pads were more integral to the bralette rather than 2 triangles partially sewn in. The over shoulder straps racerback hook is a great design feature however the strap length restricts it. In the normal fitting I have the straps set at their longest and it only just fits comfortably. However when I hook them to the racerback feature its too tight and starts to pull up the whole bra from under my chest. I am 5 ft 5in in height and 34in chest. Feels like the sizing is made for a much smaller body - Boody can rectify by making the straps longer!

Where the over shoulder strap attaches at the back on one (of the two) bralettes I bought, it was slightly rough and scratched at my skin. I had to hand sew with some soft wool over the rough textile to make comfortable.

The pants I got free with my order were super comfy and soft on skin and would definitely buy more.

This company is exceptional! I was so pleased to find their bamboo tops to sleep in - immediately starting sleeping so much better as temperature felt regulated. But when I did have a tiny issue the customer services - well there can't be a better company in the WORLD for customer services. Incredibly helpful and really lovely. What more can I say! Truly impressive!

I have been buying Boody for quite a few years now and nothing compares to the beautiful soft & comfy fabric
Always happy to receive my purchase

These are great products and the customer service is excellent. I had an item missing in my parcel and they were so quick to send it and sent me a free gift. Excellent communication

I had ordered the wrong goods by mistake and had to return them. The customer service team were very helpful in explaining how to do this.

Ordered the exact same item that I have previously, seamfree padded shaper bra in XL - the items arrived today and are noticeably much much smaller. Have submitted photos with tape measure etc. Very worrying that they are sending out a drastically different product under the same name/size. Customer service is frustrating difficult to reach as they have no phone number and you have to go through endless loops with AI in order to get anywhere. I just wanted the same item in the same size that I ordered previously but have little confidence in this now, it seems very underhand. The products are good but not amazing for the price and I am quickly going off ordering from them again

I love underwear from Boody, beautifully made and so comfy.
A pair of trousers I bought were the same high quality but just too long so had to be returned, sadly.
The customer care in returning the product and following through the refund was efficient and very friendly. I can highly recommend Boody UK