booked 1 night in Coron, Philippines the motel had no idea we were coming and no booking was made for us after prepaying. Do Not Use Booked,net
Company replied
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See what reviewers are saying
scam-affiliate-mix site, use pictures from booking.com site without hotels permission. details on site also wrong, example we in town, but have beachfront there, and massage and washing machines i... See more
Company replied
We made a reservation for a hotel in Hamburg via this page only to find out that they had suggested the senior citizens' rate which we did not qualify for and without any hint to that end during the r... See more
Company replied
Room types are vague, bed selections are meaningless. Booked is a reseller of a reseller that will do whatever to make a buck. I made the stupid decision to try amd save a few Japanese yen and ended u... See more
Company replied
2.0
Poor
439 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Scam
I stumbled upon photos of a property that we are listing, on booking.net which we had no knowledge of. This home has been rented out through reputable sites, such as Airbnb and bookin.com. Yet, here it was, falsely advertised on booking.net without any permission. Booking.net is acting fraudulently. They do not have authorization to use images of our property, nor do they have the right to list it for rental. I strongly advise booking.net to take down these unauthorized photos and listings immediately.
4 July 2024
Unprompted review
Reply from Booked.net
Dear Chiara Lange,
Thank you for bringing this to our attention. We did not receive an email complained from you.
Please allow us to clarify how our platform operates. Booked.net collaborates with a network of suppliers who provide us with rates and information about various properties, including your listing. These suppliers have the appropriate contracts and permissions to share this information with us. Consequently, we display this data on our website without requiring direct agreements with individual property owners.
We understand your concerns regarding the images and information listed on our site. Sometimes, the details provided to us may become outdated or inaccurate. We apologize for any inconvenience this may have caused.
Rest assured, we take your feedback seriously and strive to maintain accurate and up-to-date listings. We appreciate your cooperation in helping us rectify this matter.
Thank you for your understanding and assistance.
Best regards,
booked.net-Team
Definitely a scam
Definitely a scam. They set up a fake website for a hotel that doesn't even exist anymore. When I called to complain, they canceled my reservation but never refunded the card.
1 July 2024
Unprompted review
Reply from Booked.net
Dear Claire,
Thank you for bringing this to our attention.
I am sure the money is already on the way to your bank account.
Please send us an email to: support@booked.net to clarify.
Thank you for your understanding and assistance.
Best regards,
booked.net-Team
As every other has said in this forum. STAY AWAY!
As every other has said in this forum. This is a SCAM! They claim to have a cooperation with booking.com and they have the right to advertise their portfolio. That's not true. We have demanded them to remove my property but they refuse - saying they have an agreement with booking.com. STAY AWAY!
27 June 2024
Unprompted review
Reply from Booked.net
Dear Andreas,
Thank you for your email.
Kindly be informed that we have checked the information about your property and one of them already have been removed from our website.
We recommend you to contact our customer service department in regards of the information about your 2nd property.
Sincerely,
Booked.net team
This website is a fraud!
This website is fraudulently representing our guest house. They have no mandate from us. Reviews provided of our guest house have been fraudulently manufactured. NONE of the supposed reviewers have ever stayed at our guest house and the reviews are laughably inaccurate.
Their standard reply to the hundreds of negative reviews below is that they claim to have partner agreements with other big booking platforms (ie Booking,com) that allow them to sell rooms without an agreement with the proprietors.
That may be, but they've fabricated every single one of the reviews for our guest house...and that's fraud!
Do NOT give your credit card details to this website.
We have no relationship with them and will NOT honour any bookings made through them.
How to get your own back on frauds like these?
My suggestion. Do as we have done.
These fraudsters have a "partner" relationship with the great vampire leech Booking site we all know.
Forget about tackling the fraudsters like booked.net (hotelmix etc).
Simply shut down all booking opportunities for the vampire leech Booking,com site for a week or so with a complaint to them to shut down their tentacle partners like booked.net or hotelmix with their fabricated reviews.
Want to bet how fast the great vampire leech Booking site will then act on our combined efforts?
Update 10 June 2024:
We threatened Booking,com with withdrawal of bookings from their vampire leech booking portal if they didn't force their "business partner" driving bookings to them with false reviews to remove the bogus reviews.
Result: as seen today, all the bogus reviews have been removed for Highlander House Rothesay. They continue to promote us to the vampire leech, but without any reviews (as they were all fabricated).
The decision is yours: let these scammers fabricate reviews to drive interest away from your own direct bookings toward the vampire leech...or take action as we did.
As we move forward in an increasingly AI world, these smart-asses are going to continue to try outsmart us. Don't try persuade some entity in the UAE or Cyprus...take your complaint direct to the vampire leech...Booking,com
25 May 2024
Unprompted review
Reply from Booked.net
Dear Angus Campbell,
Thank you for reaching out.
We truly understand and resonate with your emotions in this situation.
I want to assure you that the information, photos, rates, and booking options for properties on our platform are provided by the suppliers themselves. While we act as an online travel agency facilitating bookings, we rely on the accuracy and integrity of the information provided by our partners.
While we strive for accuracy, there may be instances where this information becomes outdated.
We have a contractual arrangement with the partners, which means we do not need a direct agreement with the hotel\property for online sales.
If there are discrepancies or outdated information regarding your property, we encourage you to provide us with the updated details and images via wetransfer.com. We will promptly make the necessary modifications to ensure accuracy.
For any further assistance or inquiries, please don't hesitate to contact our support team at support@booked.net.
I wish a good day.
Sincerely,
Booked.net
Booker a hotel room in anchorage alaska…
Booker a hotel room in anchorage alaska in january for may. When i got to anchorage after a 13 hour trip from montreal canada, the hotel was closes.they reembursed me without compensation.
4 May 2024
Unprompted review
Reply from Booked.net
Dear Anne Marie Maurice,
We are very sorry that you encountered this situation.
According to the data, we did not find any appeal from you.
If you still need help with this matter, we will be happy to provide it to you.
Please send us a request to support@booked.net with your booking number and proof that the property has been closed. Any documents or proofs you have about this property can help us solve your situation.
Also, a timely appeal to the support service is an important step in resolving the issue in favor of the client.
In the meantime, should you have further queries, please feel free to contact us.
I agree with all other 1* reviews
I agree with all other 1* reviews.
I also own a short-term rental. My property was listed without consent. I do not believe that they are per contract affiliated with another OTA (like VRBO is listing you on Expedia for example).
Information is bluntly false and misleading. It soundS like AI has written it.
Contact numbers are not working. I doubt that they will ever reply to my email as their inbox MUST BE OVERFLOWING WITH COMPLAINTS!
What I dont understand is that these complaints are ongoing for many years and they are still operating. Although the MO is very apparent!
I WILL TAKE this further. These guys are As.....h...les stealing out time and money and reputation!
yes, i agree, all the "good" reviews are fake either!
SCAM, SCAM, SCAM
AND: The replies they are sending are as untrue as the fact they stating about the property listings. If they had contracts with other OTA's then the factual content of the listings should be correct and not false. This is misleading advertising!!!
24 April 2024
Unprompted review
Reply from Booked.net
Dear Tina Llabres,
Thank you for contacting us and sorry for keeping you waiting.
We are sorry that you have such an opinion about our service.
Your property is listed on our site because we had it connected with the help of our partners with whom we have an agreement. We have partner programs with other websites that allow us to sell properties on the website in the absence of a direct contract with the property.
According to the contact with partners, we have the right to broadcast properties on our portal and do not engage in any fraudulent activity.
At the moment, there are many similar companies that provide online booking services and work in the same way as we do.
Please feel free to contact us for any further assistance.
Helped me when it wasn’t their issue to…
Helped me when it wasn’t their issue to resolve.
8 April 2024
Unprompted review
Reply from Booked.net
Dear Mrs Cromwell,
Thank you for the feedback.
We are always here to help you and other clients with all requests.
We wish you a good day!
Not authorised
I have not authorised or instructed this platform to make or take bookings for my villa, yet I could complete pretty much the whole processs without problems. However, I never received and enquiry or notice as villa owner about this request. Its a scam!
5 February 2024
Unprompted review
Reply from Booked.net
Dear Property Owner,
Kindly be informed that we have partner programs with other websites that allow us to sell properties on the website. We have contracts with them and act as OTA. If your property is listed on our website, it means that we had it connected with a help of our partners.
If you want to change information about your property, we will gladly do this, but you need to share with us new data and link on your property on our portal. All information you can send on our email address support@booked.net
Sincerely,
Booked.net team
Very helpful and quick response
2 November 2023
Unprompted review
Reply from Booked.net
Dear Susan Green,
Thank you so much for taking the time to leave this wonderful review!
We're delighted to hear that you found our service helpful and that our response time met your expectations.
We strive to provide the best service possible, and your feedback is greatly appreciated.
If you ever need assistance in the future, please don't hesitate to reach out.
We're here to help! 😊
Sincerely,
Booked.net - Team
I would give it NEGATIVE 10 if I could.
I would give it NEGATIVE 10 if I could.
This company illegally obtained my credit card and tried to charge me for a hotel stay I did not book on their website. they also sold my card number to someone in Nicosia who kept trying to charge me thousands of dollars. this company should be shut down and prosecuted for fraud.
15 September 2023
Unprompted review
Reply from Booked.net
Dear Sir/Madam,
Thank you for your request.
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have (booking details, bank statement, etc.) that we can check the situation.
We would like to inform you that on our online resource, clients enter their card data and book accommodation on their own. The client's card data are private and are not disclosed anywhere.
Please feel free to contact us for any further assistance.
Do not use Booked.net…
I own a vacation rental and saw my property listed on Booked.net and a phone # to call to reserve. However i have no relationship with Booked.net, and from talking with the agent is was apparent that they are based overseas. Information they provided about my property was inaccurate. At best they are acting as a sales broker who takes bookings at inflated rates and then books on other web sites for less $. More likely they are a scam pretending to represent properties. Do not use this site
15 September 2023
Unprompted review
Reply from Booked.net
Dear David Bachman,
Thank you for reaching out.
We are very sorry that you have such negative meaning about us.
The property is displayed on the website because we have contact with suppliers who provide us with this opportunity.
Description, photos, availability we receive automatically from partners that us why information can be out of date. The prices we receive automatically as well.
If you want to change information about your property, we will gladly do this, but you need to share with us new data and link on your property on our portal. All information you can send on our email address support@booked.net.
Remain at your disposal.
We had two lovely days at the Bastide de Calalou.
We had two lovely days at the Bastide de Calalou. The facilities, service and food and wine were excellent with many thoughtful touches, eg a warm wrap for dinner on the beautiful terrace. The one criticism we would have is that the shower is hand held over the bath and there was no shower curtain or slip mat so getting in and out of the bath was tricky at our age! My husband narrowly avoided a nasty fall. Otherwise full marks.
6 September 2023
Unprompted review
Reply from Booked.net
Dear Gill Stewart!
Thank you for reaching out!
We are very happy that you were satisfied by the hotel.
Hope that you will choose our site to make a booking in the future.
BOOKED. NET FRAUD & MISLEADING
I just found out this company used our resort photos and information pertaining the business. Some facts were incorrect which are misleading to potential clients. You kept saying you have contract partners who obviously made money by selling our business info to you, Am I right?
So, in effect - you really believed you have the right to represent the businesses you tagged on your websites and mislead clients?
Get your easy buck and let the poor resort handle angry clients on site for being misled by your misrepresentation... Booked.net you do not want to be branded as a FRAUD company, right? At least get your facts right if you want a piece of someone's pie or connect with the rightful owner and do the right thing.
TOTALLY WRONG & MISLEADING - reviews say it all.
28 August 2023
Unprompted review
Reply from Booked.net
Dear A. Laurie,
Thank you for reaching out!
Please let me clarify, we have partners that provide us with the rates for your hotel and the ability to book it online. We have contracts with them and act as OTA.
Our supplier, whom we have a contract with, provides us with the rates and all information about the hotel, so we do not need any direct agreement with the hotel to sell it online.
The supplier provides all the information you see on our website and sometimes it may be outdated. We kindly ask you to send us updated information and pictures via “wetransfer.com" and we will make the modification.
For more precise information, kindly contact support@booked.net.
I wish a good day.
Sincerely,
Booked.net
This is FRAUDULENT
This is FRAUDULENT. They have stolen our properties photos and arent even smart enough to have correct info. This is a SCAM. DO NOT USE.
17 August 2023
Unprompted review
Reply from Booked.net
Dear Sir/Madam,
We understand your conflicting reaction about publishing of your hotel on our website.
Let us clarify the situation for you.
We have contracts with partners who provide us with photos, descriptions, information about the hotel, as well as prices, so we do not need to have a direct agreement with the hotel to sell on our portal.
If you wish us to update photos or another information on the website, can you kindly send all data to us on support@booked.net and we will update it.
Also, we ask you in a letter provide with the link for the property on our site.
DO NOT BOOK WITH THIS WEBSITE
DO NOT BOOK WITH THIS WEBSITE! ( FRAUD - SCAM)
DO NOT BOTHER EXPLAINING TO ME WHO YOU ARE !!! IM A TRAVEL AGENT AND MY HUSBAND IS A PILOT / WE DID OUR HOMEWORK AND YOU ARE A SCAM ! GET MY PROPERTY OFF YOUR WEBSITE IMMEDIATELY 😡
They stole my property information from Booking.com and advertising it on their website ...
My property is Forester's Retreat Glamping in the UK and they're advertising it on their website. I only use BOOKING.COM to advertise my property. I have not given permission to this website or signed a contract with them !
Do not BOOK ! DO NOT PAY !
THIS IS A SCAM !!!!and I will be reporting you tomorrow!
31 July 2023
Unprompted review
Reply from Booked.net
Dear Sir or Madam,
Please be informed that we have contracts with partners who provide us with photos, descriptions, information about the property, as well as prices, so we do not need to have a direct agreement with the hotel or the property owner to sell on our portal. We operate within the framework of contracts concluded with partners.
Should you have further query, please feel free to contact us via support@booked.net
Sincerely,
Booked.net Team
STOLE MY PROPERTY'S INFO
STOLE MY PROPERTIES INFO
I did NOT give this website permission to put my property on their site. They stole all of the information from booking.com. I DO NOT want potential guests dealing with this website. I have filed a complaint with the FBI.
30 July 2023
Unprompted review
Reply from Booked.net
Dear Kaitlyn,
We have contracts with partners who provide us with photos, descriptions, information about the hotel, as well as prices, so we do not need to have a direct agreement with the hotel or the property owner to sell on our portal. We operate within the framework of contracts concluded with partners.
Kindly contact our customer service department in regards of your request and we will be happy to assist you.
Sincerely,
Booked.net Team
This site is a scam
This site is a scam. I own a hotel and they are not a real agency. They are just scamming customers and managed to get up high on bing.
23 July 2023
Unprompted review
Reply from Booked.net
Dear Angel Hernandez,
Thank you for contacting us.
We understand your conflicting reaction about publishing of your property on our website.
Let us clarify the situation for you.
Information on the site about this property is displayed from the partners with whom we cooperate. Description, photos, availability, prices, we receive automatically from partners. Accordingly, having a contracts with a partners, we do not need to have a direct agreement with the accommodation to publish property.
For our part, we always try to provide correct information and not to mislead users.
In the meantime, should you have further query, please feel free to contact us.
hi i just want to get a refund
hi i just want to get a refund. I didn't get any confirmation of my booking reservation last july 8 but the debit the money on my account. please help me get a refund and contact me
8 July 2023
Unprompted review
Reply from Booked.net
Dear Nico Dela Cruz,
Thank you for getting in touch with.
We would like to convey our most sincere apologies for any inconvenience you may have experienced as a result of the reported incident.
From our side, we rechecked the information in our system and there were no active bookings for your email, we found only few attemts.
Please be advised, they were not confirmed, the money will be unlocked soon.
Unfortunately, the return period does not depend on us
We recommend contacting your bank and clarifying the terms of unblocking funds.
In the meantime, should you have further query, please feel free to contact us.
Sincerely,
booked.net - Team
Full refund!
Despite booking two non refundable rooms with Booked.net at the Eurostar Naples, they fully refunded us when our flights were rerouted due to weather. We will definitely book with them again.
26 June 2023
Unprompted review
Reply from Booked.net
Dear C. Fagelson,
Thank you so much for the feedback.
We are always happy to help our customers. Thank you for booking with us. See you soon on our portal with a new booking!
this is a scam dont use.
28 May 2023
Unprompted review
Reply from Booked.net
Dear Taco Cam,
Thank you for getting in touch with. We are very sorry that you have a negative opinion about us. We cannot find a case related to your statement. You can send us a request on support@booked.net regarding situation, we will recheck this case and answer your questions. For our part, we are happy to provide assistance to anyone who needs it. On behalf of the Customer Care Team!
Sincerely,
Booked.net - Team
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