booked 1 night in Coron, Philippines the motel had no idea we were coming and no booking was made for us after prepaying. Do Not Use Booked,net
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
scam-affiliate-mix site, use pictures from booking.com site without hotels permission. details on site also wrong, example we in town, but have beachfront there, and massage and washing machines i... See more
Company replied
We made a reservation for a hotel in Hamburg via this page only to find out that they had suggested the senior citizens' rate which we did not qualify for and without any hint to that end during the r... See more
Company replied
Room types are vague, bed selections are meaningless. Booked is a reseller of a reseller that will do whatever to make a buck. I made the stupid decision to try amd save a few Japanese yen and ended u... See more
Company replied
2.0
Poor
439 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I messed up the dates of a non…
I messed up the dates of a non refundable booking recently at a hotel in Melbourne. How? Well I didn't check the details. But anyway an email to Booked.net and a phone call to the property and another email and the problem was fixed. Many thanks to Jane at Booked.net. Very impressive service!
27 May 2023
Unprompted review
Reply from Booked.net
Dear Gary Plozza,
Thank you for this good review.
We are always happy to help our customers. We hope that you will choose our site again for hotel reservations in a future.
Have a great day!
We aspire to be the most preferred…
We aspire to be the most preferred hotel in Jinja city, and our customers are served through innovative products and services, following best practices in the industry to achieve sustainable
OUR MISSION
We commit to provide our corporate and leisure traveller a consistent warm & friendly guest experience & fond memories through our nurtured staff who experience joy and pride at work while adhering to our social responsibilities.
Our Core Values
• Integrity
• Commitment
• Accountability
• Result oriented
• Teamwork
• Passion
• Excellence
14 May 2023
Unprompted review
Worst of the worst, Bank had to step in for refund
Room types are vague, bed selections are meaningless. Booked is a reseller of a reseller that will do whatever to make a buck. I made the stupid decision to try amd save a few Japanese yen and ended up paying 30 percent more out of pocket. The entire support team is defensive, dismissive and rude. They ended up telling me to pound sand, luckily my bank stepped in on my side and refunded me my money by force avoid at all cost.
3 May 2023
Unprompted review
Reply from Booked.net
Dear James Rosenberg,
We appreciate you bringing this matter back to our attention, and we apologize for the inconvenience occurred.
Upon reviewing this case, please be advised that you booked an Economy Double Room Non-Smoking. This room type has only one double bed or two single beds.
Based on your email you wanted to have different bed options, then the hotel selected for you, requesting a bed change means upgrading the reservation. It was natural that the hotel would charge an additional fee for that request. Next time clarify the bed option right after your booking in order to avoid this issue.
We were also emailed by the property, and they confirmed that they had the same confirmed room type as what we had.
Please accept our sincere apologies for any inconvenience; however, our company can't compensate for this kind of concern. It seems like there was some misunderstanding about the confirmed room type.
Again, we apologize for our inability to process any refund.
On behalf of the Customer Care Team, thank you for the service opportunity!
Sincerely,
Booked.net - Team
Do NOT use this company
Do NOT use this company! I booked a room in the Galapagos islands in December for my trip in March. When I arrived, they did not have a reservation for me. When they "found" a room, it was not the superior deluxe room I paid for, but was rather their lowest quality room that cost much less than I paid. I have been trying to be reimbursed, but they are not responsive, asking for ridiculous documentation, such as a photo of the person who checked me in. I'd have better luck getting a response from a brick wall. Do NOT use this company. EVER!
2 May 2023
Unprompted review
Reply from Booked.net
Hi Lenz Timothy,
We are very sorry you are unsatisfied with our service!
Accept our apologies that the case is taking so long to resolve.
As in our email conversation explained it takes time in order to check the situation in the proper manner. The documents are needed to check the information that the hotel has with the situation that happened.
Since we did not receive the document confirmation regarding the situation occurred, it took more time and effort.
From our side, we are trying to resolve the situation with all the information that is available
Please bear with us, until the hotel partner will respond to our request.
I am really sorry for the inconveniences caused.
We will do our best to resolve the case as soon as possible.
Sincerely,
Booked.net team
LISTED MY RESORT WITHOUT MY PERMISSION (FRAUD)
They copied my resorts photos from our instagram and facebook pages, created a listing without our permission. when i called to get listed removed, they played stupid and blamed booking.com. called booking.com and they confirmed never hearing of a site like that. FRAUD!!!!!!!!
18 April 2023
Unprompted review
Reply from Booked.net
Dear Nana Addae Alpha Oppon-Kusi,
Thank you for get in contact with us.
We understand your conflicting reaction about publishing of your hotel on our website.
Let us clarify the situation for you.
We have contracts with partners who provide us with photos, descriptions, information about the hotel, as well as prices, automatically, so we do not need to have a direct agreement with the hotel to sell on our portal.
We operate within the framework of contracts concluded with partners and we have no intention of deceiving anyone.
You can send us a request on support@booked.net regarding situation, we will recheck this case and answer your questions.
For our part, we are happy to provide assistance to anyone who needs it.
Scammers.
Booked.net have infiltrated the website of a Japanese hotel. They have changed the hotel's cancellation policy and are charging my card for a 7-day booking (2158 GBP) up-front. If I cancel, there is a 'penalty' of $187
8 April 2023
Unprompted review
Reply from Booked.net
Dear Margaret ,
Thank you for contacting us.
We would like to convey our most sincere apologies for any inconvenience you may have experienced as a result of the reported incident.
In order to investigate your case in details, please contact our customer service department via email: support@booked.net and we will be happy to help you with your inquiry.
Sincerely,
Booked.net team
they copied and cloned my lodge with…
they copied and cloned my lodge with out my approval do not book with them
29 March 2023
Unprompted review
Reply from Booked.net
Dear Damian Hughes,
Thank you for reaching out.
We have partners that provide us with the rates for your hotel and the ability to book it online. We have contracts with them and act as OTA.
Our supplier, whom we have a contract with, provides us with the rates and all information about the hotel which is why we do not need any direct agreement with the hotel to sell it online.
Thank you for understanding.
Sincerely,
booked.net - Team
total scam - using details of properties they screenshot off other sites
total scam. they are advertising my property without consent as others have said below. don't listen to the automated responses they don't have authority to use my property at all.
3 March 2023
Unprompted review
Reply from Booked.net
Dear Mhairi Horton,
Thank you for contacting us.
We have contracts with partners who provide us with photos, descriptions, information about the property, as well as prices, so we do not need to have a direct agreement with the property owner to sell on our portal. We operate within the framework of contracts concluded with partners.
In order to investigate your case in details, please contact our customer service department via email: support@booked.net and we will be happy to help you with your inquiry.
Sincerely,
Booked.net team.
Not a trusted site - don’t use
We booked a room for tonight, 1/6. The goal was to find a clean room near the airport as we fly out very early in the morning.
The confirmation we got was for tomorrow 1/7. We called customer service and we were on hold for almost an hour. No one ever answered once we identified the problem, just perpetual hold music and then we were eventually disconnected.
We called the hotel directly in an effort to resolve the error and we’re told they don’t have rooms tonight.
When we tried to cancel, a message came up that if we cancel, we lose 100 percent of what we have paid - an entire night’s lodging for a room we can’t use - for an error that was not ours.
6 January 2023
Unprompted review
Reply from Booked.net
Dear Karen& James,
We are very sorry you are unsatisfied with our service!
As you were advised at the time of the confirmation, this booking has been made under special cancellation conditions.
This means that it is non-refundable/non-amendable and once made, we cannot make changes or waive charges.
Please note that these are the same conditions we receive from our suppliers and Hoteliers.
Also we have provided you with a screenshot of the webpage that you saw before completing your reservation.The dates were the same that you received in your confirmation letter and once you clicked "Confirm booking" means you agreed with booking details including dates that you chose and non refundable conditions.
We endeavor to assist you and offer flexibility wherever possible, however, in this instance we are unable to complete your request.
We appreciate your understanding regarding this matter.
Sincerely,
Booked.net team
Excellent service
Excellent service, fast responses to e-mails, I received part of the compensation money due to the hotel's mistake. I am very satisfied and will definitely use your services in the future
5 January 2023
Unprompted review
Reply from Booked.net
Dear FEDJAD DJONLIC,
Thank you for the feedback. We are always delighted to help our customers. We wish you a great day and hope that you will make your next booking with us!
Sincerely, Booked.net team
Booking
I emailed regarding a booking confirmation and got a very quick response, which was excellent
3 January 2023
Unprompted review
Reply from Booked.net
Dear Steve Plets,
Thank you for the feedback.
We are always very happy to help our customers.
We wish you great day and hope that you will make next booking with us)
Thus website booked.net does not even…
Thus website booked.net does not even worth giving one star, this website is a SCAM. Please spread to others not to use booked.net repeat this Booked.net had victimized me already
7 November 2022
Unprompted review
Reply from Booked.net
Dear Joseph Agno,
Once more we apologies for the inconveniences you have experienced during occurred incident.
Our customer service department agent have explained you that we have hotel partners who are in charge of your reservation directly with the hotel. Unfortunately, as we were told there was technical glitch and our hotel suppliers have decided to cancel your reservation and to fully refund you without notifying us.
Should you have any other issues regarding current booking reservation you can contact our hotel supplier via contact details provided via email directly to you.
Sincerely,
Booked.net team
Total SCAM
Total SCAM! They have cloned my property details and are advertising it as if they have the right to sell nights. They do not. I have asked them to remove my property from their site, as we are currently closed due to family health issues. They have refused. What a horrible company.
21 November 2022
Unprompted review
Reply from Booked.net
Hi Bryan Dobson,
Thank you for reaching out!
We have partners that provide us with the rates for your hotel and the ability to book it online. We have contracts with them and act as OTA.
Our supplier, whom we have a contract with, provides us with the rates and all information about the hotel which is why we do not need any direct agreement with the hotel to sell it online.
We appreciate your understanding regarding this matter.
Sincerely,
Booked.net team
Not trustworthy. Wrong price suggestion for reservation.
We made a reservation for a hotel in Hamburg via this page only to find out that they had suggested the senior citizens' rate which we did not qualify for and without any hint to that end during the reservation process. We ended up having to firstly discuss at length with the hotel staff and manager and eventually paying 30% more than the rate offered by booked.net. A very disappointing experience. We will surely not use this platform again and neither should you.
28 October 2022
Unprompted review
Reply from Booked.net
Dear Sir/Madam,
Thank you for reaching out.
In order to help you in this situation, please send us a request on email address support@booked.net and indicate your booking number.
We will check the situation and provide you with an explanation.
We apologize for any inconvenience caused.
Everything done right.
It was a very pleasant stay for two nights. It was very clean and the people there are very nice. I will be happy to come again.
10 November 2022
Unprompted review
Reply from Booked.net
Dear Andreas Vittel!
Thank you for reaching out!
We are very happy that you were satisfied by the hotel.
Hope that you will choose our site to make a booking in a future.
DONT TRUST THIS WEBSITE
mixup on website booked wrong date in hotel. Booked.net refused to change date and said it was in conditions.
They said Hotel would need to refund .. Hotel said NO.. said they had rooms on the night I wanted..
Lies on Lies..
11 November 2022
Unprompted review
Reply from Booked.net
Dear Pete Mcque,
We are very sorry you are unsatisfied with our service!
As you were advised at the time of the confirmation, this booking has been made under special cancellation conditions.
This means that it is non-refundable/non-amendable and once made, we cannot make changes or waive charges.
Please note that these are the same conditions we receive from our suppliers and Hoteliers.
You just have to read your reservation confirmation and you will see this reservation is non-refundable/ non-amendable as well you accepted the conditions while making the reservation.
We endeavor to assist you and offer flexibility wherever possible, however, in this instance we are unable to complete your request.
We appreciate your understanding regarding this matter.
Sincerely,
Booked.net team
The booked.net team including Saul Gray…
The booked.net team including Saul Gray have done an outstanding job to get my refund. A team to listen and reactive in case of difficulties!
Thank you so much!!!!
10 November 2022
Unprompted review
Reply from Booked.net
Dear Customer,
Thank you for your feedback.
We are glad to hear that you were satisfied with the quality of service provided by our support team.
If you have any further questions, please do not hesitate to contact us.
Best Regards,
Booked.net team
Total fraud site
Total fraud site! Don’t be fooled! Using my property’s photos and nothing to do with us! DO NOT BOOK.
6 November 2022
Unprompted review
Reply from Booked.net
Dear Helena,
Please be informed that we have partner programs with other websites that allow us to sell properties on the website. We have contracts with them and act as OTA. If your property is listed on our website, it means that we had it connected with a help of our partners.
Kindly contact our Support Team on support@booked.net and they will be more than happy to assist you.
Sincerely Booked.net team
Booked.net are pure fraud
Booked.net are pure fraud. We have a property rented via a mainstream site and found today that Booked.net have cloned our property and listed it on their site.
Avoid at all costs!!!
Added 5th Nov: don't be fooled by their automated customer service response below. This is a scam Web site aiming to take your money. You will not get the accommodation you think you are paying for
4 November 2022
Unprompted review
Reply from Booked.net
Dear Paul,
We would like to convey our most sincere apologies for any inconvenience you may have experienced as a result of the reported incident.
Can you kindly send an email to our customer support department with your booking reservation details to support@booked.net so our team can assist you in occurred incident.
Sincerely,
Booked.net team
successful cancellation
Due to my Covid infection, booked.net succeeded in complete refunding my cancellation though I had booked my hotel without refunding option before! Thanks for that!
Very polite contact by email.
29 October 2022
Unprompted review
Reply from Booked.net
Dear Kunde!
Thank you for your letter.
We are very glad that you were satisfied with the service provided by our support team.
Please contact us in any situation, we will be happy to assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.