Gatwick Holiday Parking Reviews 

3,810
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,656 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, describing it as extremely simple and very straightforward to complete online before their trip. People also frequently highlight the affordable pricing options available and the reliable, regular shuttle buses that provide fast and efficient transfers to the airport. However, some people mentioned that finding the exact parking location can occasionally be quite confusing due to unclear signposting or misleading directions. A few other travelers also felt that unexpected extra parking charges or booking lookup difficulties experienced at the entry barriers caused considerable frustration.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the seamless drop-off, efficient... See more

Location

Reviewers mention ambiguous feedback about location. Many consumers highlight that the parking is... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and hassle-free booking and... See more

Booking process

Clients share positive opinions on booking_process, highlighting that it is very easy to use and provides... See more

Price

Consumers find price to be positive and consistently report great value compared to direct bookings or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience. Little confused by the other Gatwick Holiday Parking car park up the road so this should be made clearer. Plus on return, the email doesn’t really state what should happen or whe... See more

Company replied

Rated 5 out of 5 stars

Booking is dead easy. on arrival at the car park there is someone to greet you and tell you exactly what to do. Checking in is no problem and the reception staff are courteous and clear. Buses are usu... See more

Company replied

Rated 5 out of 5 stars

Having used this service many times I am never disappointed. Ease of driving in and giving my car to a trusted employee, who returns it to me upon arrival back to Gatwick, stress free, and cheaper t... See more

Company replied

Rated 5 out of 5 stars

Easy to place booking. Competitive price. The name Gatwick Holiday Parking is confusing with its sister company. It’s also confusing when the location plan Long Term South Terminal does not state Ga... See more

Company replied


Company details

  1. #8 of 19 best companies in Car park

Written by the company

Gatwick Holiday Parking is located on the airport campus and offers the best value on-airport parking options to suit every budget. We offer a range of on-airport Valet parking options for passengers flying from both North and South terminals, that are just a short, free shuttle bus ride away from the terminals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.6

All reviews

(3,810)

1,617 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick reliable service

Quick reliable service, used many times and will again

28 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Stuart

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service quick and reliable, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy to book

Easy to book

14 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Super easy drop off and pick up of car

Super easy drop off and pick up of car. No problems other than slightly poor signage to the drop off site.

27 December 2025
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Gary

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding it super easy to drop off and pickup your car, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Little confused by the other Gatwick Holiday Parking car park up the road so this should be made clearer. Plus on return, the email doesn’t really state what should happen or where the customer needs to head. There are 3 bus stops and it was unclear for me which one goes where!

26 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Abbie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the experience excellent and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parking at North Terminal Long Stay

A parking slot was quickly found in the North Terminal Long stay car park. A bus came promptly to take us to the air port entrance.
On our return, a bus arrived promptly and we were soon on our way home. All went smoothly.

10 August 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear R Woodhams

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking at the Long Stay North car park quick with a prompt bus service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent

Excellent , easy to book /park. All quite simple

30 March 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Deborah

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and use, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service. Every penny paid was worth it

27 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Fitz

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the excellent service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy and simple

Easy to book. Straight forward. No problem at the long stay car park. Perfect!

27 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Dimz

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and straight forward to use, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Mid Term Parking

Mid Term Parking, who knew there was such a thing? Excellent location at a price only slightly higher than long term.

27 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear David

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park in an excellent location and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

They are helpful

They are helpful

26 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Damilola

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Reasonably priced and conveniently…

Reasonably priced and conveniently located.
Number plate recognition worked well on entry BUT signage to vacant places poor. Ended up in a zone where the bus driver informed us they were not supposed to pick up any more. Fortunately for us they were sympathetic and courageous enough to let us board and drop us at the appropriate stop.

18 June 2026
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Reply from Gatwick Holiday Parking

Dear Anthony

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking conveniently located and reasonably priced, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Simple

Simple, quick and all staff were efficient.

26 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Glenn

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking simple and quick with efficient staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

When we arrived the check in process…

When we arrived the check in process was very organised and quite straightforward

2 August 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Andrew

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking check in process organised and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Fit for purpose

Parking is plentiful, spaces a reasonable size and sometimes possible to park under cover in a few places. Be very careful not to miss the entrance you end up having to drive through the drop off area and get a drop off charge

6 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Phil

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking plentiful with reasonable size spaces and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The staff were simply welcoming and…

The staff were simply welcoming and happy in their work. The drop off and collection were seamless. That’s what you want when you’re going or returning from holiday.

26 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Stuart

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the staff welcoming and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to find very easy to follow will…

Easy to find very easy to follow will use again

11 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Leeann

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the peaking easy to find and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Driver was very friendly

Driver was very friendly

25 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear White

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the drivers friendly and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Good service and great price.

Slight niggle when we arrived as my booking wasn’t on the system - was sorted within 20 mins though and everything else was faultless! Really quick at key collection after the flight and the connecting busses are super regular - every 10 mins or so. We will definitely use them again. 🌟🌟🌟🌟

3 August 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Daniel

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to the good service and great price, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Trusted, stress free , service at Gatwick

Having used this service many times I am never disappointed. Ease of driving in and giving my car to a trusted employee, who returns it to me upon arrival back to Gatwick, stress free, and cheaper than two taxis. Easy to book online with directions as well. Always the way to go !!!!

11 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Janet

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking trusted and stress free, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 2 out of 5 stars

Easy to find and lots of space but i…

Easy to find and lots of space but i paid online then when i returned my number plate wouldnt reconise so had to pay a additional £262 to exit the guy on the intercom not very helpful not an ideal situation at 5am i have since had a full refund so at least i got that.

11 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Luke

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve been charged both online and at the car park.

Our aim is for customers to benefit from our competitively priced car park options which can be pre-booked online, allowing those who pre-book parking with us to save money and avoid paying any higher costs at our car parks. It’s disappointing to hear you’ve not been recognised at our barriers and have had to pay for your stay both online and at the car park.

We see you have also contacted us through our official Customer Service Centre and would like to reassure you we will be in contact soon if not already.

Kind regards
Gatwick Customer Services

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