Boon Brokers Reviews 1,122

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, making the entire process smooth and stress-free. Many people highlight the outstanding customer service, noting the quick response times and efficient handling of inquiries. The overall user experience is frequently described as excellent, with consumers appreciating the clear explanations and guidance provided. However, some customers experienced delays, with one reviewer mentioning a mortgage offer being unreasonably delayed for over a month. A few other people also felt that the initial positive experience deteriorated, leading to a prolonged process and eventual inability to secure a suitable lender.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional support received. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, knowledge, and... See more

Response time

Customers generally report positive experiences with response times. Many reviewers praise the quick and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received. Every question we had was an... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lucinda has been fantastic! She’s incredibly helpful, always quick to respond, and explained the whole process clearly. She also kept us updated when the mortgage rates dropped and managed to secure u... See more


Company details

  1. #41 of 83 best companies in Mortgage broker
  2. #39 of 171 best companies in Insurance broker
  3. #4 of 31 best companies in Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Jacob was super helpful from start to…

Jacob was super helpful from start to finish. Truly cannot recommend Boon Brokers enough. Not once did I need to chase for an update which is just amazing. Any issues were resolved super quickly and kept informed.

18 March 2026
Rated 5 out of 5 stars

Incredibly impressed!

Incredibly impressed with our experience with Boon Brokers! Adam handled our application and was extremely patient - we were extremely nervous due to a previous decline, and we dealt with a couple of sellers who took a very long time to instruct solicitors, but Adam kept in contact and reassured us our application would go smoothly - he submitted the application on Friday evening and we had the full offer on Monday morning! Would 110% recommend to anyone else looking to apply for a mortgage.

16 March 2026
Rated 5 out of 5 stars

Great

Adam was helpful from start to completion and made everything much more comfortable and convenient

3 March 2026
Rated 5 out of 5 stars

Remortgaging with Lucinda R

I have had the privilege to have been assigned Lucinda R for my remortgaging application and she has been nothing but helpful. She has spent time to answer questions on the phone and is very quick in responding to my emails also. I feel confident I will be getting a good deal for my new mortgage. Thank you for your help already and your continuing help throughout this process.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Had an exceptional experience with Boon…

Had an exceptional experience with Boon Brokers going through the process as a first time buyer. Our Mortgage Broker Luke was professional, efficient and knowledgable. No question was irrelevant. Communicated with us every step of the way, made what could have been an extremely stressful much easier. Definitely use Luke again. Thank You Luke!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Review from neeraj

Everything Luke handled was very professional and efficient. He is an asset to your organisation. Will surely deal with him again in future.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Why would you pay another mortgage broker?

As a first time buyer, buying a house alone, with absolutely no knowledge in getting a mortgage, Luke Bell made this a stress-free, hassle-free, seamless process.

Every question was answered with simple and concise answers that anyone could understand and when I threw variables in deposit and repayment terms, Luke was patient and gave me all the figures I needed to make a decision then and there over the phone. Also great in all email communications.

All the better knowing it was free. Boon get paid by the lenders so don't charge a penny. Only trying to upsell you into their insurance policies after you get the mortgage. It makes complete sense to save hundreds of pounds and get a FREE service from Boon. Would recommend to anyone. Don't waste your time and money in going with anyone else.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage

Couldn't fault. Genuinely easy,everything explained simply.
Exhausted options to ensure I knew the full picture.
Would highly recommend Jay Blackaby he was highly professional from start to finish.

20 February 2026
Rated 2 out of 5 stars

Remortgage

I would not use them again.

19 February 2026
Unprompted review
Boon Brokers logo

Reply from Boon Brokers

Hi Tani,

We're so sorry to hear about your review.

Having checked your file, we can see that you experienced frustrations with your solicitor after the Mortgage Offer was issued. It's worth stressing that mortgage brokers are only responsible for progressing cases to the Mortgage Offer stage. After this point, we have no control over the legal case process. That is entirely at your solicitor's discretion.

I note that you contacted our broker team frequently after your Mortgage Offer was issued but, again, we are unable to assist your solicitor with their side of the transaction.

I can see that your mortgage application was offered in a timely manner, but it's a shame you experienced issues with your solicitor.

Have a lovely day,
Boon Brokers Team

Rated 5 out of 5 stars

First time buyers

First time buyers who really have no knowledge of how this all works.
Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense.
Kathryn's responses are always very quick & im very impressed with how quickly she has processed our paperwork & got our mortage offer through. Absolutely has taken all the stress of us.
Thankyou so much for all your help, patience & navigating us through buying our first home.

18 February 2026
Rated 5 out of 5 stars

Recommended by a friend - I can see why!

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I felt completely confident that I was receiving excellent support and advice. We talked through a range of scenarios and options, and things progressed very quickly from application onwards. Thank you - I am really glad to be working with you.

17 February 2026
Rated 5 out of 5 stars

Would highly recommend 🙌

Fantastic experience with Luke Bell from Boon Brokers! Would highly recommend as the communication was fab and made the process much less stressful than could be for first time buyers. From start to finish excellent service would definitely use again.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Support, trust and peace of mind every time.

We honestly couldn't be more grateful for our outstanding mortgage Broker, Jay. This is now the third time he has helped us with our mortgage, and each time we are reminded how lucky we are to have someone so supportive, professional, dedicated and truly acting in our best interest. Jay helped us from our very first mortgage application through to remortgaging, guiding us and explaining every step of the way. This is stressful process, but Jay always make the process fell calm and manageable in timely manner. We felt listen and we have been gently guided through the entire journey. It is really rare to find someone in this field, who combines professionalism with real kindness and heart. Thank you for always going above and beyond, for reassurance and for making even complicated things feel simple. We truly appreciate all your support, all replies to our countless emails, when we needed explanations and answers. We wouldn't trust anyone else, which is why we keep coming back like a boomerang every time we need mortgage advice.

26 January 2026

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