Boon Brokers Reviews 

1,181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff for providing clear guidance, making complex applications completely straightforward, and answering all questions promptly at every stage. People deeply appreciate the entirely seamless and stress-free mortgage journey, noting that professional expert advice and regular status updates are always delivered efficiently. Some reviewers were not happy with extended delays, ongoing communication issues during application steps, and unfortunate instances where advisors ultimately could not assist them. A few consumers also mentioned feeling frustrated when responses slowed down significantly over time or when their specific mortgage requirements could not be met successfully.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and dedication... See more

Service

Clients share positive opinions on service, highlighting a seamless, efficient, and professional experience... See more

Customer service

Customers report positive experiences with customer service, noting that agents are exceptionally helpful,... See more

Response time

Consumers find response time to be exceptionally positive, noting that inquiries and emails are answered... See more

User experience

People report positive experiences with user experience, highlighting a stress-free and smooth process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lee from Boon Brokers was great at helping us finds new home insurance policy that was a great price and covered everything we needed for both contents and business use. Lee was very understanding wh... See more

Rated 5 out of 5 stars

Really great service from Kathryn Hailes, she's been polite and professional all the way throughout our mortgage application and has been a real help with answering our questions. Speed of replies hav... See more


Company details

  1. #39 of 88 best companies in Mortgage broker
  2. #41 of 185 best companies in Insurance broker
  3. #5 of 34 best companies in Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,181)

192 reviews in the last 12 months

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Rated 5 out of 5 stars

Adam is as our advisor and within first…

Adam is as our advisor and within first call, I realised he is the giy who is dedicated and honest with his work. He understood our situation and found us the best deal available for us to get us in ladder. He was always available and happy to guide us. We were forst time buyers, nervous, anxious and a bit unaware if some things which Adam Davies helped us understand so we could take firm and confident decisions. Thanks Adam for you hard-work and services. Hopefully will speak again at renewal!

20 February 2026
Rated 5 out of 5 stars

Jay Blackaby, what a guy!

My partner and I worked with Jay Blackaby. We started the process hoping to move at the beginning of 2025. After working quickly with Jay to get an estimate for a mortgage amount and discussing different rates we agreed to postpone to a later date when we could get a larger mortgage.
When we came back to Jay in early 2026, we picked up exactly where we left off. We continued on with immense speed and got straight to it. Every call I had with Jay was polite, informational and supportive. He was great help in emails, on the phone and whenever we needed him. Very prompt to reply and get things done which is such a big thing when working towards a mortgage.
We cannot thank Jay enough for all his hard work and constant dedication to helping us.
Highly recommend to anyone and everyone!
We hope to work with him again soon!

30 April 2026
Rated 5 out of 5 stars

A fantastic experience 3rd time running.

Jay has helped me find the right mortgage since I’ve been buying property. He’s easy to talk to, breaks down industry lingo well, and follows up with agreed actions promptly. There’s a clarity and proactiveness to an otherwise daunting task that makes switching mortgages a much less painful experience. That alone is worth its weight in gold.

21 April 2026
Rated 5 out of 5 stars

I was recommended Kathryn by a family…

I was recommended Kathryn by a family member. Wow an amazing service. Prompt professional service at all times. I was not sure if I would be able to get a mortgage but Kathryn was able to explain my options and recommend the best way forward.
My mortgage was arranged within days.
I woukd highly recommend!!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

What’s not to like?

We contacted Boon Brokers for an Equity Release mortgage and benchmarked with both direct providers and other Brokers.

The service and advice that we got from Lucinda was exceptional and more comprehensive and straightforward than any others we spoke to.

Hence we have no hesitation in giving our unconditional recommendation for Boon Brokers

Thank you very much!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, approachable and practical guidance

Jay was really quick and helpful every step of the way. I've now re-mortgaged and worked out additional borrowing for a home renovation. He was consistently monitoring the market to see if there was a better opportunity along the way and quick to jump on a call to talk through my options. Would absolutely recommend Jay.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, responsive and efficient

I’ve used Boon Mortgage Brokers several times now and have always been impressed by their professionalism, efficiency and excellent service. The team is polite, knowledgeable and proactive, and they’ve consistently delivered positive outcomes for me.

A special mention for Lucinda, who is an absolute pleasure to work with. She is friendly, highly responsive, and keeps everything moving even when there are bumps in the road. Her communication and support make what can be a stressful process feel much easier.

I wouldn’t hesitate to recommend Boon Mortgage Brokers to anyone looking for reliable, professional mortgage advice and support.

13 April 2026
Rated 5 out of 5 stars

Excellent service

Excellent service! Jay from Boon Brokers has been my main point of contact through this experience of trying organise my first mortgage as a first time buyer and Jay couldn’t have made it easier. He took time to talk me through every step and went above and beyond throughout the whole process. Highly recommend

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Boon Brokers

Would highly recommend Boon Brokers. Jay Blackaby was fantastic from start to finish. He kept me fully in the loop and responded to my enquiries quickly. I received my mortgage offer within a week. He also tailored the right insurance policies for me at a great deal.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Lucinda was fantastic 👏

Lucinda was fantastic 👏

We have used boon brokers on two occasions now, initially with Gerard 5 years ago and now lucinda for a house move, we will be back to remortgage in another 2 years. Lucinda was very knowledgeable and provided us with expert guidance.

Thankyou
Rees and Amber Barnes.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Jay Blackaby assisted us with our…

Jay Blackaby assisted us with our remortgage after helping us two years prior with the mortgage for our house purchase. He found us a great deal and got it through quickly to lock in the rate. Both times we have had Jay assist us he has been very helpful, concise and quick to respond.

7 April 2026
Rated 5 out of 5 stars

Great service provided

During the process of remortgaging Lucinda has been so helpful, happy to answer any questions and everything has been so quick! We will definitely continue to use Boon Brokers in the future. Thank you so much!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Proactive and helpful mortgage brokers

Kathryn at Boon Brokers has been very proactive and helped us find a great mortgage offer. She is very quick to respond when we have sent emails and has always been very helpful. We've been using Boon Brokers since we first bought our flat in London 4 years ago and have already used them twice to remortgage. We are very happy with their service!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Stress free mortgage

Can't recommend Boon Brokers highly enough. They were suggested to us by a family member as we were buying our first home in Hertfordshire. Adam was incredibly helpful with explaining everything, and he was able to quickly lock us in to a good deal. Thank you so much Adam and Boon Brokers!

18 March 2026
Rated 5 out of 5 stars

Fully recommend!

Kathryn was an exceptional broker for us and did a fantastic job in securing our mortgage offer.

We made it clear early on in the process that we’d need a bit of hand holding and everything explained to us in full - and Kathryn did exactly that!

We fully recommend Kathryn and Boon Brokers!

26 March 2026
Unprompted review

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