First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #39 of 88 best companies in Mortgage broker
- #41 of 185 best companies in Insurance broker
- #5 of 34 best companies in Property Investment
Written by the company
Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.
Contact info
Tumbledown, Norwich Road, Woodton, Bungay, Suffolk, NR35 2LP, Norwich, United Kingdom
- 01508 483 983
- admin@boonbrokers.co.uk
- boonbrokers.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent communication and very prompt
Excellent communication and very prompt
Brilliant from start to finish
Brilliant from start to finish ! Jay found the best deal for us always kept us informed . Would highly recommend
Easiest recommendation
This is the easiest recommendation I can give. Kathryn was my adviser, and the support she gave first to my mum and then to me as first-time buyers is hard to put into words. She explains everything clearly and gives the quickest, most detailed responses I’ve seen from anyone. She put me at ease and supported me through one of the most daunting periods of my life. Beyond being an excellent mortgage adviser, she also helped my family look into and arrange insurance. She has gone above and beyond and I can confidently say that anyone who has had Kathryn work on their case has been extremely lucky!
I had a very positive experience with…
I had a very positive experience with Boon Brokers during my mortgage application.
Kathryn Hailes was extremely helpful, clear and responsive throughout the process. She guided me through the application, explained what was needed, and kept me updated at each stage. When Halifax requested further documents, Kathryn dealt with everything quickly and professionally, which helped keep the application moving.
My mortgage offer has now been issued, and I am very grateful for the support I received. The service was professional, efficient and reassuring, especially as a first-time buyer.
I would happily recommend Boon Brokers.
highly recommended
Using boon brokers is perhaps the best decision I've made as a first time buyer. My case worker, Nathan, has made everything feel simple, straightforward, and stress free, being responsive to queries and offering expert advice and guidance all the way through the process.
Jacob Marjoram was Efficient and professional
Jacob Marjoram was fast, efficient and very easy to communicate with when I needed a Mortgage Capacity Report. 100% recommend!
Thank you.
Fabulous experience from beginning to…
Fabulous experience from beginning to end. Couldn't recommend enough.
Jay blackby in particular was just great.
Very happy with brokers service
I've been very happy with Boon Brokers for my house purchase. They've been very professional, informative and quick to handle all my query's, questions and adjustments over the months. I would recommend!
Great experience, would highly recommend
As a first time buyer I went into the mortgage/ house buying process without much of an idea what I was doing. I would highly recommend Kathryn she was a great help explaining the processes and she kept you in the loop with everything going on and made the process as simple as possible.
Great service
Kathryn our advisor was fantastic. She replied almost instantly and went above and beyond to secure us a mortgage with a really good rate, and made the whole process as easy as it could be. Highly recommend!
I would give more stars if I could!
I would give more stars if I could!! After being let down by another broker I found Boon Brokers which has been the biggest blessing. We had Nathan as our Broker and he has been absolutely brilliant, always quick to respond to my emails, has the patience of a saint! Never have felt like a bother to them. I would recommend them to everyone and anyone, especially first time buyers. Thank you very much Nathan for making this such a stress free process, we will certainly be back at the end of our first mortgage term!
My Broker Kathryn
Kathryn was amazing,
She is patient and softly spoken. Kathryn made me feel at ease throughout the whole process. The service is free and the team were brilliant. I would highly recommend them.
Excellent Service
Really great service. Jay was fantastic, and was both responsive and helpful. He was able to chat through a variety of different products and situations, managing to secure a product I was happy with.
Lucinda has been fantastic very…
Lucinda has been fantastic very informative and supportive.
Very good Broker company, recommend Adam Davies!
Adam made our journey really smooth. He was always there for our endless questions, and was very quick to respond to emails and calls. Would highly recommend Boon Brokers for first time buyers trying to understand the process and needing support through it!
Excellent Experience
I can’t say enough praise to Jacob and the team.
We were given great options and advice for our mortgage. As first-time buyers, we were supported throughout the whole process. Jacob was excellent, I always felt we were carefully listened to and offered help where needed.
I would highly recommend him and the team to anyone looking for a mortgage advisor.
Fantastic experience once again with…
Fantastic experience once again with Boon Brokers. Working with Jay has been an absolute pleasure. He arranged my first mortgage and was incredibly helpful throughout the process, taking the time to answer all of my questions as a first-time buyer.
Given how positive that experience was, I didn’t hesitate to work with him again for my remortgage. The process was seamless, and Jay was just as attentive and supportive, ensuring all my questions were clearly answered.
Highly recommend.
Could not recommend enough
Jacob was absolutely amazing and was consistenly helpful and knowledgable throughout our tricky house purchase. Could not recommend enough.
Adam Davies- can recommend 🙌
ADAM DAVIES has been dealing with our mortgage from the beginning of buying our first house, now being remortgaged 2 years later. The entire process has been really smooth & stress free. We can highly recommend Boon Brokers. We are both in full time work & work late nights, but Adam was very accommodating & would work around us. Any questions or problems we had, he was happy to discuss straight away.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








