Boon Brokers Reviews 

1,181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff for providing clear guidance, making complex applications completely straightforward, and answering all questions promptly at every stage. People deeply appreciate the entirely seamless and stress-free mortgage journey, noting that professional expert advice and regular status updates are always delivered efficiently. Some reviewers were not happy with extended delays, ongoing communication issues during application steps, and unfortunate instances where advisors ultimately could not assist them. A few consumers also mentioned feeling frustrated when responses slowed down significantly over time or when their specific mortgage requirements could not be met successfully.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and dedication... See more

Service

Clients share positive opinions on service, highlighting a seamless, efficient, and professional experience... See more

Customer service

Customers report positive experiences with customer service, noting that agents are exceptionally helpful,... See more

Response time

Consumers find response time to be exceptionally positive, noting that inquiries and emails are answered... See more

User experience

People report positive experiences with user experience, highlighting a stress-free and smooth process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lee from Boon Brokers was great at helping us finds new home insurance policy that was a great price and covered everything we needed for both contents and business use. Lee was very understanding wh... See more

Rated 5 out of 5 stars

Really great service from Kathryn Hailes, she's been polite and professional all the way throughout our mortgage application and has been a real help with answering our questions. Speed of replies hav... See more


Company details

  1. #39 of 88 best companies in Mortgage broker
  2. #41 of 185 best companies in Insurance broker
  3. #5 of 34 best companies in Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,181)

192 reviews in the last 12 months

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Rated 5 out of 5 stars

Easiest recommendation

This is the easiest recommendation I can give. Kathryn was my adviser, and the support she gave first to my mum and then to me as first-time buyers is hard to put into words. She explains everything clearly and gives the quickest, most detailed responses I’ve seen from anyone. She put me at ease and supported me through one of the most daunting periods of my life. Beyond being an excellent mortgage adviser, she also helped my family look into and arrange insurance. She has gone above and beyond and I can confidently say that anyone who has had Kathryn work on their case has been extremely lucky!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Boon Brokers during my mortgage application.

Kathryn Hailes was extremely helpful, clear and responsive throughout the process. She guided me through the application, explained what was needed, and kept me updated at each stage. When Halifax requested further documents, Kathryn dealt with everything quickly and professionally, which helped keep the application moving.

My mortgage offer has now been issued, and I am very grateful for the support I received. The service was professional, efficient and reassuring, especially as a first-time buyer.

I would happily recommend Boon Brokers.

12 June 2026
Rated 5 out of 5 stars

highly recommended

Using boon brokers is perhaps the best decision I've made as a first time buyer. My case worker, Nathan, has made everything feel simple, straightforward, and stress free, being responsive to queries and offering expert advice and guidance all the way through the process.

19 June 2026
Rated 5 out of 5 stars

Very happy with brokers service

I've been very happy with Boon Brokers for my house purchase. They've been very professional, informative and quick to handle all my query's, questions and adjustments over the months. I would recommend!

17 April 2026
Rated 5 out of 5 stars

Great experience, would highly recommend

As a first time buyer I went into the mortgage/ house buying process without much of an idea what I was doing. I would highly recommend Kathryn she was a great help explaining the processes and she kept you in the loop with everything going on and made the process as simple as possible.

10 June 2026
Rated 5 out of 5 stars

Great service

Kathryn our advisor was fantastic. She replied almost instantly and went above and beyond to secure us a mortgage with a really good rate, and made the whole process as easy as it could be. Highly recommend!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I would give more stars if I could!

I would give more stars if I could!! After being let down by another broker I found Boon Brokers which has been the biggest blessing. We had Nathan as our Broker and he has been absolutely brilliant, always quick to respond to my emails, has the patience of a saint! Never have felt like a bother to them. I would recommend them to everyone and anyone, especially first time buyers. Thank you very much Nathan for making this such a stress free process, we will certainly be back at the end of our first mortgage term!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

My Broker Kathryn

Kathryn was amazing,

She is patient and softly spoken. Kathryn made me feel at ease throughout the whole process. The service is free and the team were brilliant. I would highly recommend them.

22 May 2026
Rated 5 out of 5 stars

Excellent Service

Really great service. Jay was fantastic, and was both responsive and helpful. He was able to chat through a variety of different products and situations, managing to secure a product I was happy with.

15 May 2026
Rated 5 out of 5 stars

Very good Broker company, recommend Adam Davies!

Adam made our journey really smooth. He was always there for our endless questions, and was very quick to respond to emails and calls. Would highly recommend Boon Brokers for first time buyers trying to understand the process and needing support through it!

8 May 2026
Rated 5 out of 5 stars

Excellent Experience

I can’t say enough praise to Jacob and the team.

We were given great options and advice for our mortgage. As first-time buyers, we were supported throughout the whole process. Jacob was excellent, I always felt we were carefully listened to and offered help where needed.

I would highly recommend him and the team to anyone looking for a mortgage advisor.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience once again with…

Fantastic experience once again with Boon Brokers. Working with Jay has been an absolute pleasure. He arranged my first mortgage and was incredibly helpful throughout the process, taking the time to answer all of my questions as a first-time buyer.

Given how positive that experience was, I didn’t hesitate to work with him again for my remortgage. The process was seamless, and Jay was just as attentive and supportive, ensuring all my questions were clearly answered.

Highly recommend.

12 May 2026
Rated 5 out of 5 stars

Adam Davies- can recommend 🙌

ADAM DAVIES has been dealing with our mortgage from the beginning of buying our first house, now being remortgaged 2 years later. The entire process has been really smooth & stress free. We can highly recommend Boon Brokers. We are both in full time work & work late nights, but Adam was very accommodating & would work around us. Any questions or problems we had, he was happy to discuss straight away.

7 May 2026

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