Boon Brokers Reviews 

1,181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, responsive, and professional throughout the entire mortgage application journey. Reviewers truly appreciate the clear guidance, personal care, and quick replies, which consistently make complex financial procedures feel completely seamless, manageable, and stress-free. Though some customers experienced notable delays and felt that communication deteriorated over time, others faced unexpected challenges regarding strict lender acceptance. A few people mentioned that their applications took significantly longer than anticipated or that they ultimately required specialized lending assistance to successfully proceed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting advisors who are exceptionally... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as consistently... See more

Customer service

Customers had overwhelmingly positive experiences with customer service, frequently praising responsive... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being proactive,... See more

User experience

People report positive experiences with user experience, highlighting that everything is explained clearly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

We have used Boon Brokers since being first time buyers back in 2019. This re-mortgage was no different - Lucinda was super responsive and understanding with our queries as always. Thank you again fo... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lee from Boon Brokers was great at helping us finds new home insurance policy that was a great price and covered everything we needed for both contents and business use. Lee was very understanding wh... See more


Company details

  1. #39 of 88 best companies in Mortgage broker
  2. #41 of 185 best companies in Insurance broker
  3. #5 of 33 best companies in Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,181)

192 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful service. Bad communication

I contacted Boon and was handed to Jay. At first he seemed nice and helpful but that deterorated quickly.

I was trying to get the process started before Christmas last year and began in early November. At first I was told it was no problem and could have an offer by the following week.

I asked to wait a couple weeks to make my account look better. "no problem" he said. When I try to continue the process, Jay doesn't answer emails, when I call he's not available and doesn't call back. It comes to Thursday 3 weeks in a row and then he's "not in" Friday. Then the year is over. In January we reconvene, only to be told eventually I need a specialist lender and they can't help me. Awful.

Went to another Broker and am now waiting to complete, all within about 6 weeks.

15 January 2026
Unprompted review
Boon Brokers logo

Reply from Boon Brokers

Hi Shane,

We’re so sorry to hear about your review. Our aim is to provide an outstanding service to all clients, as reflected in our other reviews, so we will investigate your case thoroughly to see what could have been done better.

From an initial review of your file, we can see that there were delays caused by awaiting documents and the Christmas break. The Christmas break is an important time for our broker team to unwind, but we appreciate the frustration. Subsequently, the first week following the break is sadly always challenging due to the backlog.

Enjoy the rest of your day and thank you for the feedback.

The Boon Brokers Team

Rated 5 out of 5 stars

Excellent

Excellent, efficient, friendly and professional service once more from Lucinda.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Jay provided an excellent service and support, especially when the lender requests became challenging. Highly recommended.

26 March 2026
Rated 5 out of 5 stars

Jacob was super helpful from start to…

Jacob was super helpful from start to finish. Truly cannot recommend Boon Brokers enough. Not once did I need to chase for an update which is just amazing. Any issues were resolved super quickly and kept informed.

18 March 2026
Rated 5 out of 5 stars

Incredibly impressed!

Incredibly impressed with our experience with Boon Brokers! Adam handled our application and was extremely patient - we were extremely nervous due to a previous decline, and we dealt with a couple of sellers who took a very long time to instruct solicitors, but Adam kept in contact and reassured us our application would go smoothly - he submitted the application on Friday evening and we had the full offer on Monday morning! Would 110% recommend to anyone else looking to apply for a mortgage.

16 March 2026
Rated 5 out of 5 stars

Great

Adam was helpful from start to completion and made everything much more comfortable and convenient

3 March 2026
Rated 5 out of 5 stars

Remortgaging with Lucinda R

I have had the privilege to have been assigned Lucinda R for my remortgaging application and she has been nothing but helpful. She has spent time to answer questions on the phone and is very quick in responding to my emails also. I feel confident I will be getting a good deal for my new mortgage. Thank you for your help already and your continuing help throughout this process.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Had an exceptional experience with Boon…

Had an exceptional experience with Boon Brokers going through the process as a first time buyer. Our Mortgage Broker Luke was professional, efficient and knowledgable. No question was irrelevant. Communicated with us every step of the way, made what could have been an extremely stressful much easier. Definitely use Luke again. Thank You Luke!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Review from neeraj

Everything Luke handled was very professional and efficient. He is an asset to your organisation. Will surely deal with him again in future.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Why would you pay another mortgage broker?

As a first time buyer, buying a house alone, with absolutely no knowledge in getting a mortgage, Luke Bell made this a stress-free, hassle-free, seamless process.

Every question was answered with simple and concise answers that anyone could understand and when I threw variables in deposit and repayment terms, Luke was patient and gave me all the figures I needed to make a decision then and there over the phone. Also great in all email communications.

All the better knowing it was free. Boon get paid by the lenders so don't charge a penny. Only trying to upsell you into their insurance policies after you get the mortgage. It makes complete sense to save hundreds of pounds and get a FREE service from Boon. Would recommend to anyone. Don't waste your time and money in going with anyone else.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage

Couldn't fault. Genuinely easy,everything explained simply.
Exhausted options to ensure I knew the full picture.
Would highly recommend Jay Blackaby he was highly professional from start to finish.

20 February 2026
Rated 2 out of 5 stars

Remortgage

I would not use them again.

19 February 2026
Unprompted review
Boon Brokers logo

Reply from Boon Brokers

Hi Tani,

We're so sorry to hear about your review.

Having checked your file, we can see that you experienced frustrations with your solicitor after the Mortgage Offer was issued. It's worth stressing that mortgage brokers are only responsible for progressing cases to the Mortgage Offer stage. After this point, we have no control over the legal case process. That is entirely at your solicitor's discretion.

I note that you contacted our broker team frequently after your Mortgage Offer was issued but, again, we are unable to assist your solicitor with their side of the transaction.

I can see that your mortgage application was offered in a timely manner, but it's a shame you experienced issues with your solicitor.

Have a lovely day,
Boon Brokers Team

Rated 5 out of 5 stars

First time buyers

First time buyers who really have no knowledge of how this all works.
Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense.
Kathryn's responses are always very quick & im very impressed with how quickly she has processed our paperwork & got our mortage offer through. Absolutely has taken all the stress of us.
Thankyou so much for all your help, patience & navigating us through buying our first home.

18 February 2026

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