First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #39 of 88 best companies in Mortgage broker
- #41 of 185 best companies in Insurance broker
- #5 of 33 best companies in Property Investment
Written by the company
Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.
Contact info
Tumbledown, Norwich Road, Woodton, Bungay, Suffolk, NR35 2LP, Norwich, United Kingdom
- 01508 483 983
- admin@boonbrokers.co.uk
- boonbrokers.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful service. Bad communication
I contacted Boon and was handed to Jay. At first he seemed nice and helpful but that deterorated quickly.
I was trying to get the process started before Christmas last year and began in early November. At first I was told it was no problem and could have an offer by the following week.
I asked to wait a couple weeks to make my account look better. "no problem" he said. When I try to continue the process, Jay doesn't answer emails, when I call he's not available and doesn't call back. It comes to Thursday 3 weeks in a row and then he's "not in" Friday. Then the year is over. In January we reconvene, only to be told eventually I need a specialist lender and they can't help me. Awful.
Went to another Broker and am now waiting to complete, all within about 6 weeks.

Reply from Boon Brokers
Excellent
Excellent, efficient, friendly and professional service once more from Lucinda.
Very happy
Jay provided an excellent service and support, especially when the lender requests became challenging. Highly recommended.
Very helpful and great for first time…
Very helpful and great for first time buyers like me - felt very reassured
Jacob was super helpful from start to…
Jacob was super helpful from start to finish. Truly cannot recommend Boon Brokers enough. Not once did I need to chase for an update which is just amazing. Any issues were resolved super quickly and kept informed.
Incredibly impressed!
Incredibly impressed with our experience with Boon Brokers! Adam handled our application and was extremely patient - we were extremely nervous due to a previous decline, and we dealt with a couple of sellers who took a very long time to instruct solicitors, but Adam kept in contact and reassured us our application would go smoothly - he submitted the application on Friday evening and we had the full offer on Monday morning! Would 110% recommend to anyone else looking to apply for a mortgage.
Fantastic Experience
I had a fantastic experience with Lucinda, very professional throughout and friendly to work with - thank you! :)
Great
Adam was helpful from start to completion and made everything much more comfortable and convenient
Make the process easy!
Kathryn, has helped us with a couple of remortgages over the last few years, she is always very helpful, clear in communication and makes the process easy!
Remortgaging with Lucinda R
I have had the privilege to have been assigned Lucinda R for my remortgaging application and she has been nothing but helpful. She has spent time to answer questions on the phone and is very quick in responding to my emails also. I feel confident I will be getting a good deal for my new mortgage. Thank you for your help already and your continuing help throughout this process.
Lucinda was excellent highly reccommend.
Had an exceptional experience with Boon…
Had an exceptional experience with Boon Brokers going through the process as a first time buyer. Our Mortgage Broker Luke was professional, efficient and knowledgable. No question was irrelevant. Communicated with us every step of the way, made what could have been an extremely stressful much easier. Definitely use Luke again. Thank You Luke!
had an amazing experience with adam
had an amazing experience with adam! really helped me and never gave up on me to get my mortgage! thank you so much i really appreciate it !
Review from neeraj
Everything Luke handled was very professional and efficient. He is an asset to your organisation. Will surely deal with him again in future.
Why would you pay another mortgage broker?
As a first time buyer, buying a house alone, with absolutely no knowledge in getting a mortgage, Luke Bell made this a stress-free, hassle-free, seamless process.
Every question was answered with simple and concise answers that anyone could understand and when I threw variables in deposit and repayment terms, Luke was patient and gave me all the figures I needed to make a decision then and there over the phone. Also great in all email communications.
All the better knowing it was free. Boon get paid by the lenders so don't charge a penny. Only trying to upsell you into their insurance policies after you get the mortgage. It makes complete sense to save hundreds of pounds and get a FREE service from Boon. Would recommend to anyone. Don't waste your time and money in going with anyone else.
Mortgage
Couldn't fault. Genuinely easy,everything explained simply.
Exhausted options to ensure I knew the full picture.
Would highly recommend Jay Blackaby he was highly professional from start to finish.
Exceptional service from start to…
Exceptional service from start to finish. Adam was very informative, helpful and approachable and kept in contact throughout the entire process.
Good communication and liable and Good experience staff
Good communication and great service with quick response
First time buyers
First time buyers who really have no knowledge of how this all works.
Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense.
Kathryn's responses are always very quick & im very impressed with how quickly she has processed our paperwork & got our mortage offer through. Absolutely has taken all the stress of us.
Thankyou so much for all your help, patience & navigating us through buying our first home.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







