Boon Brokers Reviews 

1,181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff for providing clear guidance, making complex applications completely straightforward, and answering all questions promptly at every stage. People deeply appreciate the entirely seamless and stress-free mortgage journey, noting that professional expert advice and regular status updates are always delivered efficiently. Some reviewers were not happy with extended delays, ongoing communication issues during application steps, and unfortunate instances where advisors ultimately could not assist them. A few consumers also mentioned feeling frustrated when responses slowed down significantly over time or when their specific mortgage requirements could not be met successfully.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and dedication... See more

Service

Clients share positive opinions on service, highlighting a seamless, efficient, and professional experience... See more

Customer service

Customers report positive experiences with customer service, noting that agents are exceptionally helpful,... See more

Response time

Consumers find response time to be exceptionally positive, noting that inquiries and emails are answered... See more

User experience

People report positive experiences with user experience, highlighting a stress-free and smooth process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lee from Boon Brokers was great at helping us finds new home insurance policy that was a great price and covered everything we needed for both contents and business use. Lee was very understanding wh... See more

Rated 5 out of 5 stars

Really great service from Kathryn Hailes, she's been polite and professional all the way throughout our mortgage application and has been a real help with answering our questions. Speed of replies hav... See more


Company details

  1. #39 of 88 best companies in Mortgage broker
  2. #41 of 185 best companies in Insurance broker
  3. #5 of 34 best companies in Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,181)

192 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended by a friend - I can see why!

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I felt completely confident that I was receiving excellent support and advice. We talked through a range of scenarios and options, and things progressed very quickly from application onwards. Thank you - I am really glad to be working with you.

17 February 2026
Rated 5 out of 5 stars

Would highly recommend 🙌

Fantastic experience with Luke Bell from Boon Brokers! Would highly recommend as the communication was fab and made the process much less stressful than could be for first time buyers. From start to finish excellent service would definitely use again.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Support, trust and peace of mind every time.

We honestly couldn't be more grateful for our outstanding mortgage Broker, Jay. This is now the third time he has helped us with our mortgage, and each time we are reminded how lucky we are to have someone so supportive, professional, dedicated and truly acting in our best interest. Jay helped us from our very first mortgage application through to remortgaging, guiding us and explaining every step of the way. This is stressful process, but Jay always make the process fell calm and manageable in timely manner. We felt listen and we have been gently guided through the entire journey. It is really rare to find someone in this field, who combines professionalism with real kindness and heart. Thank you for always going above and beyond, for reassurance and for making even complicated things feel simple. We truly appreciate all your support, all replies to our countless emails, when we needed explanations and answers. We wouldn't trust anyone else, which is why we keep coming back like a boomerang every time we need mortgage advice.

26 January 2026
Rated 5 out of 5 stars

Kathryn at Boon Brokers is a gem

We have used Boon Brokers on multiple occasions for a couple of house moves and new mortgage applications, also when it comes to getting a new deal on the mortgage. Kathryn at Boon Brokers is very efficient, knows her stuff and is so quick to help. We wouldn't hesitate in using Boon Brokers again, and wouldn't hesitate in recommending them.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Lucinda at Boon Brokers - Excellent Service

I have found Lucinda at Boon Brokers to be an excellent guide in helping me with my equity release, very helpful, very knowledgeable, great to work with and very quick at responding to emails, phone calls and managing everything to do with organising it.
I strongly recommend anyone thinking about equity release to talk to Lucinda, you won't be disappointed.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Lee Arbon for dealing with our house insurance, he was fast and efficient and found us a good deal, a lot better than our previous insurance. Highly recommended.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Team, Excellent Service

I cannot thank the Boon Brokers team enough for their help; we have used them since we brought our first house in 2019 and will continue to use them for years to come. Lucinda is always extremely helpful, but this time around she went above and beyond to help us through a remortgage and land split process which without her expertise, guidance and infinite amount of patience we absolutely would not have been able to achieve. We always recommend Boon Brokers and will continue to do so for years to come.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

All round great!

Lee from Boon Brokers was great at helping us finds new home insurance policy that was a great price and covered everything we needed for both contents and business use. Lee was very understanding when I couldn’t make phone calls due to a newborn and managed to help us through email only and it really helped! Thank you.
We love boon brokers for both insurance and mortgage renewals and would highly recommend

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Lucinda was our contact

Lucinda was our contact, she provided promptly with the information needed and answered all queries we had.
Would recommend on the service we have been provided with.

21 January 2026
Rated 5 out of 5 stars

Great Experience

I've always had great experience dealing with Boon Brokers and my latest experience with Lucinda has been fantastic. She was always quick to respond to emails and helped get a great deal on a remortgage - thank you!

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

From start to finish, Boon Brokers make the daunting task of finding and securing the right mortgage easy, simple to follow, seamless and quick.
Their communication is excellent, they deal with queries quickly and guided me through from my first enquiry to the final mortgage offer. I would highly recommend them.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Service

10/10 I've been supported by Kathryn Hailes recently with 2 mortgages and her service has been second to none. Kathryn has always been prompt in responding and updating me on better rates and is just generally a pleasure to work with. I highly recommend her

22 January 2026
Unprompted review

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