Boon Brokers Reviews 1,122

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, making the entire process smooth and stress-free. Many people highlight the outstanding customer service, noting the quick response times and efficient handling of inquiries. The overall user experience is frequently described as excellent, with consumers appreciating the clear explanations and guidance provided. However, some customers experienced delays, with one reviewer mentioning a mortgage offer being unreasonably delayed for over a month. A few other people also felt that the initial positive experience deteriorated, leading to a prolonged process and eventual inability to secure a suitable lender.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional support received. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, knowledge, and... See more

Response time

Customers generally report positive experiences with response times. Many reviewers praise the quick and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received. Every question we had was an... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lucinda has been fantastic! She’s incredibly helpful, always quick to respond, and explained the whole process clearly. She also kept us updated when the mortgage rates dropped and managed to secure u... See more


Company details

  1. #41 of 83 best companies in Mortgage broker
  2. #39 of 171 best companies in Insurance broker
  3. #4 of 31 best companies in Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Lucinda is such a star! Highly recommend

Lucinda helped me with my case. It was super efficient and smooth from the beginning, we had a call and I explained brief background to her then I need to fill a fact-find form. All super straightforward and I cannot be more grateful for the help!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Jay, has been really helpful in getting my mortgage application sorted and would reccomend him to anyone looking for some advice. This is the second time i have used Boon Brokers and they have great access to the lending market and in my experience can obtain better deals than other brokers available.

2 October 2025
Rated 5 out of 5 stars

Our experience

We've used Boon Brokers for the past 15 years and will continue to do so.

We have never felt the need to look elsewhere and trust them as experts in their field. Lucinda more recently has been acting as our advisor and she has been exceptional.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

FTB - With Jacob

Jacob has been outstanding in the process of helping me to buy my first home. Providing me with plenty of guidance and information along my journey.
Always professional, friendly and responsive I couldn’t recommend enough!
Also using Boon Brokers portal etc on there website was simple and clean.
Great experience all around.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Boon Brokers simply the Best Brokers in UK!!!

What made my experience great with Boon Brokers is the honesty, warmth, professionalism and promptness in dealing with my husband and I concerning our mortgage. I had already lost hope of getting a good mortgage broker. My husband went to google and found Boon Broker. I doubted the ability of the above named Brokers to perform. But the first day I spoke to your staff Adam Davis. I was convinced we were dealing with the right person. He was so professional, passionate and committed to helping us get a lender and he did. I’m so impressed and I will continue to recommend Boon Brokers to anyone around me, family and friends. Thank you so much for coming to our aid. His voice is so suiting “leave that with me Bruno “ gives us great hope and assurance. Thank so very much. Adam Davis.

1 October 2025
Rated 5 out of 5 stars

Thank you Josh L!

Josh has been helping us for over a year now, our sellers kept pulling out and it hasn't been easy but Josh has been very responsive, quick, patient and supportive.

One day the top of chain pulled out right before we were all ready to exchange, we were very sad and deflated, over the phone Josh tried to cheer us up. He is so kind and sweet.

We had talked with some other brokers too and believe he really got us the best product, lowest rate and no additional fees. We finally exchanged!

27 September 2025
Rated 5 out of 5 stars

Brilliant experience with Lee for home/contents insurance

I had a brilliant experience with Lee Arbon at Boon Brokers, who supported me throughout the purchase of my flat with help and advice on various insurance options. There's so much to keep track of of course during this process and Lee checked in frequently and made it really easy to make sure i'm covered from the moment i need it. Thanks so much Lee! Highly recommend

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service provided

Great service provided to get a first time buyer mortgage after our first application was refused. Process was straightforward and any queries we had were answered quickly.

16 September 2025
Rated 5 out of 5 stars

I worked with Luke at Boom Brokers to…

I worked with Luke at Boom Brokers to sort out a remortgage as a single applicant, and honestly I couldn’t have asked for a better experience. I was really anxious about the whole thing but Luke kept me in the loop every step of the way. He answered all my questions and explained things clearly, and just made everything feel way easier than I expected.

I’ll definitely be going back to him next time can’t recommend him enough!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

helpful, informed and responsive

Very helpful overall, informative and flexible advice and felt informed through the process, always available when needed and very responsive. Thank you and BIG shout out to Jay!!!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Jay

Jay was very helpful and gave us sound advice. He always responded timely and was patient with all of the questions we had!

21 October 2024
Unprompted review
Rated 5 out of 5 stars

I've used Boon Brokers for the last 2…

I've used Boon Brokers for the last 2 remortgages, and each experience has been smooth and hassle free. Reminders are sent well in advance and Jay was fantastic in laying out all of the options and gave balanced advice based on my situation at the time which was super helpful.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Unfailingly positive experience - always go with Boon

We have always had a positive experience with Boon Brokers and Lucinda since we first consulted them to arrange our mortgages. Lucinda has without fail been friendly, responsive, great at answering all of our questions and clearing up any uncertainties. We've recommended Boon to everyone we know, and will continue to use Boon Brokers whenever we need help.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service as always!



Working with Jay was such a positive experience. He made the mortgage process feel straightforward and manageable, which is not an easy task. Every step was explained clearly, and I always felt like I understood my options.

He’s quick to respond, patient with my many questions, and genuinely focused on finding the right fit for me rather than just rushing things along. That level of care really stood out.

Because of his guidance, everything moved smoothly from start to finish, and I ended up with a mortgage I feel confident about. I’d happily recommend Jay to anyone needing advice or support with their mortgage journey.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

All my recent dealings with Boon Brokers have been excellent, particularly Jay Blackaby and Jacob Marjoram, whose professionalism, efficiency and care were very much appreciated. Although I was just needing advice and a Mortgage Capacity Report at this stage, I still felt like a valued client and that nothing was too much trouble. So very refreshing in today's world!
I would be very happy to fully recommend this company.

11 September 2025
Unprompted review

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