Boots Opticians Reviews 

I was helped by Sharon who was lovely and very professional, though all the staff were excellent. You're made to feel welcome and relaxed.
Very impressed by the whole experience. Thank you.

The staff at Boots Northfield are amazing. From the thorough and professional
eye test right through to expert assistance choosing suitable frames. A very professional and friendly service- thank you.

I had my eyes tested on Monday morning at the poole dorset branch and just wanted to say how happy I was with the service, the lady who did my test was very informative, she gave me great advice and was friendly, the staff who booked me in and took my payment where lovely too.

Daniel is always thorough, helpful, friendly and extremely professional in your Clydebank Boots Opticians branch. Excellent all round staff experience.

⭐⭐⭐⭐⭐ Absolutely brilliant service at Boots Opticians Wimborne!

Huge thanks to Frances, Johnny and Demi who were all absolutely great from start to finish. Everyone was so friendly, professional and took the time to explain everything clearly. Nothing was too much trouble – they made the whole experience really easy and pleasant. Great team, excellent care, I couldn’t recommend them enough! 😊 thank you Brian B

Customer care at Boots Opticians, Chichester West Sussex was First Class. Thank you Peter for your kind, professional and knowledgeable service. You helped my husband choose the correct frames and explained the fitting process. We really appreciate your time, friendly approach and care. You are an asset to the Chichester branch.

Awful! Don't bother with Boots. I've been waiting over 3 weeks for 2 pairs of glasses, standard single vision lenses from their own brand so nothing special. Still waiting, no contact from the branch, and they had the cheek to send me a letter today offering 1/2 price off a second pair of glasses etc.. I still haven't received the two pairs I have already ordered. Walton on Thames branch. Please don't send me your standard reply asking for my details.

Good professional service.

Bought two pairs of reading spectacles, and later discovered that the charges did not correspond to the advertised discount of buy one, get second half price. Phoned branch and was told discount did not apply to sunglass frame spectacles. They offered me a goodwill discount to match the offer, because of the misunderstanding. Spectacles ready 5 days later, picked them up, and all fine.
The invoice provided is very poor, one margin chopped off, layout confusing, and codes / subjects unclear. Simple editing by a novice could improve it. Upon collection I requested a new invoice to reflect the correct charges, and the second invoice was more professional, but failed to clearly identify the credit paid. Boots needs to urgently improve their printing format for invoices, as the current state is unprofessional

Popped in to Macclesfield shop as wife glasses fell off and screw came out the staff were really nice and sorted the glasses out right away without any fuss or frustration with us so thank you to the lovely chap and lady who helped. Thank you

Rude abrasive staff.
I ordered a pair of varyfocals costing over £400 and Contac Lenses. I was going to attend for contact lens fitting but Boots cancelled the appointment.
When I went to pick up the glasses I was asked to pay for them as I expected.
I asked for the discount on the frame which is 50%.
The assistant said the till would not allow her to do a refund. I did not take the glasses away.
The Manager rang me today and said none of her staff would ask me to pay for the glasses until I had signed up for contacts.
Basically I was being called a liar.
All she had to say was she would refund me for the glasses and I could then attend to fit the contacts. What a total waste of time and money.
My advice would be to go elsewhere.
I

We were seen by Cordelia who was absolutely amazing showing my 15 year old son how to put his contact lenses in. Plenty of time and great tricks. So happy and helpful made the experience great! Thank you

Excellent service from the start at Merry Hill Boots opticians.
Appointment on time, no waiting around, very professional, helpful and friendly staff.
Optician gave me details of my eye test, answering all my queries, offering very good advice. I didn't feel rushed at all.
Great selection of frames which made it difficult for me to choose!
Eventually I chose frames, lenses, payment made and appointment for collection.
A 2 week wait, fitting, etc.
Very happy with new new varifocal glasses.
Great service, would definitely recommend Boots Opticians.

Total carnage ! Took an hour and a half for routine eye check ! No explanation as to glass required . Graduate use manual processes rather than normal procedures ! Never again !!!

I ordered a prescription glasses at Boots store in Kingston in person with a frame on Saturday 10th Oct around 5pm and paid by credit card.

On Sunday 11th October I went back around 3pm and requested to change the frame as I didn't think the original frame was high quality enough for a £324 glasses with expensive lens.

Given that it was weekend and nothing could have been made over the last 24 hours I thought this could be a just a paperwork change. However, the manager on the day was adamant that they cannot change anything as the order was made even though it was the weekend and I informed them less than 24 hours of the original order. Not to mention that the there is 2 weeks lead time to get the glasses.
The manager at Kingston couldn't be told anything and didn't want even to try to help in any way. So much for the Boots claim of “Complete Satisfaction Guarantee” which obviously is lots of BS.

I have always been with Boots for many ,many years they are the best company out there in my opinion the customer service i get from them is second to none they are so supportive of my situation and understanding

Had my right eye checked as it gets blood shot,very nice friendly staff,made me feel at ease,professional, nothing is to much trouble, the best.

Just a nice friendly bunch in the Penzance Branch

Very helpful and friendly staff -Shanine and Sally

Very Disappointed. Zero score. Haven't had time to check the law but close to routine mis-selling of retinal examinations. Mid August 26 I arranged an eye test at Coventry, Daventry Road. Clerk/ Receptionist was routinely offering a 3 choices of retinal examination up to £50 (observed with other customers). I went for the £50 as had previous retinal tear went through it and waited for feedback from her...none... and later from ophthalmologist.... again none. After he'd said we were finished I reminded him I had had the retinal examination. He clearly hadn't seen/checked it and was evidently surprised I'd gone for the £50 "Ultimate". I gave me some feedback... but this was purely by chance. Not impressed, wrote late that month to Customer care at Nottingham and got a reply with link to some FAQs and a reference number! No contact back since despite my reminders and evidently no investigation. Rival Opticians nearby offer same retinal examinations at less than half price and only offer the higher examination on Ophthalmologist's recommendation.