I ordered products from Boots on 23rd December... according to the online tracking it was estimated to be delivered 31st December 😒 I am still waiting and it is now 5th january??? I have filed my c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was in boots golden island on sat and the customer service was appalling. I had first to deal with an older lady small long blonde hair who was the most ignorant person I ever had to deal with. Ithe... See more
Company replied
Customer service via email is very poor. I emailed a complaint about their packaging, as the box was not secure and items could easily have fallen out of the bottom,thankfully they didn’t. No reply... See more
Company replied
Mostly, I am receiving old stock medicines, and the delivery is also very late because An Post is very slow. I wish Boots would use DPD for higher-value orders.
Company details
- Health and beauty shop
- Beauty supply store
- Chemist
- Online Prescription Medication Vendor
- Perfume store
- Pharmacy
Written by the company
Boots is Ireland’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 90 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.
Contact info
1.8
Poor
780 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the online app is so horrible
I am so done with boots. I ordered my things and they cancelled my order 3 times (despite the payment being successful) and they said it was something with internal’s checking verification. and i tried to understand. but how does it make sense that they are verifying my account now? ive ordered 2 times on the app. and with my own money? they cancelled it with that reason????? and the worst part is i called the cust service to ask what can i do about this. and they said oh they can’t tell me the real reason behint it because it was security thingy. ANDDD THEY SAID THERE IS NOTHING THEY CAN DO FOR ME JUST WAIT FOR 72 HOURS FOR COOLING OFF PERIOD. LIKE WHAT DO YOU MEAN?????? HOW COME YOU DID THAT INTERNAL CHECKING BUT YOU HAVE NO SOLUTION TO CUSTOMER??? THAT MAKES NO SENSE. YOU DIDNT VALUE YOUR CUSTOMERS AT ALL. while the cust service person did speak nicely, im just frustated how did boots do this without any reasons and without any solutions? it’s insane
23 May 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I have always got my orders on time but…
I have always got my orders on time but this morning i recived my order of my foundation and recived an empty box my order was stay perfect no 7 .3 for the price of 2 .my name is Bernie Downey and my address is shanaknock annacarty co Tipperary. Code E34x622 ref no 832740332 if you can help me i would realy appriciate it thanks so much
22 May 2026
Unprompted review
The security staff are rude and…
The security staff are rude and dangerous in the waterford store at George's Court waterford
22 May 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Item missing - customer service no response
Received my order last Tuesday. One item missing. Chasing them for a response for 4 days now. Absolutely no response.
I have followed the complaint process and still waiting for over a week with absolute no response. (27/05/2026)
22 May 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Excellent staff
I went into boots upper glenageary road I could not find the product I was looking however a very polite staff member helped me to locate it.
I spoke with two very professional,helpful members of the staff who advised me with respect to my product.
That was my first time in the store I certainly will be shopping there again.
Linda Corlett
22 May 2026
Unprompted review
Completely bad experience in dispensing…
Completely bad experience in dispensing medication and then being ignored by Customer Service
Contacted customer service on 13 April and detailed the totally unprofessional and horrendous experience.
No updates from Customer Service or even how this will be resolved and sorted in the future.
Contacted Customer Service again two days ago and still no update
Totally unprofessional pharmacy and totally forgot that it is customer who keeps them going
No I would not recommend their so called customer service
Following on from reply from Boots - those options were availed of from the webiste - to no avail
Just standard non customer service words
10 April 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Very poor customer service from Boots…
Very poor customer service from Boots Ireland. Delayed orders, lack of communication and customers being left without proper updates for days. I had to repeatedly contact support myself just to get basic information.
Really disappointing experience and definitely not the level of service I would expect from such a large company. Be careful if you need your order on time.
14 May 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Negative online shopping experience
I bought a item online for home delivery that cost 45 Euro. Boots sent the wrong order. I contacted Boots twice via email to complain and ask how to rectify the problem. The response took a week and the reply said to bring the item back to a Boots store for exchange. Prior to ordering online I had looked repeatedly in stores for this item, I know it is not available in most Boots stores. The order was placed online to ensure I get the item and to make the shopping experience easier. Unfortunately the whole experience has been negative and far from easy. If Boots continue to offer an online service, they need to ensure they have an efficient policy in place to rectify problems. especially when they are at fault and not to expect the customer to sort out the issue themselves. Overall a very annoying and frustrating online shopping experience.
8 May 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Currently pregnant picked up the wrong…
Currently pregnant picked up the wrong pregnancy vitiams I picked up omega 3 concercaption instead of during pregnancy . These vitiams cost me €25.i realised when i came home . The box was full sealed and untouched and I had my receipt. I went back into the shop and no way would they swap them out even tho I had the receipt and only brought . We are in a cost of living crisis €25 is a lot of money and these vitiam are of no use to me . I was going to shop boots for all my pregnancy bits but I will never shop there again
9 May 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Very disappointed.
Douglas shopping center Boots.
I'm giving 1 star because I had very unpleasant experience today with one of the sales assistant. She was very unhelpful and arrogant.
7 May 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Awful Boots experience
I asked TWO assistants behind the counter if I was buying the right replacement head for my electric toothbrush (Iah the brush and old head with me and showed them). They said yes. It didn't fit and when I went back to the store they wouldn't refund me and told me rudely to 'read the back of the receipt' for the exchange policy. I would have accepted the policy if they had said they don't know if the news heads would fit, but THEY told me it would before I bought it, now I am left with the wasted cost and somehow they are angry with me??
6 May 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Where is my order?
I used the special Tuesday online offer to order on 28 April. I was going to be away for the next week so I requested delivery to the Boots store near to where I would be so that I would receive the goods (tablets I had run out of etc) as soon as possible. I got a message that they'd be there "on or, before May 1". I rang the store on 1st and 2nd and the goods still hadn't arrived. I rang Customer service to be told that my order had been sent to the wrong place but they couldn't tell me where! I was told that it would be redirected to the requested store. However as I would be gone by the time it arrived, it would be sent back and I would get a refund. The cost was enough- over Euro 64 - that I would have qualified for home delivery. As I was going away I had thought I'd get it sooner through a store. What a mistake!
I wondered could it now be delivered directly to me. No.
This experience has been extremely frustrating and Customer Service has been very unhelpful. On the other hand anyone in store that I spoke to was most pleasant but unable to help.
2 May 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I used to be a very good customer of…
I used to be a very good customer of Boots but lately their customer service is appalling. I’ve sent in numerous emails regarding an issue with my advantage points. They’re not being added to my account correctly, I’ve sent pictures showing this but every reply from their support just asks the same questions that the previous agent just asked. I’m not shopping with them anymore as it’s not worth the hassle and there’s plenty of other companies to shop with.
19 April 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Divest and tell all you know not to shop here
I would recommend against shopping online at Boots. They did not deliver two of the items in my order and will not refund me, essentially stealing my money. I have now moved my custom to an Irish online pharmacy(Inish Pharmacy) and recommend divesting from companies like Boots who are untrustworthy and not customer focussed. Any response from Boots on Trustpilot is also an untrustworthy copy-paste job; I reached out after their response on my last review and there was no change in reply behind closed doors.
21 April 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
A very happy customer
I was in Liffey Valley on Saturday 18th April and as l was passing Boots a girl asked me if l would like to listen to a demonstration on their new range No 7 Prime Forever, it was beautiful, creams felt so lovely on my skin. When demonstration was over the lady asked us to look under our chair. I was the winner. I won all the products value 170 euro, l was so thrilled it made my day and week.
I also go my skin tested on the No 7 counter which is free for everyone.
The staff were all so lovely definitely a No 7 customer for life and l will tell all my friends. Thank you so much
18 April 2026
Unprompted review
Website has several bugs...
Website has several bugs affecting user experience. Including
Inability to properly save state on user login
Inability to properly save state of user's basket
Server generates incorrect redirect links leading to URI too long errors. I cannot log in because of this. My user experience is completely halted.
All of these are server-side errors that should not be apparent in a company this big.
Get a college cs student to do it. It's embarrassing for a company like this to have a website as bad as that.
Was going to spend a decent amount of money on products but the inability to log in, check my basket or properly generate redirect links made me stop and choose another retailer.
18 April 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Worst customer service ever
Worst customer service ever! Another delivery and all smashed, no response from boots. If that's how it suppose to look, the business will close soon.
16 April 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I qualified for Boots Clinique offer but did not receive my gift
I qualified for Boots Clinique offer of free gift with purchase of two products. Boots did not include the gift in my delivery, claiming when I complained that it was subject to availability. However over a week later the offer is still available on their website. So for over a week they have been scamming customers to purchase 2 Clinique products for a gift they apparently don’t have in stock. Disgraceful
7 April 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Boots has handled this appalling…
Boots has handled this appalling situation extremely poorly and I want an immediate resolution.
I placed an order through the Boots app on 3 April for home delivery, order number 822209752. On 8 April, Boots delivered the wrong package to me. I contacted customer care immediately by email at 10:50am to report their mistake and to ask where my actual order was.
By 10 April, I had still received no response, which is completely unacceptable. I then had to call customer service myself. My first call was a terrible experience. The representative was unhelpful, and when I asked to speak to a supervisor or manager, the call was ended. That is not acceptable customer service under any circumstances.
I called again and, while the second representative showed more empathy, the outcome was still unacceptable. Boots are effectively holding both my order and my money hostage because they refuse to issue a refund or resend my original order until I return the incorrect package that they sent in the first place, either in store or via An Post.
This is Boots’ error, yet I am the one being inconvenienced, left without my order, and potentially waiting up to 14 days to get my money back or receive what I actually paid for. That is disgraceful service and a completely unfair way to treat a customer.
10 April 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Unreliable Delivery, Used Item, Zero Accountability – Boots Online Fails on All Fronts
Terrible experience – avoid ordering urgent or expensive items from Boots online.
I ordered a car seat with a 6-day delivery window. It didn't arrive. When I called, I was told to wait another day, then another, and eventually informed I'd need to wait 10 business days before a replacement could even be considered. To resolve it myself, I contacted the delivery partner directly and arranged to collect the item from their distribution unit.
On getting home, I discovered the car seat had scratches. When I called customer care, I was given a supplier contact number and told to deal with them directly, apparently per Boots' own T&Cs. The number didn't work. Calling back, I was then told the item came from a Boots warehouse and would need to be returned and inspected before a replacement could be sent. I explained this was urgent as it was affecting plans with my family. I was told that if I returned it in-store, a replacement would be dispatched immediately.
That wasn't true. After returning it in-store, I was told the operations team would need to inspect it first. Calling again, I was informed the approval process could take 1–14 days, with no guarantee on delivery timeframes. The advisor ended the call without apology.
Four calls. Contradictory information every time. A used item. Delays I had to solve myself. I would not recommend ordering anything time-sensitive or high-value from Boots online.
10 April 2026
Unprompted review
Reply from Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.