Overall, user friendly, once you get to know your way around the facilities. The only downside was the limited number of templates based on cover styles. I created a shared memory book for my sister,... See more
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Review summary
Created with AI, based on recent reviews
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I have regularly used Boots photo over the years and have been very happy with the service. The end products look amazing and are much admired by friends and family. The new website took a little long... See more
The ease of the interface and ordering process made it very easy to place the order. The feedback on the uploaded image quality, and if it was sufficient to give a high quality result is also useful... See more
Great online ordering service! Fab quality prints. Very happy with Bootsphoto.com. Good prices, online mgmt system very easy to use and navigate, delivered in good time!
Company details
- #33 of 38 best companies in Photo printing service
Written by the company
For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!
Boots Photo
Written by the company
Contact info
PO BOX 4395, CV34 9DN, Warwick, United Kingdom
- 01926 463 605
- bootsphoto@cewe.co.uk
- bootsphoto.com
4.1
Great
17K reviews
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Wasted an hour in store
Went to boots longbridge to get some prints. Couldn't get either machine to work with leads. No internet connection.
Tried blue tooth which took do long we abandoned it. Was in the store for an hour with various members of staff trying to help.
Went home and looked up M Spielman. Realised we could simply download the pics and click and collect. Wish we had known sooner...was so simple, same price as boots. I know what to do in future.
10 April 2026
Unprompted review
Reply from Bootsphoto.com
jane chamberlain,
We’re sorry to hear about your experience at the store and understand how frustrating this must have been.
We’d also like to mention that we offer do a click and collect service, which allows you to pre select your images using our app and then collect the prints in store. We apologise if this option was missed. We completely understand your decision to leave after spending so much time trying to get the machines to work.
Thank you for taking the time to share your feedback. We appreciate it and hope we can provide you with a better experience in the future.
Kind Regards,
Mya
Customer Service Support.
It was supposed to take 2-3 working…
It was supposed to take 2-3 working days. Now it’s going to take 10 days and be late for a major birthday with no warning that it was going to be late until well after the delivery date. Really poor.
4 April 2026
Unprompted review
Reply from Bootsphoto.com
Graeme Duncan,
We are very sorry to hear that you were not satisfied with our service.
We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.
Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.
Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 01926 463 605
Email: bootsphoto@cewe.co.uk
Or
Live Chat
Kind Regards,
Mya
Customer Service Support
brilliant product
brilliant product, however, it was not easy to complete the task this time. Is there any way of simplifying the process?
thank you.
6 March 2026
Well Satisfied
It was a large order which would have taken ages to print out at a Boots store. Will use from now on for future prints.
19 March 2026
Easy design, great quality case for fair price
I ordered a custom phone case for my Pixel 9 XL Pro. The browser design app just worked properly, was easy to use and provided a nice preview of my custom case and how it would look on my phone. Turnaround was fast and the gorgeous new case was packed well for delivery. It has already held out VERY well from two drops - the lip on the screen side is enough to protect it from impact. And a much better price than sites like Casetify (their browser design apps don't even always work well!). Would definitely buy again.
14 March 2026
Would you please stop asking me for a…
Would you please stop asking me for a review. I wrote a really bad review many weeks ago which you seem to be ignoring. This is most annoying.
3 March 2026
Reply from Bootsphoto.com
customer,
We apologise that our review requests are frustrating, especially after your previous negative experience. We're looking into why your initial feedback was missed and appreciate you bringing this to our attention.
Kind Regards,
Mya
Customer Service Support.
Good quality print
Got one as a gift with a photo of my family and my mum loves it. It came out really well.
9 March 2026
I would have liked to have saved my…
I would have liked to have saved my photo project so I could have some days to go over what I wanted. But everything else was good & the photos came back nice.
17 March 2026
Reply from Bootsphoto.com
Angela Roy,
Thank you for your feedback, and we’re pleased to hear that you were happy with the photos.
We apologise that it wasn’t possible to save the images as a project in this case. We understand how useful it would be to have more time to review and make changes, and this is something we’ll pass on as feedback to the relevant team. Thank you for taking the time to share your experience with us.
Kind Regards,
Mya
Customer Service Support.
The ease of the interface and ordering…
The ease of the interface and ordering process made it very easy to place the order. The feedback on the uploaded image quality, and if it was sufficient to give a high quality result is also useful.
Having a faster turn around time in receiving the item would make the service even better
16 March 2026
Unnumbered and colour balance appalling.
514 photos ordered. None of them had any info (eg image number) on the back. Additionally, many were muddled up within their cardboard folders. Also, the red colours were brown and the images all too dark, meaning that the detail in the pictures (which were of embroidery) were unclear. Very disappointing.
I rang the helpline to be told that sometimes the photo processing printed numbers, and sometimes they didn't: it wasn't guaranteed, but that I could return them all if I wanted and they would send a postage label.
As I was away in a remote location on holiday at the time, this was not possible.
I won't be using Boots Photo again - it isn't what it used to be!
16 March 2026
Reply from Bootsphoto.com
Kate,
We are very sorry to hear that you were not satisfied with your order.
Unfortunately, there is no way for us to guarantee that your images will be printed in a specific order, as the printing process is entirely automated. Different labs contain different photo print production machines; some print dates on the back of photos while others do not. As we cannot guarantee that a date will appear, this is not something we advertise or offer.
While we cannot control this aspect, we recognise that it is not ideal and sincerely apologise for any inconvenience it may have caused.
Regarding the image quality and colour concerns, the prints would need to be returned for investigation. Unfortunately, as you were unable to return them, we were limited in what we could do in this case. I apologise for the inconvenience caused.
We value your feedback and will take it into consideration as we continue to improve our services. Thank you for your understanding.
Kind Regards,
Mya
Customer Service Support.
Not happy with the order and collect…
Not happy with the order and collect service. I waited at the Crewe photo station for 15 minutes stuck on the screen ‘order is being requested’, with a screaming baby.
There were no instructions on what to do and then the machine asked me if I’d like to cancel. I never got my photos.
I asked the staff in boots for help but they said as it’s third party they couldn’t help.
4 April 2026
Unprompted review
Reply from Bootsphoto.com
Anna,
We are very sorry to hear that you were not satisfied with our service.
We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.
Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.
Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 01926 463 605
Email: bootsphoto@cewe.co.uk
Or
Live Chat
Kind Regards,
Mya
Customer Service Support
The cushion is so soft to the touch and…
The cushion is so soft to the touch and the HD quality of the photo printed onto it is outstandingly brilliant! The price reflects the quality of the cushion-the image was exactly the same quality of the uploaded photo but bigger, I was blow away by the quality!
15 March 2026
Excellent product excellent results and…
Excellent product excellent results and speedy despatch
10 March 2026
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