Bootsphoto.com Reviews 17,499

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,900 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including prints, photo books, and personalized items, often noting their professional appearance and how well images are replicated. Many people also highlight the excellent service, finding the online ordering process easy and convenient, with good communication throughout. However, some people were dissatisfied with aspects of the delivery service, mentioning slow dispatch or delivery times, and occasional issues with orders not being ready for collection as expected. A few other people also felt that the quality of some products was inconsistent, with issues like poor cutting, frayed edges, or photos being out of chronological order.

What people talk about most

Product

Users describe positive interactions with product quality. Many customers are delighted with the quality of... See more

Quality

Consumers generally express satisfaction with the quality of products, often highlighting excellent printing,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the quick... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering system simple, easy to... See more

Service

Clients share positive opinions on service, frequently highlighting excellent service, brilliant printing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, user friendly, once you get to know your way around the facilities. The only downside was the limited number of templates based on cover styles. I created a shared memory book for my sister,... See more

Rated 4 out of 5 stars

I have regularly used Boots photo over the years and have been very happy with the service. The end products look amazing and are much admired by friends and family. The new website took a little long... See more

Rated 4 out of 5 stars

The ease of the interface and ordering process made it very easy to place the order. The feedback on the uploaded image quality, and if it was sufficient to give a high quality result is also useful... See more

Rated 5 out of 5 stars

Great online ordering service! Fab quality prints. Very happy with Bootsphoto.com. Good prices, online mgmt system very easy to use and navigate, delivered in good time!



Company details

  1. #34 of 38 best companies in Photo printing service

Written by the company

For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!

Boots Photo

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
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Asks customers to review

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Rated 1 out of 5 stars

Not happy with the order and collect…

Not happy with the order and collect service. I waited at the Crewe photo station for 15 minutes stuck on the screen ‘order is being requested’, with a screaming baby.

There were no instructions on what to do and then the machine asked me if I’d like to cancel. I never got my photos.

I asked the staff in boots for help but they said as it’s third party they couldn’t help.

4 April 2026
Unprompted review
Bootsphoto.com logo

Reply from Bootsphoto.com

Anna,

We are very sorry to hear that you were not satisfied with our service.

We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.

Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.

Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.

Thank you for bringing this to our attention, and we look forward to resolving this for you.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 01926 463 605

Email: bootsphoto@cewe.co.uk

Or

Live Chat

Kind Regards,
Mya
Customer Service Support

Rated 5 out of 5 stars

The cushion is so soft to the touch and…

The cushion is so soft to the touch and the HD quality of the photo printed onto it is outstandingly brilliant! The price reflects the quality of the cushion-the image was exactly the same quality of the uploaded photo but bigger, I was blow away by the quality!

15 March 2026
Rated 5 out of 5 stars

PHOTO JIGSAW

This looks a very professional product. The photo was replicated perfectly both on the jigsaw and outer box unlike previous puzzles I’ve bought from other companies. I’m sure the recipient will be delighted with her gift. It’s well worth the little extra cost.

26 February 2026
Rated 5 out of 5 stars

Good quality photos

The ability to chose a size of photo that other shops don’t offer, is the reason I chose Boots photo service. It took a while to arrive but the quality is very good.

12 March 2026
Rated 5 out of 5 stars

Great

Great final product, easy to use app to create the book, fast delivery. Very happy with it all!

25 February 2026

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