Found the USA brand here that I couldn't elswhere, read the reviews which showed it's a legit website, prompt postage and delivery. First time user, was attracted by the 10% off first purchase from si... See more
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Very prompt delivery and a great bonus to find the two Alterna Caviar 250ml products came in their own velvet pouch. Great customer service in adding Jersey to delivery destinations but it's a shame t... See more
I ordered some shampoo and conditioner, and the shampoo wasn’t in stock. Claire emailed me letting me know the situation immediately, and when she realised it wouldn’t be available for a while, sought... See more
Easy to purchase online. Great product (Paul mitchell hot of the press thermal heat protection hair spray). Excellent for spraying on dry hair before straightening. This is the second lot of have purc... See more
Company details
Written by the company
The Born Hair Care company is run by hairdressers with over 30 years experience in the business and during that time we have built up a great knowledge of what works and what doesn't for a wide range of customers. The Born website brings together a carefully selected group of products that will deal with every hair type and help to solve common hair problems effectively. More than that it will offer customers a one-stop shop for all their hair care needs by delivering great value and excellent customer service at the heart of the shopping experience.
Contact info
United Kingdom
- bornhaircare.com
4.5
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Prompt delivery and product ordered does what it’s supposed to do.…
The order arrived so promptly and the product ordered does what it says it will do.
2 April 2024
I liked that even though it was a bank…
I liked that even though it was a bank holiday the products arrived fairly quickly
Thank you.
27 March 2024
15/10 Experience - Thank You
15/10 experience. I reached out to their customer service team because they have a product that I cannot find at any other retailer, but they didn’t ship to the US. Claire responded and within days they had turned on US shipping. To say I was pleasantly surprised would be an understatement. I placed my order and UPS lost some of the products and damaged others. I reached out again to Claire and she is going to have replacements sent despite this being an issue with UPS, not them. They have really gone above and beyond to make for a good experience, and I know I’ll be back in the future to buy other things. Thank you so much to Claire and the Fulfillment team at Born Hair Care. I have been looking for this product for 3 years (it’s discontinued), and I’m so happy to have some again!
26 March 2024
Unprompted review
Standard delivery experience.
29 February 2024
Faultless customer service
I ordered some shampoo and conditioner, and the shampoo wasn’t in stock. Claire emailed me letting me know the situation immediately, and when she realised it wouldn’t be available for a while, sought an alternative from a stylist specifically for my hair type, which would arrive quicker. Absolutely faultless customer service, nothing was too much trouble, and I really recommend the company on the personal touch, which you don’t get too much of these days. Would definitely order from them again. A*
16 March 2024
Unprompted review
Fantastic price and quick delivery
1 March 2024
Good prices and quick delivery
Good prices and quick delivery, also competitive prices
6 February 2024
Excellent service
Excellent service. Quick delivery and items were very well packed, no leakages.
6 February 2024
Good price and quick delivery
2 February 2024
Super Fast delivery and Well Packaged
Fast delivery and well packaged when it arrived. Excellent service.
2 January 2024
Excellent service
Couldn't fault Born Hair Care, they kept me updated via email re despatch and delivery of my order.
Ordered Sunday, despatched Monday and delivered on Weds.
Excellent service.
7 January 2024
Excellent customer service and product
Excellent customer service. Quality product at a very good price. Prompt delivery. Thank you
29 December 2023
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