Botanique Paris Reviews 1,848

To start with, the unit definitely seems to making a positive difference which is great. When part of the unit stopped working, the customer service team went through a couple of stages of troubleshooting and then (when the issue could not be resolved), they have now arranged for a replacement device. IMO this is excellent customer care

Very good product

Their customer rep, Hazel is the best! Very patient, understanding and helpful. She helped me with my orders and always has a personal touch with her email correspondence. She made my stress go away and put my worries at ease. She deserves this shout out. Thank you, Hazel!

A tiny confusion with package tracking when US courier handed off to Canada Post. Then the package arrived a day early, well wrapped and in good shape. Customer service was excellent: replies immediately to my outreach, confirmed package location and followed up proactively.
Just one day of eye treatment so far. It is SOOO relaxing!

Just easy to get a replacement for the one not working I was really enjoying it until it stopped working so happy it wasn’t a big ordeal to get it resolved

I found there was not enough information given.
I did not know how long to wear the device. And, I thought the device did not work at first because I did not press the buttons in the correct sequence. Better instructions would have mitigated my frustration.

Excellent, I recommend them, my order arrived home in perfect condition.

Customer service was quick and resolved my issue and resent me a new device very quickly! Thank you for your prompt response!!

This product has done exactly what it’s says on the box . I’m so glad I came across this product. I intend to order more! And I’m telling all my friends and showing them how it worked for me. Thank you. S.N.

Botonique Paris delivered item very fast.
Instructions were easy to follow and already seeing eye tightness

It was great because customer service was wonderful by replying as soon as possible to my emails regarding my questions. It was very helpful as well because they helped me to understand my issues. Loved their customer service team!! Keep it that way pls

A highly efficient, professional customer services department. I’d like to single out Hazel for her personal effort.

Well first of all I’ve noticed progress from using this product. But I was mostly impressed when it started not working exactly right and I emailed outside of the return policy timeframe and they sent me a replacement! I very much appreciate the excellent customer service

Very helpful. Quick turn around on my request.

I have heard great things about RevitalEyes. I'm excited to start this journey of finally getting rid of dark circles. Will give 5 stars once I see a change.

My Revitaleyes device was not producing EMS as expected. I contacted Botanquie Paris support team to explain my issue and was promptly issued with a replacement device. I am extremely impressed with the support, understanding and prompt action of the team. Thank you
Brenda McDowell

I like how the masks works the muscles underneath the eyes, but my face is too small and I often have to shift the mask and hold it on. The chin and neck tightening, I’ve only used twice. It says go upward, but I find the difficult to do when I get my chin area. No improvements yet using either but I’m hoping to see something in the next few weeks or I’ll update my review.

I bought two devices and I liked the results of both, but I really liked the RevitalEyes I can feel and see the results tightening brightening and reduced under-eye puffiness.

First of all, I have had eye bags for some time now and, as I get older, the bags have gotten considerably worse. Even with getting a good 8 hours of sleep, exercising regularly, drinking plenty of water and eliminating as much stress as possible, the bags are always there and even make my eyes feel tired. I have sunk money into so many serums and even tried Botox twice! This is the only thing that has worked! I use it daily and my eyes look so bright and alert and I look and feel rested! The vibration started going out after two months (probably just a faulty device) and they made it so easy to replace and I have another one on the way now! I am so thankful because I finally found a solution to my stubborn bags (which are hereditary) and I panicked not having a working one! Your team is amazing and Hazel was so helpful! Thank you and God bless you for your service to others!
Sincerely,
Leigh Ann Hughes
Lufkin, TX