Boxinton Reviews 246

Terrible customer support. Be cautious before ordering from Boxington. They advertise heavily, but their support is extremely slow.

I’ve now been waiting three weeks after receiving a t-shirt in the wrong size. It should be a simple issue to resolve, but that hasn’t been the case. I’m still waiting for a helpful response.

I ordered a t shirt a week ago that hasent been shipped yet, i wrote them two emails and no answer at all…

I ordered a dress which I never got a confirmation/tracking info for at all. A few weeks later I reached out to the company and they said that the dress had been delivered and signed for a while ago (definitely had not). I reached out to them asking what my options were in terms of refund or replacement etc. and even asked if there was proof of the drop off or a time stamp so I could look on my door camera and I was met with several snarky and rude emails. I gave them the opportunity to fix it or give me an option and they did nothing. Use at your own risk.

I saw an ad on Instagram and liked their designs. Placed the order without looking into the company and really regret it. A week went by since ordering and I saw a pot of negative reviews regarding quality and I contacted them asking if they could cancel my order since it hadn't been shipped. And that their site listed a right of withdrawal in the terms. They ignored my request and said we will ecpudite your order. To which I contacted them again asking if they could cancel it I didn't want it. They ignored this two days later generated a tracking number then sent out the order. The site claims vat was included in the shipping. I then get a bill for a hefty customs charge to which would have made the total cost very expensive. Since I already requested the order to be cancelled and they ignored it I refused the charge and now the order is being sent back. I contacted them about this eo which they again ignored my screenshot showing the order is n it's way back to them and told me the customs are my responsibility and to claim intact my locol customs department to avoid delays. When can I nt acting them again they told. Me I could not simply refuse the package to return it,I have to ay the customs fees receive it, then return it to them at my expense. They do this to make it unappealing to return to them. feel I may have to open a dispute to get my money back. I would not recommend doing business with this site and I don't understand how they have so many followers on social media.

Edit - I opened a dispute with PayPal provider ng all documentation of conversations with them from the initial request to cancel. About a week later I received a response from PayPal stating boxinton claimed they had already refunded me (a lie) and that PayPal wanted to review this further. In the end I got money back through PayPal closing the dispute in my favor. But I wouldn't recommend this company at all.

I wanted to get one of the t-shirts. Reading the reviews here made me quite skeptical and concerned. But I have to say that I don’t know what people complain about. I got my tshirt within a week (live in Denmark). The quality of the fabric is honestly suuuper nice. It’s this sort of heavy or quite thick fabric, not sure how to describe it. Definitely happy for my purchase!

I just wanted to add a comment to say thank you and to reassure others… I ordered my Van Gough hoodie on the 4th of November and it’s just arrived today! (10th November) I was so surprised! It arrived way faster than I was expecting. I was a little apprehensive as it wasn’t a cheap hoodie, however, it’s fantastic quality, lovely and thick and heavy and looks great. The print is amazing - really good quality and looks stunning! My only criticism is that the arms/sleeves are way too big and long. I’m a size UK 12-14 but more of a 12 and I ordered large as I wanted it baggy. The body is great, it’s just the arms that are too long and big so I’m gonna have to get it altered as it looks a bit daft at the moment which is a shame as it’s obviously going to cost more money but I want it to be right as I can already tell I’ll wear this for a long time and that it’ll last a long time so I’m sure it’ll be worth the extra investment. Thanks again and as always #freepalestine🇵🇸 ♥️

Delivery was not fast but normaly i dont care. The shirt i got has such a bad quality and allready has a hole... They say things like "german made" but i know they just print it in germany with a german machine or smth. I support Palestine but i dont support this company. Very sad because they have good designs...

One of the WORST companies I have ever encountered. Upon placing an order it took a while to receive an email confirming my goods had been dispatched. I then reached out to the company and coincidentally as soon as I received an email in response I also received an email saying my goods had been dispatched, as though I had to remind them about my delivery. Never really took too seriously, then I received a email from customs saying I had to pay to retrieve my parcel. I was confused at this because this wasn’t shipped from somewhere that I usually pay customs for. The company do not disclose anywhere on their site or before checkout that you may be faced with custom charges. When I raised this with the company they took weeks at a time to respond. At this point my parcel had reached its deadline and was sent back. I later received an email from the company saying they would send my stuff over and make sure I wouldn’t have to pay customs. I received my goods 3 months after playing my initial order. I’ve now tried to contact them asking to return/exchange some items and now they’re refusing because it’s passed the deadline for their returns policy. Just to clarify I hadn’t even received my goods in that time period to even initiate a return. Their communication is absolutely disgusting and seems that when you challenge them they take even longer to respond. With the way they treat their customers I doubt they even donate their proceeds to Palestine as they falsely state they do.

Don’t buy of them they will charge you make you pay shipping then you’ll get a letter saying it’s stuck at dhl in Germany and you have to pay like £100 don’t buy they are ridiculous

If I could this fraudulent company a zero I would STAY AWAY it’s a scam company!!!

If they can get away with it they will !!!

Be carefull with their return policy. The shirts they ship are not the same quality they used to be.
And the company makes it imposible to return or swap products. They deliver through Germany, this is convinient for their EU market. But they dont allow you to return to the same adres in Germany.
Instead they force you to send your return to Switzerland. Why? So you have to pay extra custom fees with Swiss customes and in the end it does not even arrive because they send it back, pretending it never arrived. I wwnt through all of this and in the end I sent it to their German adress. They ended up keeping the shirts and not repaying me my money. So ladies & gentlemen. Be aware, you are dealing with zionists here. If you decide to return, never return to Switzerland. Instead swnd it within 14 days to ANEEQ GmbH Freiburger Str. 94
79576 Weil am Rhein Deutschland, that
way you played the scammer. They will have to refund you. But keep in mind, these scammers still require you to pay for the shipmemt returns.

I've been waiting for an answer for months but nothing. No new clothes or refund. What a scam are these guys. And they claim to be doing good for the community.
I ordered sweater with them in July 2025, unfortunately it was the wrong size so I send it back. After returning, they've never replied my emails.

I bought 2 t-shirts and I LOVE THEM. The fit is perfect a lil boxy and the material is very good too, I have them from nearly a year and they are still perfect. I would definitely recommend Boxinton🫶🏻

QUALITY BAD AND CUSTOMER SERVICE BAD.

I returned my stuff and didnt get a refund.

Worst customer service. I ordered some clothes they had some fractures so I wanted to return it and get my money back, instead they sent me new clothes, so I had to wait for the new order before I could return everything and get my money back. As soon as I got the new order I sent all of it back. Their response was “ return period has been significantly exceeded. Visible signs of wear, stains, and clear indications that the items have been washed.” They have been in the back since i got them. Now they haven’t answered me in a month. First message 10 of June and last response 7 of August

Mit Abstand das beste Team und Service!
Never have gotten so many compliments for my hoodie! The support meant a lot! The delivery and last minute changes has been great! Will order definitely again and keep promoting!

The best clothes ever I love the quality and everything looks soooo beautiful.
I already bought me an shirt and an hoodie and I love it😭🤟🏼😍😍

Terrible customer service.
I ordered 3 T Shirts (£120) in the ‘Washed Black’ which shows online as a dark grey:
The tops arrived and are clearly black. I’ve sent multiple emails and Instagram DM’s and heard nothing back.
Even if the company had apologised for the misunderstanding of the colours, at least they’d have acknowledged it.
Very poor.

I recently purchased a T-shirt with Palestine printed on it, and I couldn’t be happier! The shipping was incredibly fast, and the brand offers such a wide variety of products to choose from. The fabric quality is absolutely outstanding – soft, durable, and feels very premium. I’m extremely satisfied with my purchase and would definitely recommend this brand to anyone. I’ll for sure be ordering more clothing from them in the future!