We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more
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Review summary
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Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more
We originally received a box of hugs from a relative and have since sent 3 boxes of hugs to separate friends who all were thrilled with them. The most recent box was to our lovely optician who never... See more
What an excellent service! Brilliant that you can choose your own items and the items are varied and top quality, so the box is thoughtfully put together. Fast next day delivery as advertised too. Cou... See more
Company details
- #25 of 372 best companies in Gift shop
Information provided by various external sources
Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!
Contact info
14 Tithe Close, PE28 9NR, Hilton, United Kingdom
- hello@boxofhugs.co.uk
- boxofhugs.co.uk
4.9
Excellent
2K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Really easy I make your spoke gift box.
Really easy I make your spoke gift box.
Lovely ideas and very pleased.
I received a box from family when my mum died it was such a lovely touch.
5 May 2026
Reply from Box of Hugs London
Hi Claire,
We are so pleased to hear that you loved your box of hugs. We really hope it helped to bring you some comfort during such a difficult time.
Best wishes
The Box of Hugs Team xoxo
Gifts were great but box I chose was…
Gifts were great but box I chose was quite large.
Arrived promptly and my daughter loved it
5 May 2026
Reply from Box of Hugs London
Hello Lynn,
Thank you for your review, we are so pleased to hear that your daughter loved her box of hugs.
Best wishes
The Box of Hugs Team xoxo
I’ve used Box of Hugs many times.
I’ve used Box of Hugs many times.
The selection of gifts is always being updated.
The service is very reliable.
Communication is very good.
On receipt of her latest Box of Hugs my 92yr old mother told me: “I really do feel like I’ve been hugged”.
5 May 2026
Reply from Box of Hugs London
Hello Christine,
Thank you so much for such a lovely review. We are so pleased that your mother loved her box of hugs. We love being able to provide the hug when you can't be there to give it yourself!
Best wishes
The Box of Hugs Team xoxo
Delivery to my daughter
Delivery to my daughter . Great experience - she loved her box of hugs and it was a very easy process . The team are easy to communicate with and very responsive to emails .
29 May 2025
Reply from Box of Hugs London
Hello Philippa,
We are so pleased you had a positive experience when ordering your gift for your daughter. We hope we can help you again in the future!
Best wishes
The Box of Hugs Team xoxo
Always to be trusted
Always to be trusted. Choosing a present living in Australia is made easy using this wonderful company.
1 May 2026
Unprompted review
Reply from Box of Hugs London
Hello Brian and June,
Thank you so much, we are so pleased we are able to provide a hug from overseas on your behalf!
Best wishes
The Box of Hugs Team xoxo
Great way to show someone you are thinking of them
I set a box to each of my nieces doing significant exams.
Liked the wide choice of gifts and not just the usual brands - different options.
Dispatched quickly and they were both delighted.
4 May 2026
Unprompted review
Reply from Box of Hugs London
Hello,
Thank you so much for such a lovely review. We're so pleased your nieces loved their gifts and hope that they helped with any exam nerves!
Best wishes
The Box of Hugs Team xoxo
Lovely products efficient service
Lovely products efficient service. My daughter loved her box.
6 May 2026
Unprompted review
Reply from Box of Hugs London
Hello Dorothy,
We are so pleased to hear that your daughter loved her box. Thank you so much for your review.
Best wishes
The Box of Hugs Team xoxo
Always good service from this company…
Always good service from this company with beautifully presented boxes of gifts. Good information about delivery status.
30 April 2026
Reply from Box of Hugs London
Hello Marilyn,
Thank you so much for your review. We are so pleased to hear you are happy with your boxes. We hope we can help you again in the future!
Best wishes
The Box of Hugs Team xoxo
Really helpful customer service
Really helpful customer service. 3 very happy recipients of a little box of hugs just before their GCSE’s. Excellent all round, thank you
6 May 2026
Unprompted review
Reply from Box of Hugs London
Hello,
Thank you so much for your lovely review. We hope that our boxes helped with any GCSE nerves!
Best wishes
The Box of Hugs Team xoxo
Never disappoints
Never disappoints, my daughter loved the box I choose, especially her favourite flat jacks!
29 April 2026
Reply from Box of Hugs London
Hello Pauline,
Thank you so much for your lovely review. We are so pleased your daughter loved her box and that we could provide one of her favourite treats!
Best wishes
The Box of Hugs Team xoxo
Great choice of gifts to personalise…
Great choice of gifts to personalise the hamper. The box arrived in a very timely way and was beautifully presented. The recipient was delighted
29 April 2026
Reply from Box of Hugs London
Hello Maryann,
Thank you for your review, we are so happy to hear that your gift was well received. We would love to help you again soon!
Best wishes
The Box of Hugs Team xoxo
Fabulous gift box service
Since discovering this lovely gifting service, it has become my absolute go-to! Lovely selection of gifts, with new things appearing since I found it last year. All my recipients - from nephews, to siblings, to parents and friends - have been delighted. All deliveries have arrived perfectly. Highly recommend!
5 May 2026
Unprompted review
Reply from Box of Hugs London
Thank you so much for such a lovely review. We're so pleased to hear that your gifts have been so well received. We are constantly reviewing our products to make sure we are providing new and exciting items. We hope we can help you again soon!
Best wishes
The Box of Hugs Team xoxo
This gift was for my niece on her 40th…
This gift was for my niece on her 40th birthday and she absolutely loved it. I have ordered several boxes from you and each time whoever receives the box enjoys it.
28 April 2026
Reply from Box of Hugs London
Hi Claude,
Thank you so much for your lovely review. We're so pleased your niece loved her gift. We hope we can help you again soon!
Best wishes
The Box of Hugs Team xoxo
Reply from Box of Hugs London
Hi James,
Thanks so much for your review. We 're so pleased you were happy with your order and delivery.
Best wishes
The Box of Hugs Team xoxo
Brilliant idea
Brilliant idea. This is a wonderful service for me to send surprise gifts to my daughter in London from Aussie.
27 April 2026
Reply from Box of Hugs London
Hi Stephanie,
Thank you so much for your lovely review. We're so pleased we can provide a hug from overseas on your behalf!
Best wishes
The Box of Hugs Team xoxo
Truly the nicest gift for someone and…
Truly the nicest gift for someone and amazing customer service.
23 February 2026
Reply from Box of Hugs London
Hi Wendy,
Thank you so much, we hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo
Fantastic, no faults
Honestly can’t fault the box at all, my friend absolutely loved it and it was a lovely pick me up after her surgery. She said the cookie was lovely, and the chocolate was good quality. I would definitely do this again!
23 April 2026
Unprompted review
Reply from Box of Hugs London
Hello Emily,
Thank you so much for your lovely review. We are so pleased to hear that your friend loved her box of hugs and really hope it helped her to feel better.
We'd love to help you again in the future.
Best wishes
The Box of Hugs Team xoxo
Excellent service
Excellent service. I was concerned about the delivery because I had a very short window to schedule it to arrive and so I sent a message and was instantly messaged back by a lovely person who made me feel very reassured. They took the order name to make sure it was packed on time and the box arrived by 10am the next day! The contents were all of excellent quality, especially the bear and the crochet flowers. Incredible company, would definitely recommend.
25 April 2026
Unprompted review
Reply from Box of Hugs London
Hi Isabella,
Thank you so much for your lovely review. It really means a lot to us. We're so pleased that you loved the items you chose and that your gift arrived promptly!
Best wishes
The Box of Hugs Team xoxo
Bought for a friend to cheer them up
Bought for a friend to cheer them up. Plenty of boxes to choose from and you can also make up your own. Easy to order and quick delivery. My friend loved it. Good value for money to show someone that you care. Have used before and will use again.
7 April 2026
Reply from Box of Hugs London
Hello Deborah,
Thank you so much for your review. We're so pleased to hear that you found our site easy to use and that your friend loved her box of hugs!
Thank you so much for your orders and we hope to see you back again soon.
Best wishes
The Box of Hugs Team xoxo
Best customer service ever
I was sending a birthday gift from the US to the UK and Box of Hugs was so easy to customize and order from. The box was delivered as expected to my friend, who was truly delighted. Then Box of Hugs realized one of the food items was slightly past the best by date and went above and beyond to resolve the quality issue, without any complaints from us! Honestly have never received such wonderful, proactive customer service. Will be using them for all my UK gifts in the future.
8 April 2026
Reply from Box of Hugs London
Hello Kelly,
Thank you so much for such a lovely review. We're so pleased that we could provide such a positive experience for you. We hope your recipient loved their gift and look forward to helping you again in the future.
Best wishes
The Box of Hugs Team xoxo
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