Box of Hugs London Reviews 2,483

•

4.9

Gift shop

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Review summary

Created with AI, based on recent reviews

Looking at 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the wide variety of items available, making it easy to create personalized gifts for any occasion. Many people highlight the exceptional service, noting the efficiency and the seamless ordering process, even when sending gifts internationally. The delivery service is frequently mentioned as prompt and fast, with many appreciating the quick dispatch and timely arrival of their orders. However, some customers also noted issues with delivery, experiencing delays or a lack of clear communication regarding their parcels. A few other people also felt that substitutions in their orders, such as tea sachets instead of a tea pig box, should be communicated beforehand to ensure satisfaction.

What people talk about most

Product

Clients share positive opinions on product, highlighting the excellent and varied selection of gifts... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent communication,... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and efficiency from... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and high-quality items,... See more

Reviews shaping this summary

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied

We originally received a box of hugs from a relative and have since sent 3 boxes of hugs to separate friends who all were thrilled with them. The most recent box was to our lovely optician who never... See more

What an excellent service! Brilliant that you can choose your own items and the items are varied and top quality, so the box is thoughtfully put together. Fast next day delivery as advertised too. Cou... See more

Company details

#24 of 374 best companies in Gift shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!

Contact info

14 Tithe Close, PE28 9NR, Hilton, United Kingdom
hello@boxofhugs.co.uk
boxofhugs.co.uk

4.9

Excellent

2k reviews

5-star

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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31 March 2026

Apr 8, 2026

Great site and all round experience! ❤️

Great service, delivered on time and to a very happy friend. Thank you 🙏🏼

2 April 2026

Unprompted review

Apr 8, 2026

Easter hugs

I have used this service three times…

I have used this service three times and absolutely love what they send out very good quality and my people have loved their boxes

14 March 2026

Unprompted review

Mar 21, 2026

Beautiful presentation & superb chocs

Beautiful presentation, from packaging to wording, and delicious chocolate. Taste & texture (snap of the chocolate) are superb. I received these as a gift, and wouldn’t normally go out of my way to write a review for something I hadn’t purchased, but these chocolates warrant the extra effort. Would highly recommend

6 March 2026

Unprompted review

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