I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well a... See more
Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more
What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits. I bought one as a thank you and my friend burst into tears of happiness when she received it... See more
Company details
- #24 of 374 best companies in Gift shop
Information provided by various external sources
Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!
Contact info
14 Tithe Close, PE28 9NR, Hilton, United Kingdom
- hello@boxofhugs.co.uk
- boxofhugs.co.uk
4.9
Excellent
3k reviews
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Hasn’t replied to negative reviews
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Brilliant idea
Brilliant idea. This is a wonderful service for me to send surprise gifts to my daughter in London from Aussie.
27 April 2026
Reply from Box of Hugs London
Hi Stephanie,
Thank you so much for your lovely review. We're so pleased we can provide a hug from overseas on your behalf!
Best wishes
The Box of Hugs Team xoxo
Truly the nicest gift for someone and…
Truly the nicest gift for someone and amazing customer service.
23 February 2026
Reply from Box of Hugs London
Hi Wendy,
Thank you so much, we hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo
Fantastic, no faults
Honestly can’t fault the box at all, my friend absolutely loved it and it was a lovely pick me up after her surgery. She said the cookie was lovely, and the chocolate was good quality. I would definitely do this again!
23 April 2026
Unprompted review
Reply from Box of Hugs London
Hello Emily,
Thank you so much for your lovely review. We are so pleased to hear that your friend loved her box of hugs and really hope it helped her to feel better.
We'd love to help you again in the future.
Best wishes
The Box of Hugs Team xoxo
Excellent service
Excellent service. I was concerned about the delivery because I had a very short window to schedule it to arrive and so I sent a message and was instantly messaged back by a lovely person who made me feel very reassured. They took the order name to make sure it was packed on time and the box arrived by 10am the next day! The contents were all of excellent quality, especially the bear and the crochet flowers. Incredible company, would definitely recommend.
25 April 2026
Unprompted review
Reply from Box of Hugs London
Hi Isabella,
Thank you so much for your lovely review. It really means a lot to us. We're so pleased that you loved the items you chose and that your gift arrived promptly!
Best wishes
The Box of Hugs Team xoxo
Bought for a friend to cheer them up
Bought for a friend to cheer them up. Plenty of boxes to choose from and you can also make up your own. Easy to order and quick delivery. My friend loved it. Good value for money to show someone that you care. Have used before and will use again.
7 April 2026
Reply from Box of Hugs London
Hello Deborah,
Thank you so much for your review. We're so pleased to hear that you found our site easy to use and that your friend loved her box of hugs!
Thank you so much for your orders and we hope to see you back again soon.
Best wishes
The Box of Hugs Team xoxo
Best customer service ever
I was sending a birthday gift from the US to the UK and Box of Hugs was so easy to customize and order from. The box was delivered as expected to my friend, who was truly delighted. Then Box of Hugs realized one of the food items was slightly past the best by date and went above and beyond to resolve the quality issue, without any complaints from us! Honestly have never received such wonderful, proactive customer service. Will be using them for all my UK gifts in the future.
8 April 2026
Reply from Box of Hugs London
Hello Kelly,
Thank you so much for such a lovely review. We're so pleased that we could provide such a positive experience for you. We hope your recipient loved their gift and look forward to helping you again in the future.
Best wishes
The Box of Hugs Team xoxo
Great company, highly recommended.
I have used Box of Hugs twice now and both times it has been a great success with both the recipients delighted. The delivery was really speedy and the goods are high quality and presented really well. Great company, highly recommended.
16 April 2026
Unprompted review
Reply from Box of Hugs London
Hi Joanna,
Thank you so much for your lovely review. We are so pleased to hear that your recipients loved their gifts!
Best wishes
The Box of Hugs Team xoxo
So much choice, great service, beautifully put together
I've ordered two boxes from Box of Hugs for different people, for different occasions, and been so impressed with them. The choice of gifts is excellent, my recipients have been so delighted by them and they're always delivered quickly and clearly put together with care. I love that this is a family run (sisters) business. It feels a very personal service, and that they really love what they do. I'll definitely be ordering from them again 🙂
17 April 2026
Unprompted review
Reply from Box of Hugs London
Hello Ruth,
Thank you so much for such a lovely review! It really means a lot that you and your recipients love our boxes so much, and we look forward to helping you again in the future.
Best wishes,
The Box of Hugs Team xoxo
Would recommend
Great company! I had a lot of fun picking the items to go in the box, which added a lovely personal touch. Easy to use and delivered quickly, with a great range of products. Would definitely use again!
7 April 2026
Reply from Box of Hugs London
Hi Hannah,
Thanks so much for your lovely review. We're so pleased you enjoyed selecting your gifts and that you found the website easy to use! We look forward to helping you again soon!
Best wishes
The Box of Hugs Team xoxo
A Box of Hugs - feel good product.
We originally received a box of hugs from a relative and have since sent 3 boxes of hugs to separate friends who all were thrilled with them. The most recent box was to our lovely optician who never fails to spread her joy.
We highly recommend this business for quality gifts, good food and great service. It always brings us pleasure to send these boxes.
14 April 2026
Unprompted review
Incredible service & hampers!
An incredible business that is so perfectly female & family run! From attention to detail, organisation and a great website, I choose box of hugs every time we want to share some recognition or love at my work place! Always exactly on time, and perfectly executed - It makes such a difference to have a customised hamper for our staff. No more £200 hampers of random biscuits and wine, the items here are all fun, engaging, and tasty!
1 April 2026
Would definitely use again very…
Would definitely use again very efficient and good ideas. I made a mistake on address so I emailed got a quick response and problem was sorted. Thank you.
2 April 2026
Easter happyness delivered
Box of hugs delivered a lovely box of things to my Auntie - She was thrilled 😁
8 April 2026
fantastic customer service …
fantastic customer service as they identified an ordering error. Great sympathy gift
8 April 2026
Great Spontaneous gift option
Great idea.. brought a smile to my daughters face after a break up
8 April 2026
Gifts were very well recovery and…
Gifts were very well recovery and really cheered my daughter up when she was unwell. Fast delivery. Would highly recommend
7 April 2026
Lovely hug to send for a bereavement-…
Lovely hug to send for a bereavement- they really appreciated it
7 April 2026
Cute daisies
Great choice, easy to follow ordering instructions, arrived quickly, cute little crochet flowers are a lovely keepsake. My friend loved her hug.
30 March 2026
Just a lovely company and lovely gift…
Just a lovely company and lovely gift to give.. highly recommend
12 January 2026
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