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Box of Hugs London Reviews 

2,536
•
TrustScore 5 out of 5

4.9

Gift shop
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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and varied selection of high-quality products, noting the ease of finding thoughtful and unique gifts. The service is frequently described as exceptional, with reviewers appreciating the efficiency and helpfulness of the team, even when addressing issues. Consumers also consistently report fast and reliable delivery, with orders arriving on time and beautifully presented, often exceeding expectations. This combination of quality products, excellent service, and dependable delivery makes the company a highly recommended choice for sending gifts.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the great selection of items and the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Service

Customers had positive experiences with service, consistently describing it as reliable, efficient, and... See more

Order

Users describe positive interactions with the ordering process, finding it easy and straightforward, even... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of gifts and products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well a... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits. I bought one as a thank you and my friend burst into tears of happiness when she received it... See more

Company details

  1. #24 of 373 best companies in Gift shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,536)

401 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Cute daisies

Great choice, easy to follow ordering instructions, arrived quickly, cute little crochet flowers are a lovely keepsake. My friend loved her hug.

30 March 2026
Rated 5 out of 5 stars

Great Hampers

Have used these a few times, such a lovely idea. I know its put a smile on some faces

30 March 2026
Rated 5 out of 5 stars

Thank you so much

Thank you so much, sent this box from Australia and it was very smooth. Great selection of choices for the personal box as well!

26 March 2026
Rated 5 out of 5 stars

This is such a lovely gift box

This is such a lovely gift box. This is my second time ordering it for my daughter currently living in London and we are from Canada. Every gift was so suited to her as she is 26 and Ioved the chosen items. Delivery was easy. Great gift!

1 April 2026
Rated 5 out of 5 stars

Lovely treat.

Gift was bought as a treat for my daughter. She loved it and thought it was a lovely idea. Cute socks and yummy hot chocolate.

30 March 2026

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