Box of Hugs London Reviews 

2,532
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and reliability of the ordering process and delivery. Many appreciate the wide selection of high-quality products, with options to personalize gift boxes, making them thoughtful and unique for various occasions. The prompt delivery and well-presented packages are frequently mentioned, often bringing joy and comfort to recipients. However, some customers also noted issues with delivery, including delayed parcels and carriers reporting problems without explanation or re-delivery arrangements. Additionally, a few people mentioned receiving substitutions for items without prior notification, which they found unhelpful for checking satisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the amazing selection of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speedy and on-time deliveries,... See more

Service

Consumers find service to be positive, consistently describing it as reliable, efficient, and excellent from... See more

Order

People report positive experiences with order, finding the process easy and straightforward, even when... See more

Quality

Customers consistently express satisfaction with the quality of products, noting a wide choice of great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Rated 5 out of 5 stars

I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well a... See more

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits. I bought one as a thank you and my friend burst into tears of happiness when she received it... See more


Company details

  1. #24 of 374 best companies in Gift shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,532)

396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful gift.

Beautiful gift.
I wanted to send someone a hug, this really hit the spot.
With a crochet daisy, some chocolate, a biscuit and a card all beautifully packed it really cheered the recipient up. Thank you very much.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Box of Hugs is now my Go To site for special gifts for the special people in my life.

What a lovely idea this website is !
It makes me feel good just looking at the lovely choice of gifts one can give to loved ones.
Lucy, Anna & Sophie are so caring and thoughtful.
I have placed orders multiple times and all the recipients are truly delighted.
I have been lucky enough to receive a ‘Box of Hugs’ myself and it felt truly special.
Bog of Hugs is now my Go To site for special gifts.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, good choice of gifts and reasonably priced. Perfect for when someone is feeling down.
Even go out of their way to trace a 'missing' parcel in a hospital. Had great support from these girls.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

The sad loss of my dear friend in…

The sad loss of my dear friend in London husband. What can you send at a time like this when you are so far away? This was amazing I sent a box of hugs with I wish I lived next door cup and some lovely tea pigs. was so appropriate and delivered the next day. Amazing thanks guys

25 February 2026
Rated 5 out of 5 stars

Great reliable hamper service

Great options especially good selection of Vegan products to make my own box of hugz. My daughter is in UK and we are in Oz so great to have a reliable gift option to use❤️

24 February 2026
Unprompted review
Rated 5 out of 5 stars

My aunt doesn't like cut flowers so…

My aunt doesn't like cut flowers so when it was her birthday I decided to send a box of hugs and she was absolutely delighted with the excellent quality of the gifts. So much so she sent me a photo of the mug with a slice of cake. Don't hesitate to order, it's good stuff and the delivery company did not disappoint 😎👍

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent! The whole process was smooth and the gift basket reached its recipient as organized. Can´t fault a thing. Thank you and many more happy customers like me.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

There was a great variety of choices…

There was a great variety of choices for making a box and different reasons as well. I made one for a friend going through a hard time and he was touched by what I sent. He liked what was sent as well which was great. Would recommend them and will try them again for sure.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift

I designed my own box, there was so much choice in both items and range in price. My parents absolutely loved receiving it and it meant alot to send them a gift hug as I live in a different country to them. Great service and arrived quickly too.

5 February 2026

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