Box of Hugs London Reviews 

2,532
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and reliability of the ordering process and delivery. Many appreciate the wide selection of high-quality products, with options to personalize gift boxes, making them thoughtful and unique for various occasions. The prompt delivery and well-presented packages are frequently mentioned, often bringing joy and comfort to recipients. However, some customers also noted issues with delivery, including delayed parcels and carriers reporting problems without explanation or re-delivery arrangements. Additionally, a few people mentioned receiving substitutions for items without prior notification, which they found unhelpful for checking satisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the amazing selection of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speedy and on-time deliveries,... See more

Service

Consumers find service to be positive, consistently describing it as reliable, efficient, and excellent from... See more

Order

People report positive experiences with order, finding the process easy and straightforward, even when... See more

Quality

Customers consistently express satisfaction with the quality of products, noting a wide choice of great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Rated 5 out of 5 stars

I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well a... See more

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits. I bought one as a thank you and my friend burst into tears of happiness when she received it... See more


Company details

  1. #24 of 374 best companies in Gift shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,532)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I made a mistake and a real friendly human contacted me! Super friendly, super helpful, all resolved. The gifts were amazing and I loved being able to pick the perfect gifts for my person, great range and well priced. I will definitely use them again, so nice when you are abroad and can send a thoughtful gift.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Birthday Hugs

I was kept informed about my order straight away and shipping information was regularly updated as well. My order was delivered on the right day and my sister loved it!

29 January 2026
Rated 5 out of 5 stars

Absolutely brilliant gift

Came across this company by pure accident when looking for a gift to cheer a friend up and it was just what I wanted. The pre packed boxes looked great but then being able to choose your own items was brilliant and so many things to choose from. I had to stop myself from picking too many items for the box size I had selected. When received my friend was really impressed by the items and the packaging. Will definitely use again. Thank you x

29 January 2026
Rated 5 out of 5 stars

Perfect gift boxes

Have used Box of Hugs a couple of times now. I always get a excited thank you message from the recipients! Gifts come quickly and are always packaged well. Theres a great selection to choose from, Will continue to use 😊

27 January 2026
Unprompted review
Rated 4 out of 5 stars

Very good

Concept is great.
I ordered a box of hugs to send to a family member. The contents are good. I would of preferred the tea pig box to the substituted x2 sachets as they are better & also look more presentable in the box, additionally notification prior to any changes would of been helpful to check any substitutions are satisfactory & to ask if I would still like to continue with my order.

27 January 2026
Rated 5 out of 5 stars

A lovely gift option

Great choices to make a box really personalised. Easy to use website. Box arrived the next day and the recipient was delighted :)

3 February 2026
Rated 5 out of 5 stars

Something different.

I was really pleased to come across this store on line to send my niece a get well soon book.
Great service from ordering to delivery.
Great quality products.
Highly recommended and I will definitely be using them again.

28 January 2026

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