Did not deliver for a week and a half despite it being a next day delivery. The delivery was required as my partner had surgery, by the time it was delivered, it was too late. I emailed multiple times... See more
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I ordered 3 hampers totaling £209.00 and requested delivery to be 1st week in December. After an initial phone call everything seemed in order. But the goods never turned up. Can't get through on th... See more
I hadn't used Boyd Hampers before but I needn't have worried. Everything worked like clockwork and my friend was absolutely delighted with her hamper. She said it was perfectly presented and the fru... See more
Company replied
Ordered a hamper and discovered I needed it earlier than I'd selected. Contacted Boyd Hampers and they changed delivery for me. Hamper received in tip top condition and very well packaged, items all a... See more
Company details
- Gift basket shop
- also in
- Gift shop
Written by the company
Boyd Hampers is a gift basket and hamper store serving the UK, USA, Canada and Australia.
Contact info
232 Frosses Road, BT44 9PU, Ballymena, United Kingdom
- 0808 296 0282
- sales@boydhampers.com
- boydhampers.com
2.8
Average
143 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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wish i had seen these reviews before…
wish i had seen these reviews before ordering. spent £174 on 3 hampers. 2 to be delivered as normal....ordered on the 24th nov, it is now the 6th dec and still not been delivered. ordered one to be delivered on the 15th but im not holding my breath for that. I will try contact the customer services to get some updates but according to these reviews im not holding out hope for that either!
24 November 2023
Unprompted review
Waste of time.
Ordered a superfood hamper Thursday 30th Nov for delivery Monday 4th December. At the time of writing this ( Wednesday 6th Dec) still waiting for it to arrive.
Trying to contact the company phone was impossible, rings out no response. Eventually got someone via chat who was very pleasant but would never use them again.
They advised DHL lost the parcel, they sent another one Tues 5th Dec via their express system and still waiting.
Can’t wait to receive a hamper of rotten fruit!
Blamed Brexit on problems with delivery to Northern Ireland.
I used this company as they had office in Northern Ireland but turns out just admin and not fulfillment centre.
They offered 50% discount and the person I did speak with via chat was very professional but it was a huge challenge getting through to him. Only gave 1 star as no option to give none.
30 November 2023
Reply from Boyd Hampers
Dear Tracie Tonner,
We sincerely apologise for the delay and inconvenience you've experienced with your order.
We are relieved to inform you that according to our latest tracking information, your hamper is scheduled to be delivered today at approximately 1pm. We are deeply sorry that it did not arrive on the initially scheduled date of Monday 4th December. The issues with the initial delivery, as communicated by our team, were unfortunately out of our control.
We're glad to hear that our chat representative was able to assist you professionally, though we regret that reaching our customer service was challenging. Your feedback is incredibly valuable, and we are taking steps to improve our response times and accessibility.
The 50% discount offered is a part of our commitment to make this right for you, acknowledging the less than satisfactory experience you've had. We assure you that our team has taken every possible measure to ensure that the contents of your hamper arrive in excellent condition, despite the delay.
We deeply regret the impact of these delivery issues on your experience with us.
Thank you for your patience and understanding in this matter. We hope to have the opportunity to better serve you in the future.
Sincerely,
Bill from Boyd Hampers customer services team.
Lovely hamper and great customer service
22 November 2023
Reply from Boyd Hampers
Dear Phil Smith,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Ordered a hamper on 21/11/23 received…
Ordered a hamper on 21/11/23 received the confirmation email and that was it!!
No delivery date! Called the service number numerous times no answer also emailed twice and guess what no reply!!!! Terrible customer service do not use this company bad bad service no one gets back to you!!!!
One very unhappy customer.
3 December 2023
Unprompted review
Reply from Boyd Hampers
Dear John Brixton,
Thank you for reaching out and sharing your feedback. We deeply apologise for the lack of communication and any inconvenience this has caused you. It's disheartening to hear about your negative experience, as we aim to provide excellent customer service.
Regarding your order placed on 21/11/23, we understand your frustration regarding the delivery details. Upon reviewing your order, it appears that you selected the 'December Delivery' option. According to our tracking information, we're pleased to inform you that your hamper was delivered today.
We are concerned about your experience with our customer service and are looking into the reasons why your calls and emails were not promptly answered. This is certainly not the standard of service we aim to provide, and we are taking steps to ensure better responsiveness in the future.
We value your feedback as it helps us improve. Please feel free to reach out to us directly at bill@boydhampers.com if there's anything further we can do to assist you.
Best regards,
Bill from Boyd Hampers customer services team.
The hamper contents were completely…
The hamper contents were completely different to what was advertised. Very disappointing.
The main issue was that the originally chosen hamper contents were ideal for the recipient. Unfortunately I didn’t receive an email advising of the proposed change to a different hamper. I recognise that there has been an upgrade albeit to a hamper that wouldn’t have originally been ordered.
I have therefore upgraded the review.
30 November 2023
Reply from Boyd Hampers
Dear Gareth,
We appreciate your effort in sharing your feedback regarding your recent experience with Boyd Hampers. Your opinion is invaluable to us.
I understand that modifying your hamper's contents and upgrading to a more valuable basket, as communicated via email, was unexpected. Please accept our sincere apologies if this change did not meet your expectations. We aimed to enhance your experience by providing a basket with greater value at no additional cost.
Despite this, we recognise that we may have fallen short of your expectations on this occasion. We are committed to delivering the highest standards of service and product quality, and we would be grateful for an opportunity to demonstrate this to you in the future.
Thank you once again for your feedback. We must hear from our customers as it helps us to improve continuously.
Warm regards,
Bill from Boyd Hampers Customer Services
Excellent product with super fast…
Excellent product with super fast delivery, would highly recommend
30 November 2023
Reply from Boyd Hampers
Dear Cyber Harrison,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Really easy to order and delivery times…
Really easy to order and delivery times were good. Not tried the product yet so cannot comment on that.
30 November 2023
Reply from Boyd Hampers
Dear Janet Powell-Whaites,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Excellent service and excellent hamper
I ordered a Christmas Glee Alcohol Free Hamper as a gift for some friends and I am delighted with it. The box itself is lovely and the hamper has some really nice food and treats inside. I had a query about the delivery and Gareth from the company assured me it was enroute after a slight delay to ensure my hamper had the freshest things inside. I'm really pleased with the service and the hamper.
29 November 2023
Reply from Boyd Hampers
Dear Andrea Storey,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Excellent product
Excellent product, enjoyed as a gift
Delivery schedules and information, communication and website use could all be improved.
29 November 2023
Reply from Boyd Hampers
Dear Chloe,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority.
We have taken the comments regarding our delivery schedules, information and general communication on board. We appreciate you making these points so we can continue to improve!
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Reply from Boyd Hampers
Dear Charyl Marsden,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Still have not received order placed…
Still have not received order placed over 10 days ago
Still not received order as of 6/12/23. Very difficult to get updates from . Was informed coming 7/12/23 and was to be given tracking details
As of late 6/1223 still not received same . E mailed twice and tried phoning still no reply.
I can only comment on my dealing with company as I’m sure there will be plenty of good customer feedback BUT it’s a 1 out of 10 for myself with still no goods received ordered weeks ago .
27 November 2023
Reply from Boyd Hampers
Dear Raymond Taylor,
Thank you for your review! We are so grateful for your feedback.
I can see from your order number we attempted delivery, but DPD noted that they needed a signature for an alcohol-content hamper to be delivered.
We have organised for another delivery with no additional fee.
Best regards,
Bill from Boyd Hampers customer services team.
Hamper ordered Friday arrived following…
Hamper ordered Friday arrived following Tuesday as requested with free nominated delivery date and postage. Attractive box to forward on to receipant. Very well packaged and a nice bonus of a £5 saving on advertised online price for early ordering. What's not to like
27 November 2023
Reply from Boyd Hampers
Dear Mr Prangley,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Freshness of fruit
This was sent as a present to someone else, but I found the website easy to use and payment was straightforward with a good choice of goods.
The recipient was very pleased and the main thing she commented on was the freshness of the fruit and the variation in fruits
27 November 2023
Reply from Boyd Hampers
Dear Allan M,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Excellent service
Excellent service, helpful and polite. The hamper is a Christmas present. The contents look great.
27 November 2023
Reply from Boyd Hampers
Dear Margaret Waters,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Will buy again
27 November 2023
Reply from Boyd Hampers
Dear Ina,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Beautiful packed well worth money
Beautiful packed well worth money, present for a carer. Thankyou to everyone @ Boyd
24 November 2023
Reply from Boyd Hampers
Dear Miss Meg Miller,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Can't speak highly enough about Boyd…
Can't speak highly enough about Boyd Hampers - They (Garath especially) couldn't have been more helpful, and accommodating. I would encourage anyone to order from them with confidence - they really understand about Customer Care!
As my purchases are for Christmas, I must wait to comment about their quality.
20 November 2023
Reply from Boyd Hampers
Dear Judith,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Fast delivery excellent quality and…
Fast delivery excellent quality and well presented
23 November 2023
Reply from Boyd Hampers
Dear Sandra,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Very helpful and efficient and the…
Very helpful and efficient and the basket arrived on time. This was a gift so I did not see the basket itself but the recipient seemed very happy.
20 November 2023
Reply from Boyd Hampers
Dear Kate H,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
The contents were definitely not up to or as you would have expected or anything like the amount pictured
The contents were definitely not up to par. Nothing like what you have pictured, there was less fruits than expected I have photo evidence of how anorexic the hamper was. Very disappointed, there was nowhere near the £60 worth of fruit I would have expected!
16 November 2023
Reply from Boyd Hampers
Dear John,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet the high standards we strive to uphold. It's disappointing to learn that the contents of the hamper were not as expected and did not reflect the value or quality we aim to deliver.
We take your concerns very seriously. We would greatly appreciate the opportunity to look into this matter further and rectify the situation. If you could kindly send us the photo evidence you mentioned, along with your order details to help@boydhampers.com, we will immediately investigate this issue.
Customer satisfaction is paramount to us; we are committed to making things right. We would like to offer you a replacement to hopefully restore your faith in our products and service.
Once again, we apologize for the disappointment caused and look forward to resolving this matter to your satisfaction.
Best regards,
Bill from Boyd Hampers customer services team.
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