Did not deliver for a week and a half despite it being a next day delivery. The delivery was required as my partner had surgery, by the time it was delivered, it was too late. I emailed multiple times... See more
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See what reviewers are saying
I ordered 3 hampers totaling £209.00 and requested delivery to be 1st week in December. After an initial phone call everything seemed in order. But the goods never turned up. Can't get through on th... See more
I hadn't used Boyd Hampers before but I needn't have worried. Everything worked like clockwork and my friend was absolutely delighted with her hamper. She said it was perfectly presented and the fru... See more
Company replied
Ordered a hamper and discovered I needed it earlier than I'd selected. Contacted Boyd Hampers and they changed delivery for me. Hamper received in tip top condition and very well packaged, items all a... See more
Company details
- Gift basket shop
- also in
- Gift shop
Written by the company
Boyd Hampers is a gift basket and hamper store serving the UK, USA, Canada and Australia.
Contact info
232 Frosses Road, BT44 9PU, Ballymena, United Kingdom
- 0808 296 0282
- sales@boydhampers.com
- boydhampers.com
2.8
Average
143 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Team, Great Hamper!
Was a bit hesitant to order based on reviews but I heard the company has new management now. Since the takeover, they've really impressed me. Super happy with the hamper and the delivery was reasonably quick too.
18 November 2023
Unprompted review
Reply from Boyd Hampers
Dear Sam Leigh Cookson,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
A dreadful company
A dreadful company, very poor quality fruit and really bad customer service, no replies to several e-mails. A complete waste of money I could ill afford.
17 December 2022
Unprompted review
Poor quality fruit
Poor quality fruit, after sending 4 or 5 -mails no contact from Boyds Hampers. Very disappointed. Never had service like this before.
19 December 2022
Hamper was delivered 2 days late
Hamper was delivered 2 days late, with no explanation until I made contact. I was promised a refund and to date have still not received it. I'm so disappointed with this service
26 December 2022
Terrible service
My hamper was delivered 3 days late . The box and hamper squashed . Minus the coconut. No alternative given . Kiwis also squashed.
Customer services phone line never answered.
I was promised a refund that I am yet to receive.
Don’t bother extremely dissatisfied.
4 January 2023
I hadn't used Boyd Hampers before but I…
I hadn't used Boyd Hampers before but I needn't have worried. Everything worked like clockwork and my friend was absolutely delighted with her hamper. She said it was perfectly presented and the fruit was in 1st Class condition.
The missing 5th star is because I sent 2 emails to see if I could add a message but did not receive a reply.
However I would highly recommend.
23 December 2022
Reply from Boyd Hampers
Dear G.Powell,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
disappointed
I bought fruit hamper for my son and family as xmas gift when it arrived it was rotting and fruit missing .I AND MY D.I.LAW HAVE WRITTEN COMPLAINING BUT HAVE RECEIVED NO REPLY,i,m very very disappointed,and being an oap i can ill afford to lose nearly £45.
20 December 2022
Something I have never done before and…
Something I have never done before and ordered a fruit hamper. it was gratefully received and in excellent condition. Will certainly order again. Thankyou
23 December 2022
Reply from Boyd Hampers
Dear Mrs Margaret Jones,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Good quality…
The recipient reports that that the fruit was of high quality and well presented.
21 December 2022
Reply from Boyd Hampers
Dear Brian Rainey,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Lovely hamper
Lovely hamper delivered bang on time....would recommend and would order again.
Thanks 😊
22 December 2022
Reply from Boyd Hampers
Dear Jane Lennon,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Reply from Boyd Hampers
Dear Stephen Hefner,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Great service
Great service. Delivered our friends Christmas gift (fruit basket) in good time. Would use again.
20 December 2022
Reply from Boyd Hampers
Dear Trish Earlam,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
8 days late and incomplete, no response to emails
The order arrived eight days late and was incomplete. I emailed twice to complain but have not received a response. I have telephoned twice but nobody answers.
Appalling service.
8 December 2022
Terrible service
I have had a terrible experience with this company. I ordered a fruit hamper for a sick relative on 27th November for delivery on 29th. To date, the hamper has not been delivered. After several phone calls/emails, I received a phone call on 3rd December, in which I was given an apology and promised a refund, together with a discount off my next purchase. However, I am still waiting for the refund and no one picks up the phone when I call. I am very reluctant to write off the £32, which is obviously what the company is hoping for. Do not recommend.
9 December 2022
Don’t use - scam company
I see I’m not the only one and am assuming this is a scam company. I ordered a hamper which did not arrive. Tried to call- number does not exist. First red flag. Chat never available. Always returning in 18 hours. Emailed, got a reply promising refund and redelivery . Spoke to someone on a mobile who promised delivery following Thursday. Did not arrive. No refund. All emails ignored. I will report to bank
Update:
On 22nd November Rachel wrote that she hoped the refund and complimentary hamper assured us as this was not their usual standards. There was a hamper delivered, not brilliant for the price but delivered eventually after it not arriving on promised day twice more. Far too late for event as planned.
However we never received the promised refund. I have tried emailing, calling - the listed numbers were incorrect except one that got me to a shop where the owner was known so they said they would pass on a message. I called and texted the mobile I spoke to the owner on originally- no reply to emails or texts.
Dreadful and so disappointing. Clearly not apologetic at all. Our club send hampers often and the kind Audi ordered are not common so I was excited to find them. Looks like I was wrong
2 November 2022
Unprompted review
Reply from Boyd Hampers
Hi Tamejoca,
Our apologies for the service you received from us; it's not our usual standards whatsoever. Hopefully, our complimentary hamper and refund were enough to show we are genuinely apologetic!
We have recently updated our contact methods with a new direct phone line to our customer support.
Kind Regards,
Rachel
Birthday gift
Ordered a fruit basket for a relative's birthday. Recipient very happy with contents but received a bit early (about a week before their birthday) so had to eat before the special occasion. I thought I had selected the day before their birthday on the website for delivery but not sure as these details aren't on confirmation e-mail. Could maybe make date of delivery a wee bit clearer on website. Also understand that there were postal strikes at the time so not sure if this was a factor. Otherwise really happy with ease of use of website, range to choose from, quality of product received and free delivery means the cost is reasonable too.
7 October 2022
Reply from Boyd Hampers
Dear Yvonne Clark,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Reply from Boyd Hampers
Dear Mrs C F,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Late and melted
Package arrived late, cheese was melted when it arrived so it had to be thrown away and my email to customer service did not get a response regarding this. Never again
31 August 2022
Reply from Boyd Hampers
Dear customer,
Our sincere apologies for the hamper arriving late and the cheese melted on arrival. This is not our usual standard whatsoever.
We have recently updated our contact methods, so if you could reach out to us, we would like to offer you a generous discount to show our regular standards on your next order.
Kind Regards,
Rachel
Absolutely fantastic service and…
Absolutely fantastic service and product at reasonable prices.
The angels on the ward who have been caring for me during my chemotherapy journey were well impressed with the gift.
Thankyou for a wonderful product.
Regards
Steve lambert
27 August 2022
Unprompted review
Reply from Boyd Hampers
Dear Mr Lambert,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
Very good quality hampers and fast…
Very good quality hampers and fast delivery. Thank you to Charlene on helping with the bulk order to a client of ours.
22 July 2022
Unprompted review
Reply from Boyd Hampers
Dear David Ryckman,
Thank you for your review! We are so grateful for your feedback. Your satisfaction is our top priority, and it's great to hear that we met your expectations.
We are dedicated to continually providing high-quality gifting service to our customers, and your positive feedback greatly encourages our team. It inspires us to keep striving for excellence in everything we do.
Thank you again for choosing Boyd Hampers and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Bill from Boyd Hampers customer services team.
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