Banner for BOYLE Sports

BOYLE Sports Reviews 4,833

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,506 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the efficiency of the team in resolving issues and the swiftness of transactions, with winnings often landing in bank accounts quickly. The staff is frequently described as helpful, professional, and friendly, making interactions positive for many. Reviewers also find the website to be good, especially the horse racing page, which provides ample information and quick results. However, some people were dissatisfied with customer service, citing issues like being cut off during live chat, slow response times, and difficulties in obtaining promised free bets or resolving complaints. There are also concerns regarding payment processes, with some experiencing declined withdrawals or intrusive requests for personal documents during verification. Additionally, some customers expressed dissatisfaction with the payout rates on certain games and had concerns regarding cash-out options.

What people talk about most

Customer service

People report ambiguous experiences with customer service, with many reviewers praising the helpfulness,... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising its functionality, excellent... See more

Staff

Reviewers mention positive feedback about staff, often describing them as friendly, helpful, and efficient.... See more

Service

Customers had ambiguous experiences with service, with some reviewers reporting quick and helpful... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reviewers reporting issues like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A very good site; easy to use and a huge range of bets available on sports and even entertainment and politics - the horse racing page is especially good with a lot of information available on the run... See more

Company replied

Rated 4 out of 5 stars

Boylesports are a good betting company to bet with, your winnings always land in your bank account relatively quicky. They also have a telephone number to call and can speak to someone in person regar... See more

Company replied

Rated 4 out of 5 stars

Very Helpful and professional..I would like to speak to someone directly but problem was solved via Internet wish company's would make it easier for older people to speak to someone as we're last gene... See more

Company replied

Rated 4 out of 5 stars

Hi,I find the site easy to use...mostly,sometimes it can go a little odd,almost like a crash. When I asked a question,it was answered quickly , though it varied a little from what the wheel told me,... See more

Company replied


Company details

  1. Online Sports Betting Vendor
  2. Gambling house
  3. Online Casino or Bookmaker

Written by the company

Founded by John Boyle in 1989, the business has grown to over 340 shops in Ireland and the UK and offers telephone, mobile and online betting and gaming services in Ireland, the UK and a range of other international markets. Key milestones in the growth of the company include the purchase of 33 William Hill Bookmakers in January 2020 and the acquisition of 18 shops from Bruce Betting a year earlier, which made BoyleSports Ireland’s largest independent bookmaker. BoyleSports HQ in the Republic of Ireland is located on the outskirts of Dundalk which straddles the border with Northern Ireland. The company currently employs over 2,500 employees throughout Ireland and the UK. BoyleSports is regulated for betting and gaming activities in Ireland, the UK and Gibraltar. BoyleSports has always set itself apart by offering better value than any other bookmaker. Our focus on customer experience means that we invest heavily in the mobile and web experience, which provides our customers with a faster and easier user experience. BoyleSports offers a wide range of betting opportunities ranging from horse racing, greyhounds, football, and tennis to golf, rugby, NFL, cricket, basketball and lottery. Our gaming products include virtual horse and greyhound racing, roulette, blackjack, poker, bingo and a wide range of casino and live casino experiences. This Is Betting.


Contact info

3.6

Average

TrustScore 3.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very good bookmaker

A very good bookmaker

20 May 2026
BOYLE Sports logo

Reply from BOYLE Sports

We are glad you enjoyed your experience. We appreciate your positive feedback.

Rated 1 out of 5 stars

Did not give the free bet

Did not give the free bet, on sign up offer but no valid response from customer support

24 May 2026
Unprompted review
BOYLE Sports logo

Reply from BOYLE Sports

We are sorry for the trouble you experienced. We are reviewing this.

Rated 2 out of 5 stars

This site just dont stack up against…

This site just dont stack up against the competition, particularly in terms of cash outs, slow to unlock in play, often not even offered on markets where competitors would for example last night me and my mate had punt a on a boxing match, just the result mind. I did it with boyles, my mate was on bet365. We are both on the same market, well he had constant cash out offers live through out the fight, My bet was locked from the moment I placed it until its conclusion. The bet builders on basketball are farcical literally only offer what they want you to bet thinking they are so clever and will manipulate the punter in taking more risks, something that's offered elsewhere on the likes of Powers and Bet365 by the way. The slots are totally rigged, complete joke out of 10 games Ive played 1 is consistent with its rtp, I literally have nothing good to say about them, I went into the Live chat for help with something on a couple of occasions, the wait times to speak to a human are often over an hour and most of the the time its into the hours, Its simply not good enough and your money is better spent elsewhere.

24 May 2026
Unprompted review
BOYLE Sports logo

Reply from BOYLE Sports

We appreciate you taking the time to share your detailed feedback regarding your experience with our services. We are concerned to hear about the difficulties you encountered with cash-out options, bet builder limitations, and the performance of our slot games. We also acknowledge your frustration with the live chat wait times. Your insights are valuable, and we are actively reviewing these areas to improve our offerings and customer support.

Rated 1 out of 5 stars

This is a rip off over 100 1 and 2…

This is a rip off over 100 1 and 2 pound bonus games paying less than 20p bonus games it really is clear as day that this site cheats customers with making bonus games just be pointless

23 May 2026
Unprompted review
BOYLE Sports logo

Reply from BOYLE Sports

We appreciate you sharing your concerns. We are sorry your bonus games were disappointing. We will review your feedback.

Rated 1 out of 5 stars

New rule

Been doing lucky 15 for years and if I got 1 winer I got double the odds at the guaranteed price. But now you just get double the odds at the sp .And when I rang up about it it took me 55 minutes to get a answer. They just changed the rules.

22 May 2026
Unprompted review
BOYLE Sports logo

Reply from BOYLE Sports

We appreciate you sharing your concerns regarding the rule changes and your call wait time. We are reviewing this feedback internally.

Rated 5 out of 5 stars

Clarity

I have not come across any problems

22 May 2026
BOYLE Sports logo

Reply from BOYLE Sports

We are so pleased you had a great experience. Thank you for your wonderful feedback!

Rated 1 out of 5 stars

Please do not use this bookmakers if…

Please do not use this bookmakers if you love a bet on tennis matches in order not to fall in the same situation I had this morning.

This bookmakers have a stupid rule on a retired tennis players during their matches. I had £25 win double on two tennis players this morning, the 1st player won, 2nd player was winning by a country mile in the 2nd set, having already won the 1st set. My player was 1/100 on in running, within touching distance of winning the match, and that's when his opponent decided to retire as he was about to lose the match.

According to Boyle sport there is no winner in this match, both bets are refunded, where other major bookmakers would have paid out as long as your player won the 1st set.

Imagine if a horse is pulled up during the race, and therefore every other bet including the pulled up horse are refunded back to the customer. Stupid right.

Imagine being on the other side of the coin if I backed the retired player, not only he played like he was 100 years old with no hope of winning, he also retired, and therefore it would be fair on me to receive my money back. What a luxury treatment. Why should I get my money back? There has to be a winner, there's no such a thing as no winner, in fact the tennis federation recognise my player as the winner of this match, and quite rightly so along with other major bookmakers who also recognise the guy who retired having lost the 1st set as the loser. Well its obvious isn't it.. this also opens up a case for corruptions. You can a have a single bet on one tennis player, watch the match for 2 hours, and you are winning the match easily, then it comes down to nothing. All a waste of time. It offers no security for the punters. I have closed my account with them following a long discussion and yet they can't see that it's a stupid rule, invented by stupid people.

Please do not have a bet on tennis mstches with this bookmakers, try major bookmakers such as corals for example, who would recognise the winner and pay out as long as you won the 1st set.

Furthermore, I had £50 on a horse at 15/8 2nd favourite.. they were going behind the stalls at the time when I quickly rushed to place the bet, after the horse had won, I noticed I've backed the favourite instead of the 2nd favourite.. how this happened, they've swapped places with the favourite as I was placing the bet, they moved the 2nd favourite to the top of the list the same moment I placed the bet.. you can't trust this bookmakers with your money, go elsewhere.

22 May 2026
Unprompted review
BOYLE Sports logo

Reply from BOYLE Sports

Thank you for sharing your detailed feedback regarding your recent experiences. We genuinely appreciate you bringing these concerns to our attention. We are reviewing our tennis retirement rules and the incident with the horse racing bet to understand what occurred and how we can improve. Your insights are valuable as we continuously work to enhance our services.

Rated 3 out of 5 stars

Wish they didn’t keep reminding me when…

Wish they didn’t keep reminding me when my funds are getting low I am aware of this and think they are wrong doing this.Have asked numerous times Not to do this!

11 April 2026
BOYLE Sports logo

Reply from BOYLE Sports

We appreciate your feedback and understand your frustration with the low-fund reminders. We will review our notification system.

Rated 5 out of 5 stars

Good service

Great service very quick to get back to you when needed

22 May 2026
BOYLE Sports logo

Reply from BOYLE Sports

We're glad our service was quick and helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

I like BoyleSports for its generous…

I like BoyleSports for its generous racing specials, reliable early payouts, and highly responsive local customer service.

15 May 2026
BOYLE Sports logo

Reply from BOYLE Sports

We're so glad you appreciate our racing specials, early payouts, and responsive local customer service. Thank you for your kind words!

Rated 1 out of 5 stars

Never play slots on here

Never play slots on here. Firstly scammed out of welcome free spins due to how they set up your account from the start, you have to be in the detail to follow the process or they’ll scam you. Secondly the slots are cheap rip offs of Vegas originals. Lastly, I’ve never experienced such a low percentage of hitting bonus across so many spins and gems etc. It’s a scam website and I’m closing my account immediately.

20 May 2026
Unprompted review
BOYLE Sports logo

Reply from BOYLE Sports

We appreciate you sharing your experience. We are sorry to hear about your disappointment with the welcome spins and slot games. We take your feedback seriously and will review your concerns.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look