Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more
Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more
Company replied
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more
Company replied
Company details
- Heating equipment supplier
- also in
- Air conditioning store
- Boiler supplier
- Furnace Shop
- Hot water system supplier
- Ventilating Equipment Manufacturer
Written by the company
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contact info
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4.5
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Reply from BPH Sales
Scott, we are happy our team was able to help advise and support you with your purchase!
We look forward to welcoming you back again in the future.
The BPH Sales Team
Got me the needed parts super fast
Got me the needed parts super fast, had them in time. Thank you!
13 September 2023
Reply from BPH Sales
Glad our team was able to support your required turn around time. We look forward to welcoming you back again!
The BPH Sales Team
Very good service and trustable company
11 September 2023
Reply from BPH Sales
We are happy to here our team met your expected levels of service. We appreciate your feedback and positive word for future customers to reference.
The BPH Sales Team
Reply from BPH Sales
Glad you were happy with the level of service our team could provide! Thank you for taking the time to leave a review.
The BPH Sales Team
Very good and fast service
Kept me informed on the delivery date and it was there when they said.
28 August 2023
Reply from BPH Sales
Hi Brian,
Thanks for taking the time to provide feedback. Happy it all worked out smoothly for you! We look forward to welcoming you back again in the future.
Regards,
The BPH Sales Team
The item delivered fast and very…
The item delivered fast and very secured packaging.
I highly recommend.
22 August 2023
Reply from BPH Sales
Good day John,
Thanks for taking the time to provide feedback on the quality of the packaging and delivery times. We look forward to welcoming you back again in the future.
Regards,
The BPH Sales Team
Reply from BPH Sales
Hi Brian,
Thanks for the positive feedback, and we are happy our team was able to help you out!
Regards,
The BPH Sales Team
Reply from BPH Sales
Thanks for taking the time to leave a review, we appreciate the effort and look forward to welcoming you back!
Shipping is horrifying takes seven days…
Shipping is horrifying takes seven days to get your product!!!
8 August 2023
Reply from BPH Sales
Hi John,
Unfortunate to hear that you were not satisfied with our shipping and lead time, and thank you for providing us with this feedback. We will take a look into our organization and processes to see if we are able to speed this up in the future.
In the meantime, we also appreciate your patience and understanding that the majority of the items purchased through our website require specialized freight transport, which, unfortunately, is not usually as fast as courier service or Canada Post.
Of course, if you ever have another project where lead time for a product is critical, please contact our team before placing your order to ensure we can have the products arriving at your location in time for your needs.
Thanks for the feedback, and we look forward to welcoming you back again.
Reply from BPH Sales
Thanks for the effort to leave us a review for our services! Glad to hear you were happy. We look forward to welcoming you back again.
Great service!
Simply great service and advice on our purchase of a Venmar A130 HRV. Helped us to size the unit correctly and the delivery was very fast.
12 July 2023
Reply from BPH Sales
Kevin,
We are glad our team was able to advise and support you throughout your new HRV air exchanger purchase. Thanks for taking the time to leave your review for us.
Amazing Company
This company goes above and beyond with their service and products. Superb knowledge and really amazing staff. Thanks so much Riley
12 June 2023
Reply from BPH Sales
Thanks for taking the time to leave your feedback! We are glad our team to support you fully.
We look forward to welcoming you back again in the future.
Reply from BPH Sales
Thank you for the effort to leave us a review!
Product Options - I had a custom built home by a builder…
I had a custom built home by a builder who sadly left much unfinished. My lifebreath was purchased but left not working, wrong vents and without a control panel. BPH sales listened, answered my questions and provided options so I was sure to order the correct panel control for may unit.
19 May 2023
Reply from BPH Sales
Our team understands the challenges and frustrations when facing a delivered yet incomplete home or project. Glad we could be of assistance determining the best solution for your air exchanger system!
Great Service
Overall a very good experience with ordering and shipping of the product. Contacted customer service with a minor billing issue and the response was excellent.
10 May 2023
Reply from BPH Sales
Robert, thank you for taking the time to provide your review! We are glad to hear you are happy with our service and response.
I'm still installing the system and I'm…
I'm still installing the system and I'm very impressed with the detail put into how Brad put everything together to make it very easy to put together.
Awesome company to deal with, very helpful in answering any questions I have. I can't wait to fire this system up. I'll post a follow up when it's complete and running.
10 May 2023
Reply from BPH Sales
Glad to hear you are happy with Brad's level of expertise when it comes to boiler system design, layout, and support - project like this he loves and has a lot of pride in his output. So we are glad to hear you are happy and excited to commission your new system with your installer!
A satisfied customer at the end (UPDATED)
BHP prices were competitive, and once shipped the products arrived in a timely manner.
However, BHP seems to struggle when it comes to communicating with their customers. After placing the order and receiving order confirmation message it was radio silence for about a week. Once they did contact me they said they had oversold their inventory. :| A couple days later they had new inventory and sent my unit out. :) About a week after than I received the unit in an undamaged box, but the unit itself was sporting a healthy dent in one of duct mounting collars. :( I've contacted them a couple days ago but like I've not received a response yet... :|
UPDATE: (Rating changed from 3 stars to 4 stars) BHP responded with some several helpful options to deal with the damaged part. Really happy with the resolution.
11 May 2023
Reply from BPH Sales
Hi DB, our apologies on the slow communication time regarding the back ordered unit and delayed delivery notification to yoiurself. We will work to improve our response time for such circumstances in the future.
Thanks for taking the time to leave the review, as well as updating your review with a conclusion! Very valuable for (potential) customers.
Expectations were meet.
25 April 2023
Reply from BPH Sales
Thanks for taking the time for the feedback, Stephen!
Air Exchanger
I did my research and found this company for my air exchanger needs. Very nice to deal with, good communication and a great price with quick shipping.
Would highly recommend!!
17 April 2023
Reply from BPH Sales
Glad we could support you through your air exchanger upgrade! Thanks for sharing your feedback.
Quick services and great delivery.
21 April 2023
Reply from BPH Sales
Thanks for taking the time to leave your feedback and review for us, Mario!
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