Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more
Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more
Company replied
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more
Company replied
Company details
- Heating equipment supplier
- also in
- Air conditioning store
- Boiler supplier
- Furnace Shop
- Hot water system supplier
- Ventilating Equipment Manufacturer
Written by the company
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contact info
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4.5
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
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Item came as described, quick delivery.
Item came as described. Quick delivery. More expensive than buying local, however BPH had it in stock. If the price was more on par with local prices I would have gave it 5 stars.
26 January 2026
Great contact with Sales department
Great contact with Sales department
Correct part for the Bosch boiler
Fast delivery
22 January 2026
NaviLink Lite
Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sales again.
5 January 2026
what we ordered delivered timely
5 January 2026
Questioned an item if it was compatible…
Questioned an item if it was compatible with my unit swich came back positive. Upon receiving unit and trying it, it failed to work since a circuit board was also requiered but not mentioned. According to their policy I was not eligble for a refund even so the unit was never used and I only was able to tell that from trying to use it. Still a brand new unit with no issues, however due to policies I am not entiteled to a refund. Very inflexibel for customer satisfaction. I am out $180.00 and also am not getting a reply for sending me the unit back. Dissapoinint.
25 September 2025
Unprompted review
Read the return policy
I mistakenly ordered an item, and although the return process took some time, customer service ultimately resolved the issue. I am leaving a positive review as a result. I recommend reading the return policy before making a purchase.
30 November 2025
Arrived much earlier than expected.
16 December 2025
Reply from BPH Sales
Hi Rob,
Glad to hear everything arrived earlier than expected, especially with the busy holiday shipping period ;)
Appreciate your positive feedback, and we look forward to welcoming you back again in the future.
The BPH Sales Team
Poor service
No invoice was sent for the product, poor communication, no estimated time for arrival for the product. would not recommend this company nor would i use them again in the future.
16 December 2025
Reply from BPH Sales
SA, thanks for the positive feedback! Glad we could help :)
BPH Sales Team
Reply from BPH Sales
Jonathan, thanks for the positive feedback. We look forward to welcoming you back again!
BPH Sales Crew
Great service and delivery was quick.
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and prompt to return my call after confirming the stock item availability.
2 December 2025
Reply from BPH Sales
Hi Ray,
Glad to hear we could support you in a timely fashion AND help save you money on your new furnace purchase!
We will take a look at who your sales rep was, and ensure he receives this positive feedback.
Thanks for the great feedback at the start of this years holiday season :)
The BPH Sales Team
Reply from BPH Sales
Cory, glad to hear you enjoyed your experience!
Thanks for taking the time to leave the feedback.
The BPH Sales Crew
Reply from BPH Sales
Friendly & great feedback ;)
Thanks for taking the time to support us with your positive feedback, Sherry! We look forward to working with you again.
The BPH Sales Team
Wrong controller
Wrong controller, no parts for older models, very slow to fix the issue. Will not accept a bad part returned. Lack of information and transparency throughout.
17 November 2025
Reply from BPH Sales
Good day Max,
Sorry to hear your experience was not the top quality we aim to provide!
Apologies we could not help with parts for an old model - we try our best with our national partner network where we can, but of course, holding parts or controls for all old models is not a practical option for a small family company. Thanks for your understanding regarding this point.
To help us better grow, can you please send an email direct to info@bphsales.ca with the subject title 'SVC-FDBK: Order ######' with all details regarding your order? Including the customer service aspects and where you feel transparency was not there. We pride ourselves on a transparent experience, so of course this feedback will be taken seriously.
Max, we look forward to receiving the details regarding your personal experience via email and we will work to ensure future experiences are improved.
Wishing you all the best this holiday season.
The BPH Sales Crew
service was excellant and very quick
service was excellant and very quick. received my HRV in a quick manner with everything as was explaned to me. Would recomend this company.
6 November 2025
Reply from BPH Sales
John,
Glad to hear your experience was a positive one! Hope you enjoy the improved IAQ with your new HRV installed!
Look forward to working with you again.
The BPH Sales Team
Everything
Everything. The people we friendly, very helpful and delivered what I asked for. Thank you very much!
10 November 2025
Reply from BPH Sales
Americo, glad to hear you found our team both friendly and helpful.
Look forward to welcoming you back again in the future.
The BPH Sales Crew
Great to deal with
23 October 2025
Reply from BPH Sales
Tim, thanks for trusting BPH Sales for your HVAC, hot water, and IAQ needs!
We look forward to having you back again in the future.
The BPH Sales Team
Reply from BPH Sales
Charlene,
Thanks for the awesome feedback! We will make sure our technical sales and support team receive this feedback!
We look forward to helping you out again.
The BPH Sales Team
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