Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more
Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more
Company replied
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more
Company replied
Company details
- Heating equipment supplier
- also in
- Air conditioning store
- Boiler supplier
- Furnace Shop
- Hot water system supplier
- Ventilating Equipment Manufacturer
Written by the company
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contact info
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4.5
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Quick and easy to find the unit I…
Quick and easy to find the unit I needed and order it. Great service and quick delivery.
15 October 2025
Reply from BPH Sales
Hi Bill,
Thanks for the detailed and positive review! Helps both future customers and also ourselves to ensure we are always meeting our customer needs.
Look forward to working with you again.
The BPH Sales Crew
I am very happy with our new unit
I am very happy with our new unit. It was easy to order and delivered quickly to my doorstep.
2 October 2025
Reply from BPH Sales
Jean-Paul, thank you for taking the time to leave us a review!
Glad you like your new HVAC equipment and that your purchase experience went as well as you had hoped.
Look forward to welcoming you back!
The BPH Sales Team.
Perfect!
Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'll look too.
26 September 2025
Reply from BPH Sales
Matthew,
Glad to hear everything went smooth, and we 100% look forward to working with you again in the future!
Thanks for taking the time to leave a review.
The BPH Sales Team
Unit was damaged when delivered
Received the unit from some Purolator subcontrator at 11:36 this morning. The box was pretty banged up. Upon inspection of the unit I found a nice big dent in the acces cover. It was hit hard enough to unclip the hinges. The styrofoam packing was in pieces. I have photos of all of it.
26 September 2025
Reply from BPH Sales
Hi Steve,
Please accept our apologies for the condition of the delivered unit!
If not already done so, please contact our service team directly; please have your order number ready for reference! Also, please be ready to share all photos and documentation.
Did Purolator request a signature from you? For any future orders, if they request a signature and the packaging is clearly damaged, we advise contacting our team before signing for the package - once you sign for a package, Purolator sees this as you accepting it in its delivered condition.
Again, please do reach out to us if not done so yet!
The BPH Sales Team
Aldes H150 HRV
My order for the Aldes H150 HRV and Digital Wall Controller was processed quickly and shipped to my door ahead of the estimated shipping date. The units were very well packaged and in great condition. I’ll definitely be ordering from BPH in the future.
17 September 2025
Reply from BPH Sales
Donald, thanks for the 5-star review!
Glad your arrived not only early, but in the expected condition. Keep us posted what you think of the improved home air conditions once that Aldes HRV is installed.
Thanks again for your business, and we look forward to welcoming you back again.
The BPH Sales Team
Reply from BPH Sales
George, glad to hear you had a smooth and easy experience!
Thanks for the feedback, and we look forward to welcoming you back again.
The BPH Sales Team
Reply from BPH Sales
Perfect?!?! <3 thanks for the glowing review, Jean-Jacques!
We look forward to having you back again!
The BPH Sales Crew
Reply from BPH Sales
GW, glad you were happy with our shipping timelines and delivery!
Thanks for the positive feedback.
BPH Sales Team
Flawless delivery on large order!
Flawless delivery on large order!
Purchased 6x unit heaters from BPH, Brad was extremely helpful in providing information and assistance with our order. The shipment arrived in less than a week to our jobsite in Vaughan after payment.
22 August 2025
Unprompted review
Reply from BPH Sales
Hi Seth,
We take pride in providing a holistic solution, from product exploration through to the final delivery. Glad to hear your experience was spot-on!
We will make sure Brad receives the positive feedback. Thanks for taking the time to share your unit heaters experience with us and other future customers!
The BPH Sales Crew
Reply from BPH Sales
WN,
Glad to hear you are loving your new 'toy'! We pride ourselves on offering a selection of only the best HVAC products on the Canadian market, so glad to hear of another happy customer!
The BPH Sales Team
Reply from BPH Sales
Hi Roy,
Glad you enjoyed your BPH Sales experience! Brad is a truly a BPH rockstar!
Look forward to welcoming you back again.
BPH Sales Team
Friendly and helpful staff
Friendly and helpful staff. Product was packaged well for shipping.
17 July 2025
Reply from BPH Sales
Rick, glad to hear everything went smoothly! Thanks for the positive feedback, and we look forward to welcoming you back again!
The BPH Sales Team
Bosch USA are theives…
Bosch US sales, poor service. It is unreasonable to require a customer to pay a restocking fee for an exchange. It seems like Canadians are left with no alternative but to be taken advantage of. This issue will escalate as I will ensure that individuals are aware of the American Bosch manufacturer's unethical practices towards Canadians, such as charging $700 for a simple boiler exchange.
23 June 2025
Reply from BPH Sales
Hi Denis,
Thanks for your feedback. Disappointing to hear you feel taken advantage of, but we also ask for you to keep in mind you do have the option to use brands other than Bosch, if that is what you prefer.
At BPH Sales we try our best to offer a range of products from leading manufacturers and multiple price points to match our customers needs. So if required in the future, please contact our technical sales team prior to making any purchases to explore all of your brand and price-point options.
We do recognize Bosch is not the cheapest option available, but, we also strongly believe that you do get the quality you pay for with Bosch - which is why we continue to work with their products.
Of course, if a wrong product is ordered there are, naturally, re-stocking and return costs involved as these boilers are large items that travel by freight and this drives up your overall costs.
Please contact our team directly should you have further projects and want to explore options for your projects.
We look forward to working with you again in the future.
The BPH Sales Team
Great service and product
Great service and product. Shipping company was confused, bph sorted it for me. Product arrived as advertised at a good price.
20 June 2025
Reply from BPH Sales
Iain, our apologies again for the shipment confusions!
Glad our team was able to help resolve it in the end.
Look forward to having you back again in the future.
The BPH Sales Crew
Reply from BPH Sales
Harry, we appreciate you taking the time to leave the feedback!
Have a good day, and we look forward to welcoming you back again in the future.
BPH Sales Team
A trustworthy supplier.
On time, well packaged, as expected.
Operating instructions could perhaps go into a little more detail.
9 June 2025
Reply from BPH Sales
Hi Len,
Thanks for the feedback! We will share that information with the manufacturer of your product.
As always, your professional installer is always welcomed to give us a call if particular questions arise during installation!
Look forward to having you back again.
BPH Sales Team
I saved a lot buying online
I saved a lot buying online. Delivery was also fast. I will buy more for sure
23 May 2025
Unprompted review
Reply from BPH Sales
Logan, thanks for your positive feedback! We look forward to welcoming you back again in the future.
The BPH Sales Team
Reply from BPH Sales
Hi Tim,
Thanks for your feedback. Apologies our packaging and shipping process did not meet your expectations. We will review your order and see if we can improve the turn around time for the future.
The BPH Sales Team
Time of transaction to shipping and…
Time of transaction to shipping and receiving- Excellent with great service.
28 April 2025
Reply from BPH Sales
Hi Weslie,
Glad our team were able to support you with your new HVAC purchase! Look forward to welcoming you back again in the future.
The BPH Sales Team
Reply from BPH Sales
Glad our team and delivery partners were able to deliver as hoped!
The BPH Sales Team
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