Double ordered one item, was picked up on and corrected. Delivery prompt and smooth despite my living at the top of a narrow track.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well located. Easy to park. Able to chose what I wanted and order from my sofa at a good price. Great reception on arrival and redirected to click and collect pickup section where two very helpful cha... See more
Company replied
Delivery is stated as being within two working days. Only two of the three jumbo bags of mot were delivered on the day arranged and the third still didn’t arrive the following morning as promised leav... See more
Company replied
Choosing the appropriate internal doors for my house was made easy by the clear and extensive online catalogue. When I had a query regarding delivery this was responded to quickly and in a very perso... See more
Company replied
Company details
- #37 of 53 best companies in Construction company
- #1 of 1 best companies in Bricklayer
- #14 of 18 best companies in Carpenter
- #18 of 18 best companies in Insulation contractor
- #58 of 95 best companies in Tool shop
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Woodmead Road, EX13 5PJ, Axminster, Devon, United Kingdom
- 01297 33146
4.4
Excellent
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service
Needed some paving slabs. Ordered online & took advantage of 10% discount at weekend. Items delivered within 48 hours. Branch contacted me about delivery dates & driver contacted me about delivery location, we live in the country so size of delivery vehicle a consideration. Absoulutely brilliant service & very happy with price. Wouldn't use anybody else for building/landscaping supplies.
28 January 2022
Reply from Bradfords - Axminster BBS
Hi Dennis,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had such a positive experience with us and our branch team in Axminster.
We hope to see you again soon.
Kind Regards,
Charlotte
Item competitively priced and available…
Item competitively priced and available locally. When I collected, not in original box and no box ready unless I waited for someone to go and find it. No excuse. If its new then it should be in original box.
20 December 2021
Reply from Bradfords - Axminster BBS
Hi Samantha,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are happy with our delivery and customer service.
We hope to see you again soon!
Kind Regards,
Charlotte
First Order
Having recently moved to the area I went into the store and was met by friendly, professional, knowledgeable staff. I have since placed an order, received the materials. The driver was very helpful, placed the materials exactly where I asked. Pleasure to do business with Bradfords, Axminster.
29 September 2021
Reply from Bradfords - Axminster BBS
Hi Rickers,
Thank you for taking the time to leave us a review.
I am really pleased to hear about your experience with our Axminster branch.
It is great to hear about your first experience with Bradfords was extremely positive and our team where able to provide knowledgeable and helpful service.
If there is anything else that we can do please do email Ecommerce@bradfords.co.uk
We look forward to seeing you again soon.
Kind Regards,
Megan
Very good delivery
Very good delivery even when the request to change the date was required. Excellent local company will use them again.
8 August 2021
Prompt and efficient service with all…
Prompt and efficient service with all items delivered as per order. Driver very polite. Would recommend to family and friends.
20 July 2021
Help with getting a delivery sorted.
22 June 2021
Axminster Branch
Axminster Branch - great service from the lads at the Axminster branch!
Jack couldn't be more helpful but Carl the delivery chap was the star of the process!
He did a great job delivering our bag of Gravel and dropped it in exactly the perfect place. Top chap, top team and they deserve a oay rise for great customer service!
Thanks chaps, top marks! 👍👏👏
30 April 2021
Delivery made according to my request
Delivery made according to my request, on time and helpful driver.
30 April 2021
I logged into my account to place a…
I logged into my account to place a order, I was charged normal prices not my
trade rates and was charged for delivery.Will not be using the on line ordering
again.
21 April 2021
Delivery driver was excellent
9 April 2021
This delivery was my first order to Bradfords
This delivery was my first order to Bradfords. Delivery arrived on the morning of the day stated the driver was extremely helpful with unloading and putting the materials where he was asked, can not ask for more.
26 January 2021
Very good service and stock
Very good service and stock, very prompt delivery and turns up when stated.
20 December 2020
Reply from Bradfords - Axminster BBS
Dear Tony,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than satisfied with the service that you have received as well as with our stock and delivery.
Merry Christmas from all at Bradfords!
We hope to see you again soon, in the New Year.
Kind Regards,
Charlotte from Customer Services
Good efficient service.
10 December 2020
Reply from Bradfords - Axminster BBS
Dear Stephen,
Thank you for taking the time to leave us a review.
I am pleased to see that you are more than satisfied with the service you have received.
We hope to see you again soon,
Kind Regards,
Charlotte from Customer Services
Reply from Bradfords - Axminster BBS
Dear Henry,
Thank you for taking the time to leave us a review.
I am pleased to see that you continue to receive great service.
We hope to see you again soon,
Kind Regards,
Charlotte from Customer Services.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.