For myself as a DIY individual the people there are very helpful. Plus, they are very local to me and stock a very wide product range, suitable for those like me and the professional alike. Given the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordering was easy but ordered 5 x 4.8 metre and received 5 x 4.5 plus the odd length to make up the 24 metres. Delivery was as detailed and member of staff very friendly and polite.
Company replied
Good communication re delivery. Friendly/ and efficient driver. Website very clear and well organised. Prices competitive. Good selection of products. One criticism — to get trade membership you h... See more
Company replied
Easy to order products online. Had to phone as I hadn’t heard when delivery would be and agreed it would be next day. Driver arrived on time, helped unloading. Very pleasant guy. Products are fine,... See more
Company replied
Company details
- #38 of 54 best companies in Construction company
- #1 of 1 best companies in Bricklayer
- #14 of 18 best companies in Carpenter
- #19 of 19 best companies in Insulation contractor
- #59 of 95 best companies in Tool shop
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Station Road, TA19 9AY, Ilminster, Somerset, United Kingdom
- 01460 54551
4.4
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Delivery was made quickly and offloaded well causing no issues. One item was wrong but that was replaced the same day so overall an excellent service from a local supplier.
31 March 2024
Reply from Bradfords - Ilminster BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a excellent service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Simple to order
Simple to order, great communication, delivered quickly. Fab delivery driver
24 March 2024
Reply from Bradfords - Ilminster BBS
Hi Abbie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ilminster BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received communication and a prompt delivery service with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ilminster BBS
Good Afternoon Martyn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with your order and have received a great service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Ordering was reasonably easy.
Ordering was reasonably easy and delivery was quick. The driver was friendly and efficient. The timber was almost perfect, but one piece had a chunk missing out of it, hence 4 * not 5. It doesn't matter too much as I can probably cut round it, but for a great finish it would have to go back. Although I ordered the cheaper "sawn" timber, it arrived planed and eased. That was nice!
15 March 2024
Reply from Bradfords - Ilminster BBS
Good Morning Richard
Thank you for taking the time to leave us a review.
I am pleased to hear that you found placing the order to be a easy process and that your recieved a friendly and efficient delivery service,
Thank you for your feedback regarding the timber received this is greatly appreciated and helps us to improve our service,
If we can be of further help in the future, please do let us know by contacting customer.service@bradfords.co.uk
Kind Regards,
Katie
All very easy and staff were very…
All very easy and staff were very friendly and cheerful. Great. Thks.
8 March 2024
Reply from Bradfords - Ilminster BBS
Hi Julie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service.
Great service delivered by a really nice guy.
And I’m bound to say that when I have visited their Illminster depot everyone is super helpful in a really friendly way. Wickes and B&Q could take a leaf out of Bradfords customer service manual.
7 March 2024
Reply from Bradfords - Ilminster BBS
Good Morning Robin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a great service from start to finish with your order,
I happy to hear that you have recieved a helpful and friendly service this has been passed onto all involved in the branch,
We look forward to seeing you again soon ,
Kind Regards,
Katie
Reply from Bradfords - Ilminster BBS
Good Afternoon Ken
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Simple to order on line
Simple to order on line. Courteous and helpful delivery chap.
29 February 2024
Reply from Bradfords - Ilminster BBS
Good Afternoon Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order and found placing your order online to be an easy process,
Thank you for your feedback and comments regarding the delivery service provided with your order, this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Ordering process was easy, wood quality not great
Ordering process was easy, delivery went well. However, I was surprised at the low quality of the plywood I received. It was riddled with holes where the ply originally had knots. Luckily where I plan to use it this is not a major problem as it won't be in sight. For structural ply it looked like a lot of the structure was compromised. I've ordered the same plywood once before from them and it was in near pristine condition, so not sure what is going on.
5 March 2024
Reply from Bradfords - Ilminster BBS
Good Morning Gavin
Thank you for taking the time to leave us a review.
I am sorry to hear that you are not happy with the quality of the Plywood recieved on this order,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Morning Gavin
Thank you for taking the time to leave us a review.
Your local branch has advised that they have been in contact with yourselves to resolve your complaint,
If we can be of further help in the future please do not hesitate to contact customer.service@bradfords.co.uk
Kind Regards,
Katie
Easy navigation website
Easy navigation website, quick delivery and friendly drivers!
26 February 2024
Reply from Bradfords - Ilminster BBS
Good Afternoon Christine
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found using the website to be an easy process,
Thank you for your feedback regarding the friendly and quick delivery service with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy and straightforward order
25 February 2024
Reply from Bradfords - Ilminster BBS
Hi Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ilminster BBS
Good Afternoon Nicholas
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ilminster BBS
Good Afternoon Alec
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the helpful delivery service you have recieved if I can be of further help please do not hesitate to contact me,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ilminster BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy purchase and staff member doing…
Easy purchase and staff member doing drop off was fantastic.
14 December 2023
Reply from Bradfords - Ilminster BBS
Good Morning Mr Watkins
Thank you for taking the time to leave us a review.
I am happy to hear that you found placing your order online to be an easy process and received a fantastic delivery service with your order,
Thank you for your feedback this has been passed onto all involved
We hope to see you again soon.
Kind Regards,
Katie
Quick good service
8 November 2023
Reply from Bradfords - Ilminster BBS
Good Afternoon Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Recieved a call from the site to say…
Recieved a call from the site to say the item had been picked and was ready for me to collect, so on arrival went to the desk and the item was waiting great service
13 October 2023
Reply from Bradfords - Ilminster BBS
Hi Mrs Saunders
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ilminster BBS
Hi Ian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.