Bradfords - Willand BBS Reviews 

132
TrustScore 5 out of 5

4.9

Old Mole Depot, South View Road, EX15 2RU Willand, Cullompton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Had exactly the right panel size in stock - delivered in 3 days from order early enough for us to finish by 2pm! Looks great.

Rated 5 out of 5 stars

Great communication regarding delivery both from Willand (Devon) branch (friendly, helpful staff) and via email from Bradfords and direct supplier. Order contained items dispatched from various sour... See more

Company replied

Rated 5 out of 5 stars

The team at Bradfords in Willand are all really helpful and friendly. Whether on the phone or in person, I've always been impressed with their willingness to find an answer to my questions. In particu... See more

Company replied

Rated 3 out of 5 stars

Products themselves, great. The people, brilliant. The actual service, suspect. A poor lack of communication meant I had 54+ mile round trip to collect a small order. A shame when they had a bra... See more

Company replied


Company details

  1. #38 of 54 best companies in Construction company
  2. #1 of 1 best companies in Bricklayer
  3. #14 of 18 best companies in Carpenter
  4. #19 of 19 best companies in Insulation contractor
  5. #59 of 95 best companies in Tool shop

Written by the company

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Written by the company

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Contact info

  • Old Mole Depot, South View Road, EX15 2RU, Willand, Cullompton, United Kingdom

  • 01884 820 078

4.9

Excellent

TrustScore 5 out of 5

132 reviews

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Replied to 91% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(132)

603 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, always friendly and have always been a great help with the work I've done.

10 April 2023
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Hi Matthew,

Thank you for taking the time to leave us a review.

we hope you continue to have a positive experience with us!

We hope to see you again soon.

Lorna

Rated 5 out of 5 stars

excellent price- better than your main …

excellent price- better than your main competitors closer to us.

Perfect delivery, helpful driver putting the stuff exactly where i wanted it

29 March 2023
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Reply from Bradfords - Willand BBS

Good Afternoon Mr Fitzmaurice

Thank you for taking the time to leave us a review.

Thank you for your feedback I am happy to hear that you have a helpful delivery service from our Willand branch,

This will be passed onto all involved with your order,

We hope to see you again soon.

Kind Regards,

Katie

Rated 5 out of 5 stars

Next day delivery

Next day delivery, great communication with branch who phoned to confirm my online order. Competitive pricing.

28 February 2023
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Good afternoon,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Joe.

Rated 5 out of 5 stars
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Good Afternoon Mr Hawkins

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with our Willand branch and are happy with service provided and the fast delivery service received,

This will be passed onto all involved with your order ,

We hope to see you again soon.

Kind Regards,

Katie

Rated 5 out of 5 stars

Excellent service

Bradfords in my go-to for building supplies and yet again they didn't disappoint. Excellent customer service, very helpful and professional. The delivery arrived early and the driver, Paul, couldn't have been more helpful. Not only that, Bradfords' prices are really competitive and with free delivery and special offers they are extremely competitive on value.

1 March 2023
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Good afternoon,

Thank you for taking the time to leave us such a nice review,

I am pleased to hear that you enjoy what we do.

We hope to see you again soon.

Kind Regards,

Joe.

Rated 5 out of 5 stars
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Good Afternoon Mr Greig

Thank you for taking the time to leave us a review.

I am happy to hear that you have had a positive experience with our Williand branch and are happy with the customer service provided,

This will be passed onto all involved with your order,

We hope to see you again soon.

Kind Regards,

Katie

Rated 5 out of 5 stars

Easy to order online

Easy to order online, competitive price and quick delivery

22 February 2023
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Good Afternoon

Thank you for taking the time to leave us a review.

I am happy to hear that you found ordering online to be a easy process and where happy withe delivery service received from our Williand branch,

Your feedback will be passed onto all involved with your order,

We hope to see you again soon.

Kind Regards,

Katie

Rated 5 out of 5 stars

Good all round service

Good prices, good communication and delivered at time and day as notified, what’s not to like?

27 January 2023
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Good Evening David

Thank you for taking the time to leave us a review.

I am pleased to hear that you received good communication and where happy with the delivery services received from our Willand branch,

We look forward to seeing you soon,

Kind Regards,

Katie

Rated 3 out of 5 stars

Not informed when delivery would be.

Not informed when delivery would be.
Had to phone on Monday to find out when delivery would be and was told it was going to be the following day and that I would receive a text in the morning with my delivery slot. Received a text saying some of the order was on back order, to phone the office, when I phoned was told it was all on the lorry and would be in next delivery, the office didn't know what I received the text.
Text regarding delivery was sent at 10.28 to say delivery would be here between 10.30 at 1.30pm so was a rush to get some to the delivery location

24 January 2023
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Reply from Bradfords - Willand BBS

Good Afternoon

Thank you for taking the time to leave us a review.

I am saddened to see that you have had a poor experience with us.

I apologise greatly for these issues and for any inconvenience this may have caused you.

I will feed this back to the Branch concerned, to see what caused this to happen.

Kind Regards,

Megan

Rated 5 out of 5 stars

Very easy experience

Very easy experience, all provisions accounted for.

16 January 2023
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Good Afternoon

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us and found the whole ordering process from placing your order online to collection at our Willand branch to be an easy experience.

This will be passed onto all involved.

We hope to see you again soon.

Kind Regards,

Katie

Rated 5 out of 5 stars

All round great service

Easy to order, pay online and book I delivery

Fast and efficient delivery too

7 November 2022
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Good Evening Becca

Thank you for taking the time to leave us a review.

I am happy to hear that you found the ordering process from being to end a easy and fast process and that our Willand branch provided an efficient delivery service, this will be passed on to all involved with your order.

We hope to see you again soon.

Kind Regards,

Katie

Rated 5 out of 5 stars

Excellent service

Excellent service , driver went above and beyond with the service , good quality stones and price , will use again

28 October 2022
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Hi,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Rated 5 out of 5 stars
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Hi Jonathan,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Megan

Rated 5 out of 5 stars

Great service

Great service, quick and easy pickup and good value!

3 August 2022
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Hi Matt

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Joe

Rated 5 out of 5 stars

Quick and easy no hassles speedy…

Quick and easy no hassles speedy delivery

15 July 2022
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Good Morning Mr Jackson

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Katie

Rated 5 out of 5 stars
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Hi,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Charlotte

Rated 2 out of 5 stars

Top Soil full of cigarette butts

I recently ordered a bulk bag of topsoil. It was called with a delivery date which was prompt. The soil itself was of good quality.
Where the service was let down was the bag having about 50 cigarette butt ends tossed in it. I had to filter through the contents before I could spread it over my garden. Not particularly pleasant.

28 April 2022
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Hi Colin,

Thank you for taking the time to leave us a review.

I am saddened to see that you have had a poor experience with us due to the rubbish left in your bulk bag of soil.

I apologise greatly for this and for any inconvenience this may have caused you.

I will look into this further and pass on to branch management.

Kind Regards,

Charlotte

Rated 5 out of 5 stars

Prompt delivery at a convenient time

Prompt delivery at a convenient time, excellent service.

14 April 2022
Bradfords - Willand BBS logo

Reply from Bradfords - Willand BBS

Hi Paul,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Charlotte

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